EHS (Efficient Home Services of Florida)

EHS had been very responsive with any question or service we have needed. Sean and the service team have consistently resolved any issues promptly and explained the resolution process thoroughly. We wholeheartedly recommend EHS and the team - their expertise has been invaluable!

EHS installed a system for me in 2017. For a couple of years things were fine. I have had several issues which the company took care of but it took time and many followups. The staff there was really on a revolving door kind of thing. Never the same people. A little over a year ago I had to have a roof replaced. EHS sent a couple of nice young guys out and they removed and stacked the panels neatly. But AFTER, I don't know if the next team was employees or subcontractors but they did a terrible job of reinstalling the panels and reconnecting the system. Wires were hanging down and the panelscwere misaligned and all of this is done on a new roof. I contacted EHS and they did send a new crew out but they didn't do much. They can' just rip off the panels and start over again. And now, my system has issues and not performing up to its expectation. I have contacted them and tried to get them out but again scheduling service is a very difficult thing to do. I would not recommend this company for solar. Knowing what I know now, I would say buyer beware.

2nd Review:

Efficient Home Services contacted me about my first review and wanted to make it right. I'm not going to mention any names here but these are people running the company. So I was contacted about trying to get me to change my review. I stated at the time that I would if they would make things right. So the agent came out and diagnosed the problem and said I had a bad panel and was going to schedule a team to come out and replace it. Which they did. The repair team was at my house for about an half an hour and then left. I was told they would clean up any loose cables and to clean my panels. This they did not do. I spoke to COO and he said they didn't do those things because they just don't do that stuff. Let's go back in time. 2 years ago I had to have a new roof put on because a large tree fell on my house. Efficient said they would remove the panels and put them back on but I had to pay upfront of about $9000 dollars. I paid them because quiet honestly in the solar business it is a monopoly. The company that does the install is the same company that does the repairs. Who knew? They came and took my panels off and once the new roof was put back on Efficient came back and reinstalled the panels. A note here is I thought in my contract I had one time removal and reinstall for a roof. Efficient don't keep very good records of your contract so don't rely on a contract with them. The reinstall was such a thrown together job: wires loose and hanging out and panels not Secure. The job was done so poorly that another solar company installers pointed out how terrible a job it was. I have pictures of the wires hanging out from underneath and panels not fully attached. On to the panel replacement. About 3 weeks ago, the repair team came out and replaced the panel that was not working. All was good to my knowledge at the time. My system was performing well and no new alerts about panel deviations. Then Hurricane Milton came through. The new replacement panel came loose and was flying around my roof, banging against stuff. My wife and I thought we were loosing our roof but we weren't. It was this panel flying around banging against things. It settle on a brand new AC unit that I had just replaced and created a hole in the edge of my roof. My newly replaced roof. Now when I contacted the COO he acknowledges no responsibilities. Says to contact my insurance company which I did. The photos that I share here are just a few providing evidence of the shoddy workmanship this company provides. You may give this company 5 stars initially (I would've too) but wait until you need service then your opinion will change.

Company is so horrible. First, they took so long before actually getting my jobs started that my original contract and loan fell through. They tried to convince me it was my fault and that they were my only choice at solar. After fighting with them I got comped for the hits on my credit score. Next, they didn't call the final in for the roof so I had to do it. They never commissioned the solar system after install, just left it and never came back. I had to commission it myself. Then I stepped on a roofing nail, of which the response I got from the company was, 'no problem we will get you our insurance and take care of you.' very next call the next day after not getting anything went like this 'you could be trying to scam us, you sound fishy like you're trying to get something, if it was me I'd be in the hospital getting stitches doesn't sound legit to me.' and was received very rudely and treated like a criminal. If you are reading this, please for your own sake go with a different company. If higher ups at EHS are reading, you should all be ashamed. Efficient home services doesn't even hold their own license. Their license holder owns another company who doesn't even deal with EHS at all

This company can be trusted. Josh Gentile my salesman came out with a no bs attitude. He didn’t try to sell me on a “leasing” plan like the other companies are all doing. Josh showed me the financing numbers and easily explained what the payment plans would be. I found that with the other companies that I’d pay over 50k before I finally owned the equipment. Not with EHS!! Another bonus, when it’s time for me to replace my roof they will take off and reinstall my panels at no extra cost saving me more money down the line.

Worst customer service ever. Since our install. It’s been a nightmare. Our system has never worked right and when we call to schedule service our calls are screened. Once we provide our address the attitude from the person on the phone changes and we get placed on hold and told “someone will call us to schedule service.” Wait three days never hear back, I have to call again and now that same person can schedule a tech to come out. But it’s 3 weeks out when Alex (tech) said he’s in Lehigh every week Tuesday and Thursdays. Sean (used to be a tech) used to be good. Once his position changed he became just as useless as the rest. The owner Shawn is rude as hell. So you can see the culture he creates. They have such huge turn over it’s hard to keep track. My system as I write this is down again for the second time in 2 months! Don’t use them. Do your research! My system is down more than it’s up!

I recently had the pleasure of working with Gabe, a sales rep from your company, and I couldn't be more impressed. Gabe’s expertise and genuine enthusiasm for solar energy were evident from our first conversation. He patiently answered all my questions, provided clear explanations, and tailored solutions to fit my needs. Gabe’s professionalism, dedication, and friendly demeanor made the entire process seamless and enjoyable. If you’re considering solar energy, I highly recommend reaching out to Gabe. His exceptional service and commitment to customer satisfaction truly set him apart.

Great Team. I was on the fence about Solar for a while and am one to ask a ton of questions. Nick, Sales Rep, was exceptional in answering all my questions and walking me through the process. He went above and beyond to check in on me and see if I had any further questions that needed to be answered. The installation team was extremely professional and efficient. They were able to install my entire system in just a few hours, and the quality of work was immaculate. Brian then came to set up the system and show me how to monitor the system. He was also great and ensured that any questions I had were answered. Overall every team member was very professional and helpful. I would highly recommend that anyone interested in Solar to use EHS.

I decided to move forward with solar almost 2 years ago. EHS was the company that I chose and I’m very happy with my decision. My solar specialist, Mr. Eduardo Baptista, was great. He even helped me cut down a big tree that I had covering my roof and also showed me the benefit of the hybrid water heater.
It has been great getting out of Duke energy and their crazy price increases.

Best of the best Home Energy and Efficiency companies out there. Professional, honest, straightforward and transparent service from start to finish. Highly recommend to anyone reading this.

The interaction with Efficient Home Services was simple, easy, and painless. Everything was open and honest from the start. They took care of everything and kept us updated throughout the way, from the initial contact until the point at which the net metering was linked. My queries were all answered by our contact Christian throughout the process. This has been a truly wonderful experience by a long shot.