Choice Home Warranty
Company Highlights
Choice Home Warranty
The Only CHOICE In Home Warranty
Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policyholder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises. At Choice Home Warranty, we strive to always offer our customers fast and simple solutions, along with excellent service technicians. Customers are looking for value for their money, and we believe we provide outstanding customer satisfaction and protection against the high costs of home and appliance repairs on covered items.* When you decide to purchase a Choice Home Warranty, you will work with a knowledgeable, dedicated team that will service your covered home repair needs swiftly and efficiently.** With many home warranty companies, your claim is assigned to a clerk in a large department, rather than having a personable, dedicated team processing your service request. With a CHW Warranty, you will have a dedicated team of two or three representatives, who will always be thoroughly involved in your claim and available to help you with any questions that you may have.
- 17 years in business
- Servicio en Español
- Accepts Emergency Requests
- Offers Military Discounts
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Choice Home Warranty
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First Month FREE
First Month FREE with purchase of any single payment home warranty plan.
Terms and Conditions*Click Here to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties. See policy for specifics on response times. CHW reserves the right to offer cash back in lieu of repair or replacement in the amount of CHW's actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance. In the event that CHW makes such payment, CHW will provide written notification of the basis for the amount of the payment. First Month Free with purchase of any single payment home warranty plan. The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer. View our Privacy Policy.
*In California, CHW branded service contracts are issued and offered by Home Service Club of California, Inc. (“HSCCA”) and sold exclusively by Home Service Club of California Insurance Services, Inc. **Click Here to view complete HSCCA CA terms and conditions. Choice Home Warranties are not available in California.
Expires 01/01/27
Homeowner Reviews
Choice Home Warranty
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- 3.8 / 5
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If I could give zero stars, I would. I’m writing this review after months of dealing with complete incompetence and unacceptable customer service from this company.
My dishwasher was leaking, so I filed a claim. They sent a technician who made six visits over two months—without ever fixing the issue. I later found out that this technician wasn’t even licensed or registered to do business in Wisconsin. Despite clear video evidence I submitted showing water spraying from the corner of the dishwasher, the technician falsely reported there was no leak. The delay and negligence led to further damage, including water seeping into our newly installed floors.
Eventually, the company told me to open a new claim, even though the delay was entirely their fault. I hired my own technician, and the company approved a $380 repair, which I paid out of pocket. After initially agreeing to reimburse me (minus a second $100 deductible, which I shouldn’t have had to pay), they then completely revoked the reimbursement after the repair failed—despite the fact that they authorized it.
Their replacement offer for the dishwasher is also completely unreasonable. A $350 payout won’t even begin to cover the cost of replacing it with a unit that matches the existing kitchen appliances. Between the failed repair and the replacement cost, we’re now out almost $600—and I still don’t have a working dishwasher.
This entire situation was made worse by:
• Their decision to assign an unlicensed technician
• The mishandling and delays in the claim process
• A complete refusal to take accountability, even when provided with video evidence
• Revoking reimbursement for a repair they previously authorized
• Offering a lowball payout for replacement that doesn’t reflect actual costs
To make matters worse, they’ve ignored the fact that their mishandling led to damage in our home. I haven’t even pursued a claim for the flooring yet, but I may.
I’ve demanded a full reimbursement of the $380 and a fair payout to replace the dishwasher. If this isn’t resolved within 7 business days, I’ll be filing formal complaints with multiple consumer protection agencies and considering legal action.
My advice to others: Avoid this company at all costs. The hassle, the runaround, and the out-of-pocket losses simply aren’t worth it. They don’t honor their commitments, and they don’t stand behind the technicians they send into your home.
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