Champion Windows

Very disappointing experience.
Severe disconnect between salesman and install; inaccurate representation.
Poor quality workmanship, many mistakes.
Communication hugely deficient.
There have been many disappointing aspects to our experience and I can’t believe we depleted our savings for this!
Salesman Crispian was friendly and charming, on time and spent a long time with us.
Crispian seemed quite knowledgeable and convincing, however, we could only take him at his word.
There has been a disconnect between several things that Crispian relayed to us vs. what has occurred in reality. We have never heard from Erin the Install Manager. We were not kept up to date on status of project in the manner that we were led to believe we would. We found out rather abruptly that we were next on the list with a notice of essentially less than two weeks. We were initially told that our project would not happen for 32 - 36 weeks. While a sooner time frame was exciting, it also put us in a position to have to scramble to complete several other things necessary for the project to begin. We were also told that the reason that the timeframe given was so long was because the "room" was custom manufactured to our specifications AND "we don't just let anybody install these rooms", explaining that the workers had to be highly skilled and there just aren't that many who can do it. From my perspective, being present for much of the installation, I would greatly disagree with the integrity of the information we were provided.
No contact with office staff other than Rick, Project Supervisor
The deck was disassembled and then reassembled as it should have been. Stefan was very apologetic and provided an explanation. It was appreciated when Rick traveled to obtain the green shingles, however, this was an expectation we had based on our initial order and agreement. Other issues are still pending.
Several times, team did not bring correct items or all that was needed, seemed to always be in a rush, worked only 2-3 hours at a time. This rating does NOT refer to Stefan Ford, the carpenter. He was excellent, professional and timely, despite having to re-do part of his process when we realized that he had been given incorrect dimensions.
Electrical outlets were not placed according to code and an outlet ultimately had to be cut into the floor to meet code. The alternative was an external box that would stick out from the wall, which was unsightly. Based on the measurements of the room, Champion should have known that there would be an issue with outlets and make the necessary preparations ahead of time as well as informing us of our options.
Screen on sliding glass door is poor quality, thin, with several noted tears/holes. Have asked for this to be replaced; replacement is poor quality work.
Installed a faulty slider door (dent in frame and does not close/lock properly).
Caulking around trim/panels inside the room was done too quickly, sloppily, leaving gaps and cracks in several areas. Have asked for this to be corrected, still unsightly.
PTAC unit is loose, not sealed as there is a gap along bottom of unit, allowing cold air and debris to blow in. Several concerns still not addressed.
I do not believe that I received a fair value for my money, can’t believe that we depleted our savings for this!
Communication is largely deficient. Submitted a lack of satisfaction to Champion and Marie Downes replied that she was sorry for the inconvenience with our new KITCHEN (we added a 4-season room) and that she would look into it right away. Have not heard back from her in two months.
Photo examples submitted on Google.

This company has the worst customer service department I have ever dealt with. I had them replace all the windows in my home on December 8. Their windows are good, but their installation job leaves a lot to be desired. No drop clothes were used under the windows. I had a mess on the carpet, tile floors and throughout the house and even on the sofa in the living room. The window tracks were not even cleaned out after installation and they were full of plastic shavings. I had to take a shop vac and clean all the windows out. Window sills were damaged and cracked under several windows. I took pictures of all this mess and sent them to the company right after the installation and that was back on December 10. I have left messages with them, sent weekly emails and all I hear back is someone will contact you. The salesperson that came out and did the estimate does not even respond. I am still waiting almost two months later for someone from Champion to contact me.

I have been trying to get my money back from this company for almost a year when they put in some windows that are not what the salesman told me when he sold me these windows. they send out repairmen and the repairman can hear the problem but will not do anything to fix the problem. Then Champion will say that they are sorry but will not refund my money.

Timely installation and team did an excellent job on our windows and gutters. They look great and the cleanup was thorough.

We hired Champion to convert our screen porch to a 3-season room. The conversion now gives us the ability to use the porch for so many more occasions and for most of the year. The work was expertly done and the quality is superb. So happy with the results!

I am overall happy with the windows and the sliding glass door that Champion installed. However, getting service on my Champion products has proved to be a challenge.

Jamie Calhoun was outstanding to work with. I submitted my claim to insurance that evening and it was approved the next morning! Thank you Jamie

Love my new windows! Installation went without any problems

Champion came out to give my dad a price on his windows the rep Richard was great, very professional and patient. Champions windows seemed be the best deal of all the companies we talked to.

Had to wait an excessive amount of time to get the product to my doorstep. Some kind of paperwork screw up. But, when the crew arrived with my new front porch I was amazed. They were very friendly, and professional. They did the job quickly and it looks outstanding. I want to thank them for the work that they did. Worked over 8 hours the first day and took about 3 hours to finish up the next. But I am very happy. Thank them