Dreamstyle Remodeling

I had paid for my remodel in advance and it took them months to get back to me and finally come out to install it. Once they got there though the installation went smooth and they did an amazing job in one day. I had to deal with their upper management and they had been going through a transition so my account fell through the cracks because of the turnover. I would say if you are not on a timeline and can wait months and months then go for it.

Outstanding hardworking craftsman , they work long days and delivered the project in 3 days as promised. When presented with a base floor of four inches of concrete, it took them many hours, but the pushed through. I would hire this company and these two workers any time again. The finished product exceeded our expectations.

We completed a design and build project for two bathrooms with Dreamstyle. We signed the contract in January 2023, but the work didn't begin until July 2023. It was estimated to take 4-6 weeks. After about 12 weeks (October 2023), the bathrooms were usable, but the tub was not properly installed in the primary bathroom and there were cosmetic issues with the niche in the kids' bathroom - it was at least 6 more months (April 2024) for those concerns to be fixed. In August of 2024, we identified 3 specific repairs that needed to be made and were under warranty. After a month, they sent someone to the house. I took off work, thinking that this person would make the repairs, but he spent only 5 minutes in the house documenting and taking pictures. We were then ignored for several more months. No returned phone calls or emails. Dreamstyle sent a new person to look at the needed repairs at the end of March 2025. He made one repair and then took pictures of the other concerns and said we would hear from Dreamstyle in 2 business days with a plan for the repairs. Once again our phone calls and emails have been ignored. I emailed the customer satisfaction email address I found in the replies to other online complaints on May 1 and have not received a reply. I do not recommend doing business with Dreamstyle. We paid a premium price because we valued the 5 year warranty. They continue to ignore our requests for repair work and therefore the warranty is useless.

UPDATE - 5/15 - I emailed the customer service account again and still have not received a reply.

UPDATE - 5/16 - Dreamstyle called! Repairs scheduled for June. Hoping it will be actual repairs. Will update after.

We just got our walk-in shower installed. Loving it. We should have done this years ago. We liked working with Dreamstyle Remodeling in Albuquerque. The salesman that met with us was very knowledgeable and didn't pressure us at all. The installers were very nice and professional. They kept me informed throughout the process. The product is high quality.

Very pleasant experience. Had initial consultation nd placed order on April 17th. Was contacted as promised a month later and installation scheduled for May 15th. Installer arrived at 0930 and had the job completed expertly in 7 hours. This was exceptional as he was by himself and this involved complete removal of old tub, all fixtures, and walls stripped down for installation of the new shower enclosure and fixtures. See picture for details. Jobsite was kept clean throughout the work time and completely cleaned inside and out when job completed. Very satisfied!

Have called numerous times for replacement vent latch locks. No call backs, no response. Case number is 32403. People don't like being lied to. I know the ultimate goal is to have me buy the parts myself. If you don't stand by your product then maybe you shouldn't be in business.

Had our windows replaced 2 years ago. When talking to the salesman I made it clear, that I was looking for windows to cut down on the noise of the racing cars on a main street behind us. (Mind you the street in question is several streets and 2 developments away) He said that their windows would greatly cut down on the noise. Well that was a lie. These windows are worse than the ones we replaced. I can hear every loud car like if I would have the window open. I can hear the cars now, while writing this review.
The screen taps have became brittle and are busted from the sun betting down on them.
We are currently looking to have them replaced again, but with a different company. Will definitely not use Dreamstyle again.

Dreamstyle is a joke. We did a new shower back in October, and the messed up the water lines. I have no hot water in my kitchen and hot water in my toilet. They came out and the workers were a joke. They wouldn't wait for the water to drain to fix it and put the panel back up and said when I had a real shut off valve to call them back. I have called and left 7 messages and know one will call be back. I wouldn't recommend this place to anyone . The worst customer service that I have ever seen.

I started a cabinet refacing project through Costco and the contractor is Dreamstyle. This was my 3rd project through Costco and the other 2 vendors were excellent. I was expecting the same customer service with this company. Unfortunately this has not been the case. The communication does not exist. They started the installation on 10/01/2024. There were 6 doors that had to be reordered. After several unanswered calls/messages in November, I was finally contacted to have someone come out in December to install the doors. The order was incorrect. When I called in January 2025 to get a status, after several calls I was contacted only to find out the reorder was never placed. After calling on the status in February I was called and given an appointment for 2/17/2025. No one showed up. I made 3 calls to the company to see if they were still coming and have not received a call back.
I am at a loss. I’m not sure where to turn next
I do want to mention that the installers that were sent to the house were all hard workers and professional. Too bad the rest of the company is not.

They have not returned to finish their work for 2 years and expect someone to pay them for an incomplete project that they refused to pull a permit for and their materials are still sitting in the front yard. Absolutely ridiculous. Litigation or what? My girlfriend and I have been reaching out to you for over a year and a half and nothing has been done. Don’t reply to a post with lies. Absolutely disgraceful. You can see all of the cracks from doing the stucco in Winter when asked not to. The incomplete areas as well as damage caused to cables by contractor. Adding to this 12/28/23. Just Met with these guys in their office and spoke with an Operations Manager. Not only are the not willing to write an amendment to the contract and extend the payment deadlines or put in writing when they will restart the work and have a completion date set they have added additional charges. Told us that they always over order triple the amount of material needed for a project for just in case issues. That should be a red flag to everyone that you are being overcharged or you’re being charged for materials that someone else has already paid for. If you are having issues with these guys please contact the American Arbitration Association and an attorney to start hold anyone or any company that thinks this sort of behavior is acceptable, accountable for the damage and money they are literally stealing.
Update. It is now going on 3 years and we have hired an attorney. Even there attorney refuses to respond to our attorneys demand letter. Absolutely furious. Please don’t do business with these clowns