Choice Home Warranty
Company Highlights
Choice Home Warranty
Choice Home Warranty, founded in 2008, offers comprehensive coverage with a low price tag. The home warranty company strives to offer a simple claim process, excellent service technicians, and a quick turnaround from when a claim is made.
Read Choice Home Warranty Reviews
Affordable Pricing
Choice Home Warranty offers some of the most competitive rates in the home warranty industry, with plans ranging from $45 to $55 per month. This affordability makes it an attractive option for homeowners who want to protect their home systems and appliances without breaking the bank.
Customer Review: Keith from Snellville, Georgia
"I chose Choice Home Warranty because of the price and the amount of appliances they cover. It is definitely worth the money. The heater in the house went out and they scheduled a technician to come out early the next day to correct the situation."
Simple Claims Process
The Choice Home Warranty claim process is straightforward and easy for the homeowner. The process is as follows:
- Make a claim by phone or online through your customer portal account.
- Choice Home Warranty will begin contacting service providers upon receiving your claim. Within 48 hours you should receive the name and contact information of a contractor, as well as a confirmed appointment time.
- The contractor will come and perform the requested service. You will pay the $85 service fee.
If you need assistance beyond making a claim, Choice Home Warranty's call center is available 24/7. The company’s website also has a simple contact form that is easy to fill out and is sent to them immediately.
It is also worth noting that if an appliance or system breaks after a repair, you are guaranteed a free repair within 90 days of the original repair appointment.
Comprehensive Coverage Options
With two primary plans—Basic and Total—Choice Home Warranty covers a wide range of home appliances and systems. From major systems like air conditioning and heating to essential appliances like refrigerators and ovens, customers can choose the plan that best fits their needs.
No Home Inspection Required
Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.
Great Customer Service
With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.
In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. Anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date. Customers will appreciate being kept in the loop about when the warranty service will be completed.
Customer Service: Melanie from San Antonio, Texas
"Choice Home Warranty is a better value than the home warranty company that I was previously with. They've been great. They have good customer service who answer your questions and help solve your problems. Anytime I've contacted them, they have satisfied me. I recently used the warranty because the ceiling fan in my living room quit working. When I contacted them online, they were right there saying a company was going to be coming over. That company never came so they dispatched another."
On BestCompany.com, Choice Home Warranty reviews frequently mention customer service. Of these specific reviews, 63 percent of customers highlight good experiences with customer service, including timely response times and helpful reps.
On the other hand, 37 percent of reviews indicate poor customer service experiences.
Real Estate Agent Packages
Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.
Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.
Transferable Service Contract
With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract ends.
Any warranty contract can be renewed each year and is 100 percent transferable.
High Service Call Fee
Choice Home Warranty's service fee is $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.
Choice Home Warranty Coverage Limits
The majority of appliances and systems covered by Choice Home Warranty have a $3,000 coverage cap, although there are some exceptions.
However, some systems have a lower cap of $500. The following systems fall into this category:
- Ductwork
- Plumbing
- Electrical
If a service or repair exceeds either $3,000 or $500, depending on the appliance or system, you will be required to cover the remaining cost.
No Coverage for Pre-existing Conditions
Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre-existing conditions.
Mixed Choice Home Warranty Reviews
While a majority of Choice Home Warranty reviews on BestCompany.com are positive, many reviews are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.
Choice Home Warranty is a top-rated company in the home warranty industry, setting itself apart with competitively low coverage costs. However, the company has a higher-than-average flat service fee of $85.
If you are looking for extensive coverage with additional perks, Choice Home Warranty could be a good choice for you. The company offers the first month of coverage for free, as well as free repairs within 90 days after an appliance or system was serviced at the time of your claim appointment.
Choice Home Warranty reviews are primarily positive with 67 percent of reviews awarding the company 4 or 5 stars. Reviews most often highlight the company’s affordable coverage and customer service.
*Choice Home Warranty review data used in this profile is taken from a sample of 2,400 reviews left by customers on BestCompany.com.
