Caliber Home Solutions

After extensive research, I chose Bruno stair lifts for the quality and customer service. From Richard’s initial home evaluation to the final installation everything went smoothly and exceeded our expectations. The installers, Mathew and Colton, were professional, respectful and thorough- they were also very good about tolerating our wild dog, Ranger. They arrived at our very rural Montana location on time and were in and out within four hours. We chose two Elan straight lifts- one to a bonus room above the garage and the other to my wife’s pottery studio in the basement. The guys involved us every step of the way to make sure everything met our needs and they made sure we felt comfortable about operating the system before they left.

Expect to pay a little more for the Bruno stair lifts, but be aware, as I learned from the reviews of the competitors, that Caliber, as an authorized dealer, is part of a nationwide network able to serve very rural areas. In addition, the unique mechanical system seems to be more reliable and less prone to repairs. I couldn’t find a competitor with a better warranty. We have only had the stair lifts for a week, but they have already made life for us seniors better and given us confidence that we can stay in our home as we get older.

Dan Arnsan
Superior, Montana

Mason showed up at our house yesterday morning and started demoing our gross old shower. He just left today shortly after noon. A totally remodeled beautifully done shower in a little over 24 hours! All Kohler products which are top quality. Mason’s workmanship and attention to detail and work ethic were very impressive, and he was really personable as well. Well worth the investment in our home!

Eddy and Cody did a great job. I’m so pleased with the results and everyone who has seen our remodeled bathtub/shower have all been so impressed!

Cody and Eddy just finished our tub to shower conversion. Great crew, efficient, knowledgeable and they worked very hard to be able to install the walls all the way to the ceiling. It was a tight squeeze to get them into our small bathroom. They were shorted the correct matte black fitting but let us know this as soon as they arrived. They put in a brush nickel one so we are operational and will return and install the correct one in a few days. Yes, it’s a premium price but it’s a great product and excellent service.

I had contacted the company last fall, though I knew I couldn't have the work done til this spring.
Mason Higham came out yesterday to start the job. He was meticulous in his work, placing drop cloths down to protect my floors, and also keeping a bucket for the smaller trash.
He took things down to the studs, removed the tub and old shower stuff, and kept things neat and as clean as possible while working. My bathroom is tiny, but he got things installed without too much fuss. He worked long hours and got a lot done yesterday. Today was the easier things, finish work and installing the doors.
I am very pleased with the work Mason did, and how polite and friendly he was.
I would definitely recommend Caliber Home Solutions for a beautiful, fancier shower. And I heartily recommend Mason's amazing work!

Had a wonderful experience with Caliber Home solutions. They installed an elevator in our home, and every step of the process was well thought-out, the product is exceptional, and the people were professional, knowledgeable and friendly. Highly recommend if you're looking for a way to stay in your large home instead of downsizing to a single-story!

Richard our salesman was excellent with understanding our situation with our parents dilemma. No pressure and very understanding. And Mathew, our installer, understood and was very knowledgeable in installing and explaining everything to our father. Very patient in showing him all the features of their stair lift. I highly recommend Caliber stair lifts to all that might need one.

I had a walk-in shower conversion completed about five weeks ago, I wanted to let some time pass to prevent any knee jerk reactions here. I don’t regret the decision to do the install but I do have thoughts. Some of my complaints may seem petty but these companies charge a premium, let’s just say that for the $$ I expected things to be perfect. They are not.

The Good
-The installers were courteous, friendly even. They showed up on time, respected my home and cleaned up pretty well after themselves.
-The shower looks fantastic. It feels solid, like it will last a very long time.

The Bad
-I was given false information by the sales rep. First, the install did NOT take one day. It took one guy + a helper two very long full days. Secondly, I knew I wanted a two shower head system, even had one picked out but the rep talked me into one made by jacuzzi. I asked directly if both shower heads could provide flow at the same time. He told me yes. Then the installer even showed me how (with the water off because the silicon had to set). This was not the case. Why I was told it was by two people I do not know. Its flow to one head or the other, not both. Had I known I would have gone a different route but because of the way it is plumbed I appear to be stuck with this.

-The installation tore the hell out of my ceiling. More than a few nicks and gouges. Nothing I can’t handle with some spackle and paint but for this money, I shouldn't have to. Both the competing bids I received included leaving the bathroom as it was found. Had Caliber done this, it would have been appreciated.

-Minor point here but the drain is off-center in relation to its hole in the shower base. It is very noticeable. I should have picked up on it during the install inspection, not that anything could have been done at that point, but I guess I was too distracted by the state of my ceiling. Again, for the cost this should not be an issue.

-This is the big one for me. The width of my new shower (wall to shower door) is 27.5”. My shower base is 32” wide. I expected to lose some of that with the thickness of the wall material and the shower doors. To lose that much, 4.5”, of the width seems excessive. The end result is that my brand-new expensive shower is no wider than the fiberglass bath insert that it replaced. I still can't shower without bumping up against that wall/shower door constantly. Frustrates me every time I use it.

Conclusion: Was it perfect? No. Was it worth the cost? Maybe. Would I do it again? Yes.

We contacted them to install a jacuzzi shower system in a guest house we built for my in-laws. We have experienced so many problems with Caliber. The first crew installed the system incorrectly. Caliber ordered new product and sent a more experienced crew. They neglected to send the correct color window kit and the glass door had a large defect. New door and window kit ordered. When the crew returned, we discovered the panels around the window wall had cracked. Another reorder, we waited around today, only to be no showed. We could not be more frustrated!

The sales guy came and gave us all of the info about a Kohler walk-in tub. We were impressed with his knowledge of materials and operations. When push came to shove the price of the Kohler tub was way out of our budget. We told him this and he was able to get us an older model American Tub brand that was near equal in quality and features for well within our budget. Installer came and did a great job on the install. The only thing is that he didn't have the thermostatic valve that was $750 and included in the price. I called about it and Tory was helpful but couldn't deduct the price of the missing valve. We elected to just replace our existing water heater with an expansion tank which did the job. I feel like the salesman,Jason, was just trying to do anything to make the sale. He knew a lot about walk-in tubs, but nothing about plumbing and requirements. We're very happy with the tub, but feel like the sales part was less than transparent.