BCI Acrylic Inc

Ad said homeowners FREE SHOWER INSTALL
I disabled needing this of course applied now phone rings at least 15 times a day always different number ! Scam to get you to call then do not leave you alone reporting them ! They are not giving no one in St Charles Mo Free ! What an ignorant and bad business tricking people ! You should be ashamed of your company

I had an issue with a dealer by the name of Palmetto Bath and when I called BCI Acrylics about the 3-panel cut system being filled in with brown silicone they went to Palmetto Bath and discussed my issue with Conan Daryl Edwards. Folks this 3 piece panel cut will cause you leaks in any shower or tub. Fill in that special sauce that BCI makes and your tub is guaranteed to get water leaks in a short time. Conan at Palmetto Bath is such a nice human being as he bullies everyone. If you have issues at BCI and their dealers your outcome will not be good.

We haven't done a lot of business with them currently and are a new dealer for their product, but we have had sales training and installation training from these folks like no other company that I have done business within my 25 years of business. When we visited their plant a couple of times, every employee we met seemed to be very upbeat and had a lot of positive things to say about their employer. Most of who them we met have been there for some time. We have left each time feeling confident that we are dealing with a company who cares and not just for sales of their product. We love the culture there!

They say its "easy to clean". Not. Streaks are awful. Grout (second install) turns brown. Door won't stay closed. This all started August 2022. I will say they sent a rep out a month ago to get a feel for the problems and was promised a new contractor would contact me to come and correct it. After 4 weeks, several texts - nothing. Do yourself a favor and get a tile inclosure. Probably would be cheaper and certainly easier to clean. Just spent an hour in there and still ... yick.

Basically their dealers sell tubs and outsource labor. Once the tub is sold you think you are dealing with a company with employees but you are not. They pay certified (who knows what that means) installers who jam in a tub and hope for the best. If you have issues and call the dealer they say that’s between you and the installer. You have a leak better hope you have the installers number and they pick up because the dealers don’t care.