Astar Heating & Air

Working with Astar was an absolute breath of fresh air. From start to finish, every part of the process was handled with professionalism, care, and attention to detail.

We had a heat pump and air conditioning system installed in our bi-level home, along with a backup propane wall unit. The installation was quick, thorough, and right on schedule—they arrived exactly when they said they would. The team was incredibly knowledgeable and took the time to walk us through every step, answering all of our questions with patience and clarity.

What stood out most was how refreshing it was to work with a company that truly values honesty and communication. Astar was upfront about every aspect of the job—even pointing out minor dents in the wall from removing old shelving in the closet. Their communication system by cell phone texts and email made everything so smooth and easy to follow.

The customer service across the board was outstanding. Whether we were speaking with the sales team, the project manager, or the on-site techs, everyone was kind, professional, and genuinely helpful. Even calling the main number felt like talking to someone who truly cared.

We’re beyond pleased with the entire experience and feel confident knowing Astar will be maintaining our equipment for years to come. Truly an exceptional team.

So this young man was very knowledgeable and honest. Very detailed, I was skeptical dealing with big companies but so far so great I would definitely highly recommend this technician to any and everyone. Upfront and very professional. My service providers were Kent & Jake i would highly recommend them to everyone. Thank you guys for doing such an phenomenal job.

AStar came out to replace a hot water heater for me in July of 2024. The price was higher than it should be but, I was in no place to really shop around as it needed to be done immediately. The estimator was pleasant and professional but installation and removal of the old hot water was less than stellar.

I was informed by the estimator that Astar would be installing a new mixing valve with the new hot water heater. Apparently that was too much trouble for the installers and I still have a 20+ year old mixing valve that they did not touch (pictures attached).

Additionally, the team of 4 people destroyed portions of our hardwood floors when removing the old hot water heater - even though it had already been drained onto the floor in the basement - which I had to help them clean up.

The installers seemingly thought I wouldn't notice the damage to the hardwood floors (pictures attached) but I had him take a look prior to him leaving the house. He called his supervisor and I was told before he left that Astar would "make it right" Now, over 8 months later and no meaningful communication from Astar and they certainly haven't made it "right."

After receiving a marketing call from Astar I again asked them when it was going to be made right, which finally prompted a call from a woman at Astar who left a message, I called her back and, over a month later, I have yet to receive a follow-up phone call or any attempt by them to "make it right."

Honestly, I didn't want to leave a negative review but 8 months of waiting for a company to "make it right" after they agreed to is just mind-boggling.

Save your money and the frustration of dealing with this company and hire someone else who doesn't run a business by overcharging, failing to do agreed upon work, and ignoring damages that they cause to customer's homes.

I am so impressed with their professionalism and speedy response!!! Everyone that I came across was extremely courteous and professional! Jim showed up and fixed our heating system in a matter of a few minutes. We were also advised instead of replacing our Vermont Casting fireplace, we can simply replace the safety device which was getting old. It literately saved us thousands of dollars as we planned to replace a perfect unit instructed by other electricians.
I immediately joined their comfort care club which will provide boiler and heating maintenance for only $180 a year! I highly recommend this company and his professional team! It’s a company with exceptional expertise in what they do with the utmost integrity!

“I am beyond impressed with the repair service I received for my boiler. From start to finish, the technician was professional, knowledgeable, and efficient. He quickly diagnosed the issue and had everything up and running in no time. The quality of work was top-notch, and he took the time to explain what had gone wrong and how he fixed it. I can already feel the difference in performance—everything is running smoothly now. Water is Hot now! Highly recommended for anyone in need of reliable boiler repair services “

Astar is by far the BEST!!! The staff at Astar is very Professional and Knowledgeable of all that they do. Most of all the staff from sales to Service is an experience you could only Dream of! Bruce was here today to update our Generator and was Pleasant friendly and as usual did a fantastic job. He left with all my questions and concerns answered and walked me through everything I needed to know. If there was a 10 Star rating I would hit that one. Great Job Astar keep doing it the way you 're doing it!!!!!!!! If you need a Generator or A/C System which is what we had purchased I recommend you call them FIRST! If you want the job done RIGHT the First time at the Right Price.

Experienced heating issues. The technician, Luis, assessed the situation, and performed a diagnostic. I purchased a service plan and Luis offered to perform a maintenance on my boiler while there. He was thorough, knowledgeable and explained things well. I am satisfied with the service provided. Thank you!

Tim is always happy and pleasant. He does the work, he’s neat, and he explains what has to be done. He puts his head down and gets the job done. Also he likes my dogs. When the work is done Duncan is waiting for a quick game of tug of war.

I do not recommend. Use anyone else but this company. Poor customer service. Waiting over 3 weeks for an 3/8 inch adapter that can be found at any hardware store, which stops us from using a reverse osmosis system that they installed 4 years prior. Every time they come out to service the system they bring the wrong filters resulting in extra days off that need to be taken; last minute canceled appointments saying they ordered wrong parts.
Please save yourself the headaches and go with a reputable company or local with knowledgeable licensed master plumbers.

Another great experience with Astar! They promptly came same day to fix an issue from the initial installation of my heat pumps. It was still under warranty, so it didn't cost me anything! Rick was super helpful and walked me through what he did, and even gave me tips on how to save money with heating settings. He was super polite and made this a really easy and great experience! I've been using Astar for all my heating, cooling and plumbing needs, and they've been excellent every time!