James
My Septic company notified me that my tanks needed to be pumped. Choice Home required I pay an additional fee to have a second opinion which I did. They then approved the pumpout and I had to pay $325. I paid extra to have our septic system covered, but the additional $425 I had to pay doesn't seem to sit right with us. It costs $500 for a pumpout, so where am I saving money by purchasing a warranty? We will not be renewing!
April 15, 2025 · Verified
Ruth A
Always easy to work with and they. Have done an excellent job on both occasions
April 15, 2025 · Verified
imothy M
I was always apprehensive about giving my hard earned money to a home warranty service.
April 15, 2025 · Verified
C99
Had a water heater go out. CHW was great getting it fixed for me. Turn around 3mo later the new tank is leaking. Put in a claim. Paid 100 for my service call only to find out a warranty job is going to end up being $650. Apparently my previous installer didn't even update the breaker to accommodate the new appliance, nor did he even tell me about it. Had to find out the hard way when the appliance didn't even work after he left. Was a big mess and still is. Be careful. CHW is great for some things but absolutely will not cover others even when it deals with whatever system is being replaced.
April 15, 2025 · Verified
James S
Everything was Outstanding, price, Service, Well worth Having CHW.
April 15, 2025 · Verified
Su T
I am very pleased with the appliance repair man, Yuri. He has responded to two of my issues with professionalism. I am displeased, however, with the lack of response on my requests for plumbing assistance.
April 15, 2025 · Verified
et G
The turn time on repairs is entirely too long. I renewed my policy for a second term but will be thinking long and hard next time. I was not aware that you could only use reimbursement once a year. When you have to send a tech over 3 hours to do the work reimbursement should be available. This service call is the dishwasher, we can do dishes by hand. But 6 weeks for a clogged toilet or refrigerator would be an extreme inconvenience.
April 15, 2025 · Verified
Latisha
Technicians have been very helpful and friendly
April 11, 2025 · Verified
Linda
I was not impressed on the way this warranty coverage works. Your company does not do what I thought. You don't pay cost of product if needs to be replaced. I worked with Cheryl H after so many issues with vendors that did and didn't do a good job. It was a very bad experience with them for Amanda Elkins, but Cheryl helped a lot to fix some of the problems we appreciated her help. But I am a realtor and Im not impressed by this company's policy
April 11, 2025 · Verified
Aura
CHW handled my claim in a expert manner; their staff was responsive and appropriately answered all my questions. Overall the service was amazing!
April 11, 2025 · Verified
