EHS (Efficient Home Services of Florida)

3 years after my solar installation, the installer went out of business.I was orphaned. My Enphase app alerted me that I had a bad microinverter. I contacted Efficient Home Services and bought a 5 year contract.for $1740. Enphase provided a new microinverter and Sean M intalled it.
Now, a year later, I have a possible short that trips the breaker and keeps 9 panels off line. I called customer service and no one picked up, used online chat, sent emails. In my unanswered messages, I threatened them with a bad Google and Nextdoor review. No response. Only when I called the number given for new customers did someone answer. He told me that he would make sure service knew about my situation. It's now been 10 days after that and still nothing. It is my first time writing a bad review on anything, but at this point, I have lost out on power on my house plus the money for the maintenance agreement.

From the moment my solar and Tesla system was being installed, Derek Kirby with EHS (Efficient Home Services) made the entire experience easier. He took the time to walk me through downloading the Tesla app, set everything up, and made sure I understood what I was looking at. He’s respectful, patient, and carries himself with a level of professionalism that honestly stands out.

Even though the interconnection with Duke Energy took a while and only went live today, Kirby still stopped by to make sure everything was working the way it should. He walked me through the app again, answered every question, and double-checked the system before he left.

If you’re looking into solar, I would highly recommend Kirby at Efficient Home Services for your solar needs.

Derek Kirby and Dean Smith at Efficient Home Services (EHS) located in St. Petersburg, FL, in a period of 24 hours from me calling them were able to expertly schedule and install my ChargePoint flex EV charging system. Derek made it happen over the phone for me and Dean came to my home and installed my owner supplied ChargePoint flex EV charger in about two hours. Both gentlemen were extremely courteous and interested in doing the very best they could to help me complete my project. Derek kept me informed throughout the day letting me know that Dean Was running late, but would finish my job as promised today! I was amazed that Dean came to my home on a Friday evening after a long week and a very long day and expertly, efficiently, And professionally installed my EV charger! Truthfully, I would have expected that they would have told me that the Install would have to wait until Monday, but to my surprise, they kept their word and completed the project Today as promised! I give both Dean and Derek my highest possible recommendation for completing any type of solar installation, associated systems, and electrical projects. I have recently dealt with another solar company in another city and state that cannot hold a candle to EHS, Efficient Home Services, and these two gentlemen…. Dean Smith and Derek Kirby!

Once they get your money there is no customer service. You can call but always goes to voicemail. We’ve been waiting on a return call for a year now on a simple question. Last night we had a fire inside our electric panel that they upgraded/installed due to faulty hook up of the solar line per our electric company. I made several calls to EHS this morning. The only way I could actually get a person was to pose as a new customer. Even after explaining that I have no power due to the fire inside the box I was sent to someone’s voicemail. When I did actually get to speak to someone they said they would call me right back and after waiting I tried calling them back. I was told that they were out of the office. I finally got a call back from a manager who had an immediate attitude and said that it wasn’t on them since they installed it a little over a year ago. She was very rude and unhelpful. Also the guy that they sent to upgrade the electrical panel came out and told us that he was not licensed. When I brought this up to Jose today he said that they work under a blanketed licensed electrician. When the rude manager called me back she told me that he was licensed and that she “highly doubts” the electrician would have said that. So when choosing who you use for solar run as fast as you can from this place. You will get absolutely NO customer service.

Update. Response to owners comment. I hung up on your manager that was belittling me when I spoke to her. I was told by Jose that he was calling me right back. Then I find out that he left. I had a fire caused by your hookup to the main panel lines. You replaced the main panel and did all the work.
I never received a call back yesterday. So I had to pay a licensed electrician $900 to fix your shotty work so I can have power restored in my home.
If anyone is looking for solar I would tell them to RUN as fast as they can from your company.

We worked as a roofing contractor for this solar company. We had to go replace half of a roof they caused leaks on. Five rooms on this house had leaks due to solar rack mounts being installed upside down… We have still not been paid by this company after almost a year, a lawsuit and a judgement. We are now having to execute the judgement because they still refuse to even communicate. Beware this company. They may end up with liens and lawsuits that affect your property.

Kirby from EHS, came out this morning to go over all panels to ensure system was functioning and reinstalled properly. He made a correction, that was just an oversight from reinstallation, all is good now for the panels. He also had arranged for the inspector by the county to come already. Thank you for ensuring my solar panels are secured and functioning properly. :)

STAY AWAY !!! They installed my solar panels on August 2020 !!! 5y later it has some problems and need to be addressed !!! THEY COMPLETELY FAIL TO FIX IT !!! Not answering and hanging up if answering... telling someone will call you but it never happens !!! This not the way how you treat a disabled veteran !!! To install they good but taking care of the customers it the worse company I ever seen !!! Consider it done(history) after they left your home !!! Look for reliable customer service company !!! Do your research !!! Keep in mind customer care service !!!
P.S. IF you had similar experience please contact me , together we have better chances in court to win !!!

Update from my review from 2 months ago.

***Caution from a 100% paid in full customer***

My panels along with a roof were installed in January 2025 almost 9 months later the system has never & still does not work 100%.
I will outline my detailed notes of each dropped ball later but waiting on communication from @Hayden or @John Henry's on course correcting the ongoing problem. I was "guaranteed" that I would be fully operational by the 2025 hurricane season... here we are and not operational.

Positive note- Kirby has been nothing but very communicative and at least "appears" to want to get the problem resolved. Also the ladies that service the customer service calls are always polite and courteous.

Mr. Derrick Kirby completed my Solar
hookup and system is now ready to run
He also had to get 2 panels
communicating with controller. Derek is
very professional and patient with
customer (me)! I highly recommend if you
are having issues request Derrick from
(EHS) he will make sure everything is to
your satisfaction. In my estimation (EHS)
has a top notch professional with them!

I had EHS come out to replace a micro inverter that wasn’t working, plus had them rewire some stuff that was very unprofessional looking. The guy said everything was done bad and I needed a new junction box. So he put a new box in and everything seemed fine. Then a rainstorm came and the box he put in was not water sealed at all (this hole in the roof is directly over my breaker box) and has completely water damaged my ceiling. I’ve had to remove some drywall due to mold. The first time this happened was in January I’ve had them come out 3 times to “fix” the problem but it still leaks. I have to leave buckets and towels out at all times because you never know when it’s gonna rain in Florida. Ever since the 3rd time I haven’t been able to get someone out and whenever I would call they would tell me that the reason it leaks is because my roof isn’t Installed properly. I feel like if it wasn’t installed properly they shouldn’t have cleared the solar panels for install during the inspection. This is a problem that can easily be fixed if someone came out and actually showed that they cared. I’ve called EHS about 4 times through out the months and they don’t answer me anymore. I tried calling from a different number and they answered pretty quickly. As soon as I gave them my information to request service they tried putting me on hold so I asked to speak to an office manager. She said her manager was on lunch and she would call me when she got back. She never called me back…
This is terrible customer service and I feel personally disrespected that they just don’t answer my phone number but as soon as another number called they answer then attempt to drop me when they get my information.