Champion Windows

This company has several communication issues. First I had an appt for my door to be measured at 10 am. On the day of the appointment, I received a text at 930 and an email that my appt was now between Noon and 4pm. I decided I would run some errands and when went to leave the contractor was here at 10:00 to measure the door as originally scheduled. I told him that they had notified me of the change but they Never told him. He didn't remove the trim from around the door to measure properly because when the installer showed up months later with the new door and after removing the trim around the door and rechecking, he told me that the door he brought was too short. I had told and showed the salesman that the door I was replacing had extra trim inside the opening and the salesman assurred me that the new door would eliminate this, but the door that was incorrectly measured would still require this extra trim because the saleman Never mentioned this to the representative who took the measurements. The installer apologized and remeasured the door correctly and I had to wait sever weeks for Champion to remake my door and take another day off from work and of course they don't offer any form of compensation to their customers for their own mistakes, just Sorry for the inconvenience. The door was Finally installed yesterday and thankfully I had the same installer who had remeasured the door correctly and he did a Great job. Today I received both a text and an email informing me that my door had been received by my local office and I would soon be contacted to schedule an installation appointment, remember this is After my door had already been installed. I called four different phone numbers to speak to someone and after holding for almost 30 min, I left my call back number. Then coincidently I received an email asking me how I liked my experience with Champion, and that I should leave a review. These doors are not cheap, mine was $15,000, but with the measuring mistakes and the costs of sending the installer here twice with his truck (85 miles away) I can now see why their prices are much higher than local home improvement stores including the cost of installation. My neighbors really like my new front door but agreed that a company this big should have better communication with their customers and their reps should know how to measure correctly the first time.

I had all of my windows replaced by Champion. I ordered them in August 2024. The initial install was in November 2024 but some windows arrived broken or the wrong size and the the instal of those took place early this year. Two of the large windows, one in the bedroom and one in the dining room, have been tweaked, had balancers replaced and frames replaced and they still do not operate meaning those two rooms are still in limbo with the furnishings moved away and sheets hanging over them. They are double hung and they can only be partially opened or closed and only with EXTREME effort. I have contacted the local office, the regional manager and the main office trying to get someone out here to discuss options but I can't get anyone from the company to respond. This was a very expensive project and lack of communication and failure of the company to follow-up and make good on their product has spurred me to warn others of the company. The windows that work are great but having two major windows that don't operate is unacceptable. Proceed with caution if you are considering windows from Champion.

I have reached out to Champion for windows as a homeowner since 2020. Ive had more than 20 windows ordered and installed. In late 2024 I moved into a new home and decided to go with the brand I knew and trusted. I scheduled Champion to replace 10 windows and the experience has been amazing. The order was confirmed by Quality Control team and the customer service team has been fantastic with communicating order status. I was notified on Wednesday the windows arrived. I scheduled the installation and met the lead Mr Johnston who reviewed the order and confirmed the location of each window. Remeasurements were done and I blinked and all my windows were installed. The efficiency and quality and attention to detail and clean up was outstanding!!! Thank you Champion for another amazing home upgrade Ill cherish for a lifetime!!

Scheduled an appointment 2 weeks a go and the rep. never called or showed up. They had the nerve to send a survey on how the rep. performed. He performed terribly because he did not call or show up for the appointment after me and my wife set aside time in our day to meet. Our time is valuable too.

If I could give zero stars, I would. This has been the absolute worst experience I’ve ever had with a home service company. My window replacement was covered under my home warranty due to a simple crack, yet it took over two years and at least five failed attempts—and they still never fixed it.

Some of their many mistakes:
• Ordered the wrong size glass twice.
• Provided sashes in the wrong color.
• Showed up with just the glass (after all that).
• Never called back or kept me updated, sometimes going months with no communication.
• Even closed my ticket without telling me, twice!

After wasting dozens of hours of my personal time, they finally admitted the whole window needed to be replaced—but suddenly, that wasn’t covered under the warranty. Two years of frustration for nothing.

This company is incompetent, unorganized, and has terrible customer service. If you value your time and sanity, stay far away.

14 months with huge gaps and holes in our home and excuses lies no show appointments. Bbb complaints and now the ROC is telling them to fix it do their again lying saying things are in the contract that aren’t and that they can’t get ahold of us! Lies. It’s the worst company in the universe run!

After making sure that both my husband and I would be home, sending two email reminders, and sending 2 reminder texts, champion didn’t show up for their appointment. There is no way to talk to the actual office that is supposed to do the work. All you can talk to is a central phone number. Very unimpressive. If they are this difficult to get a hold of before they have my money, I can only think how difficult they would be to get a hold of after I have paid.

I had 4 windows installed with the wrong screens. They took my money, cannot get a person on the phone and their website said it would take 6 months to respond. I have been ripped off this is a horrible company. Do not use them! I did my home windows replaced with renewal by Anderson. This company has customer service. Champion is a slim ball outfit.

“HAVE YOU EVER DANCED WITH THE DEVIL IN THE PALE MOONLIGHT?”

I see why the sales people pressure you into leaving a review. Because behind the scene is anything but 5 stars!
Yea, the sales person did his job. He sold me! He explicitly told me that I could pay my balance in 12 months, no interest.
I was a cash option customer- so why was I being presented financial documents for a loan? MONTHS (July 2024-September 2024)of back and forth with the sales representative of how these loan documents were figured wrong! Then in September 2024, the “Collections Department” got involved, basically stating that LONE STAR CHAMPION DFW1 WINDOWS, LLC will not honor the 12 month no interest cash option and that the company can only offer 6 months no interest. All the while, still receiving wrong figured financing documents for $12,303 to sign (from July 2024-September 2024). I guess the Financing Company gave up trying to collect my signature for $12,303. Oh and did I mention, I had already given a $12,400 deposit? And did I not mention that I was a cash option customer? So, why is/was the company bullying and pressuring me to sign erroneous documents?

Point blank: DO NOT GIVE YOUR BUSINESS TO THIS COMPANY! RUN FAR, FAR AWAY AS FAST AS YOU CAN!

Our windows were “ordered” the second week in June 2024. In July windows were installed, however two were wrong designs! The Big Bay Window (the most expensive) was one of the windows that was missing grids and a master bedroom with totally the wrong design. The last of my window(s) were installed December 2024- and it wasn’t the (wrong) Big Bay Window, either. You do the math.

If you find yourself baited by the buy 2 get 2 offer so blatantly advertised, then I would suggest you not finance. By the reviews of (their) financing company- I saved myself from (another) mistake.
I feel it is my duty to inform potential consumer(s) of LONE STAR CHAMPION DFW1 WINDOWS, LLC to be very weary of all and any transactions involving them. READ, READ, PLEASE READ the NUMEROUS COMPLAINTS OF THIS COMPANY ON THE BBB WEBSITE. (Which is where I’m going next to put my complaint in queue). Be informed before making that God awful decision that you will soon regret. And if you did have the misfortune of being taken advantage of, you have rights.

Today is day one with the new windows. Our main reason for looking for windows was sound mitigation. The Champion rep came out and showed us why our current windows were bad and how the Champion windows would block so much more noise. The ONLY reason we wanted windows was to help even dampen sound. The windows look fantastic! As I sit here writing this listening to even more traffic through my new $14k windows. Hey, they made money and the rep prob got a fat commission, so that’s what counts, right? $14k for more traffic noise! Win win right? I wish people, even salesmen had an ounce of integrity anymore.