Coastal Green Energy Solutions

Buyer beware!
In January of 2024 the paperwork was signed to start the project.
By Mid-May: Door arrived and was installed, but the job wasn’t finished (inspection and final trim pending). The contractor pushed for final payment prematurely—a lesson learned on my part. I also didn't care for the contractor as he talked too much and some of which was inappropriate.
By June: Inspection failed because the contractor damaged the door frame by driving a nail through the trim. Someone came out to assess the damage but arrived over an hour late. The worker seemed clueless, removed debris, and discarded a vital piece of the frame in my yard. Their plan to patch it up was unacceptable.
After weeks of calling for answers, the company finally agreed to replace the frame. By mid-August, they decided to order a new one but failed to communicate effectively. Their phone lines were disconnected for weeks, raising concerns about the company’s stability. They promised the frame would arrive by September 12th, but we had to chase them for updates. That date passed, and they claimed the delivery was delayed to the 18th.
During this time, communication became frustrating. One employee stopped responding to me and would only text my husband—though I was still the one handling all the correspondence. Even then, their responses were inconsistent and unhelpful.
By September 22nd: A new contractor came to install the frame. He did a much better job but faced challenges because the frame didn’t come with a new door. What should have been a 2-3 hour job took 7 hours due to fitting issues. He had to cut the weather strip and later return to replace it and finish caulking.
By this point, we were in hurricane season. Hurricane Helene hit on September 27th, further delaying the project. The company shifted focus to storm relief efforts but neglected to communicate with us. Another hurricane followed on October 9th, and we realized during our October 12th vacation that nothing would progress until we returned.
Communication broke down entirely. After returning, I emailed them with an ultimatum: either finish the job, inspection, and trim by the next month, or we’d take back half our payment via a credit card dispute and escalate complaints to the BBB (which doesn’t seem to matter since they already have 15 filed complaints), DBPR (Department of Business & Professional Regulation license), Attorney General, and file a claim against their general liability policy.
Their response? “We’ll schedule someone next week.” Next week came and went—nothing. After more delays, they finally sent someone to finish the job. We later discovered the company was behind on paying employees, which explains the poor performance.
Conclusion
This process, spanning from January to October of 2024, was a nightmare of mismanagement, poor communication, and delays. While some contractors were helpful, the company. as a whole, appears to be crumbling. Also, we never got documentation on anything other than the original paperwork.

Wish I could give them 0 stars. Horrible customer service. Install was a hassle. We have been ignored and lied to. Have been trying to contact them for a year and a half for warranty work. We had to reach out to the company that made the windows and found out our windows aren't covered under the warranty because Coastal Green never filed our warranty information...which has cost us thousands more.

This company was doing work on a condo within the complex I live in. Being on the violation committee of our condo association, I received a call that the company was blocking the exit for all of the condos in the middle strip of the complex. I went outside and asked the worker if he could move his truck, because I could obviously see the cherry picker was needed there as they were doing a 3rd floor condo. The worker was extremely rude, and told me no, he wouldn't move the truck because he didn't want people driving by his expensive machinery (I'm assuming that meant the cherry picker). I informed him that it was against fire code to be blocking any of the thru streets, which he didn't care about either. Even after telling him we may have the vehicle towed, as he is parked right in front of the tow signs, but that didn't seem to matter either. This company continued right along with what they were doing, not worrying at all about blocking the street for anyone else. Extremely rude and unprofessional. I would not recommend having them do any work for you or your business.

I've attached a photo to show I am not by any means exaggerating... No cars could for through with his trucks on both sides, which was his goal. The Amazon prime truck seen in the photo had to back all the way down a one way to exit through the back.

I could not be happier with the product, service, and follow through from Coastal Green. The owner, Erik, was easy to talk with and forthcoming with information concerning my particular windows and door replacement. He was also able to make a great suggestion for a workaround of an oddly configured pane of glass. The installation crew arrived on time each day, left the work areas clean and tidy, and always kept me informed about what was accomplished and what the next steps were. Due to my own hectic schedule at the time, the job timeline was increased from start to finish. Coastal Green displayed no issue with my lack of availability and were always amenable to working around my schedule. My windows and door are beautiful and it makes me proud about the elevated look of my house. I’m so glad I chose them to do the job and I highly recommend this company.

We were very pleased with the service from Coastal Green Energy Solutions. Eric H., Marketing Specialist who showed us the products that were available to us. Eric explained and showed the difference of each product so we could make the best choose for our budget. A.J. arrived a few days later to measure the five sliding glass doors and the two windows. Next, when our order was in, the installers arrived. Danny and Tracy worked very hard to install the doors and windows. The sliding glass door took a lot of work to install. They had to build out each door opening, so the needed screws could be added to meet code. It was not an easy job, plus they had to deal with the high hot temperatures and rain. Excellent job. Chat came a few days later to make a few adjustments so the doors would close easier. All the employees were on time and professional, cleaned up well after the job. We have ordered the remaining seven windowed, so our home can be energy efficient and hurricane impact-resistance. We are very pleasured with this company.

This was a very solid positive experience. Work was done exactly when they said it would be done. I thoroughly enjoyed the person who sold me the windows, the person who measured, and the two men who put in the windows in intense heat. They cleaned up beautifully and even put my vertical blinds back better than they were before. The windows themselves are great. I will be facing hurricane season with less trepidation. I have had lots of positive comments about the great work ethic of the men putting in the windows and the windows themselves. You really need cards to pass out to inquiring people. Thank you for such a satisfying experience.

We had a wonderful experience to say the least! They have very nice people that work for them, Savannah in the office is a delight! She kept us updated the whole time while our windows were being made and answered all my questions. The scheduling was fantastic & installation was easy and fast (I think his name was Dan, very nice) ! They were very clean and did a fantastic job. We had to have stucco work done and it was scheduled and done in 3 days, I was really blown away by the work, our home isn’t new and the stucco guys matched the brick perfectly I was speechless really and it brought tears to my eyes. Austin has been very attentive as well with our job. I HIGHLY recommend.

We had a wonderful experience to say the least! They have very nice people that work for them, Savannah in the office is a delight! She kept us updated the whole time while our windows were being made and answered all my questions. The scheduling was fantastic & installation was easy and fast (I think his name was Dan, very nice) ! They were very clean and did a fantastic job. We had to have stucco work done and it was scheduled and done in 3 days, I was really blown away by the work, our home isn’t new and the stucco guys matched the brick perfectly I was speechless really and it brought tears to my eyes. Austin has been very attentive as well with our job. I HIGHLY recommend.

Wonderful crew, Rob, Daniel, Marcus, and Rob (2) were polite, and professional. The installation of our new windows went smoothly and much quicker than I had anticipated. We will highly recommend this company. The photo depicts only one of ten areas replaced.

Wonderful crew, Rob, Daniel, Marcus, and Rob (2) were polite, and professional. The installation of our new windows went smoothly and much quicker than I had anticipated. We will highly recommend this company. The photo depicts only one of ten areas replaced.