Elevation

It is unfortunate that Google doesnt allow you to leave ZERO stars. Extremely Poor Customer Service and Complete Lack of Communication

Our experience with Elevation Solar has been incredibly frustrating. For several months, we have been attempting to contact the company regarding a service issue and have received virtually no response.

We have left numerous voicemail messages, submitted multiple requests through the website's contact form, and replied to the automated text messages sent after each inquiry. Despite these repeated efforts, our calls and messages have gone unanswered.

Approximately six weeks ago, my husband was finally able to reach a representative. He was informed that a $250 fee was required to schedule a service appointment for an inspection of our solar panels. He paid the fee immediately and was told that someone from Elevation Solar would contact him to arrange the appointment.

To date, no one has contacted us, and our continued attempts to reach the company have been ignored. We have paid for a service that has not been provided and have been unable to obtain any updates or assistance.

Given the complete lack of communication and failure to follow through on commitments, we are now preparing to file a consumer complaint with the Arizona Attorney General's Office and pursue assistance through the Arizona Registrar of Contractors.

We understand that delays can occur, but there is no excuse for months of unanswered communications and taking payment without providing the promised service. This has been the most disappointing customer service experience we have ever encountered, and we strongly urge Elevation Solar to address this matter immediately.

Elevation Solar was excellent from the start! Great customer support and superb service from technician who came out, on time…in fact he was a bit early which was great…he fixed my issues, took his time and even went above and beyond to make sure I don’t experience issues in the future. Took lots of photos and then took time to explain his findings and the photos he took. I would highly recommend this company!! Thank you Elevation Solar for the great service!!

Elevation has been a pleasure to work with. From sale to installation everyone has been professional and delivered on what was discussed with no lag. After install support has also been provided and was excellent. I found a broken corner tile that may or may not have been from the install but when my roof warranty co punted saying it wasn’t their job to fix, Elevation did so without any fuss. Highly recommend this AZ local Co for your Solar business!

Elevation Solar installed solar on our home. The install took 2 longer than originally stated. Once the system was installed and turned on, the service tech didn’t know how to correctly set the system up. My next electric bill was three times my normal usage. Went from $289 a month to over $1000 .

When I contacted Elevation Solar they had no idea why the charge was so high. After several calls and hours on the phone, it was determined the tech didn’t set the solar system and Tesla battery correctly. He originally set the system to pull power off the grid 24 / 7.

So no matter what the solar panels were generating I received no credit. In fact because the system was pulling off the grid, during high peak time, instead of off my battery, I was being charged for extra power 24/7.

Once this was determined Elevations said they were sorry for their mistake but said they were not at fault, even though their tech programmed the system incorrectly.

I have tried calling 3 times to talk to Calvin Van Berg, Elevation Solars Director of Customer Service. Calvin has yet to pick up or return my call.

This is the second Solar Panel system I have purchased, the last one in So CA. I never had any issues with my system in CA. My service from Elevation is a joke and a shame. If you decide to get a solar panel system on your home, be warned, STAY AWAY from Elevation Solar.

This is going to be a long review. I implore you to please read this all If you’re considering Elevation for solar, here’s our experience: I have all the texts and emails to back this up. We started our solar journey in April, expecting a smooth process and a guaranteed completion by July—plus a “no payments for 6 months” perk. From the start, there were issues: paperwork mysteriously lost, our names misspelled, and we had to sign documents twice. It should have been a red flag, but we pushed forward.

Come June, there was no progress. The only update we got was, “We have been busy with other customers.” When someone finally inspected our electrical box, they spent two minutes before telling us we needed to relocate the box and get a whole new system—requiring a new agreement. Meanwhile, we were offered various reimbursements and discounts, which sounded suspicious. The bank then sent us an outdated loan agreement for more money, causing further delays. Every loan change cost us $250 in fees, even when mistakes weren’t ours (these were later rolled into our loan agreement, but it was still frustrating).
By July 8, we got a new completion projection: August 1. Only later did we realize the “6 months no payment” perk had already started counting down from the original projected completion—not when the system went live.

Electrical work was scheduled for September 4. Multiple confirmations, but no actual progress. The day arrived; I took off work, only to get a call that the permit wasn’t ready and the electric company wouldn’t be coming. This pushed installation out another month. The electric box didn’t need moving after all, but this mistake delayed everything—revisions to plans and loan documents included.

Finally, panels were installed on October 14. Communication remained abysmal: Elevation never called ahead before sending people, sometimes they just showed up and got on our roof without warning (we have a dog, so this was an issue). Even minor things added to the confusion and frustration.
After installation, we failed inspection because the install team forgot to put an address tag on the electric box (they never made one). I had to follow up repeatedly and only got vague responses like, “I am checking on that,” about our payment window. When the tag was finally installed, they spelled our address wrong, so we failed inspection again. A new project manager, David, was brought in and assured us things would be fixed—they weren’t. The tag was eventually replaced, but the next step with the utility (TEP) still didn’t happen. Elevation claimed they’d contacted TEP, but TEP said they’d heard nothing. I had to schedule the inspection myself as the customer.

The system was finally turned on in early December—months after the original promise. By then, our “6 month no payment” perk had expired, pushing our first payment to January. After our original sales rep, Danny, stopped responding, we worked with Janson, who was helpful but was then let go. Our case was then passed to Jordan Kilgore, who has since ignored all our emails and calls. At this point we were approved for a 6 month reimbursement from Elevation, we were (and still are) waiting on the check. I was directed to Jordan to follow up and aforementioned ignoring and refusing emails/calls is taking place. This is the last piece of one of the worst puzzles we have ever put together.

Throughout, communication was poor, mistakes were never clearly acknowledged or addressed, and everything that could go wrong seemed to. If you value your time, sanity, and clear communication, I would think carefully before choosing Elevation. Our experience was filled with delays, mismanagement, and empty promises. Buyer beware.
(I had a lot more to say but hit a character limit. Just, choose someone else please.)

On Oct 1st Ryan promised to have me up and running by the tax deadline, and he delivered on that promise with 2 weeks to spare! On the other hand, the scheduling dept is VERY disorganized. They scheduled appointments without coordinating with me. Techs were scheduled to come to my house when I was out of the country, and I missed work for 2 appointments that didn’t even show up. Techs that came to my house messed up several times. So you have to watch them or else they will just do anything to get the job “done.” I had a conduit (metal pole) running down the front of my house until I let Ryan know. They came back to remove it, but then another guy had to come out again to repaint the area. But he didn’t complete his job, so I had to schedule another appointment to get that done. A job that should have taken 1 appointment ended up taking 4 appointments to get done. Skylar was super helpful, patient, and knowledgeable when he turned on my panels. Outside of Ryan and Skylar, their team needs training.

From my short experience with them. I got no complaints. Erick is great with customer service and he’s just a nice guy. Adam was the head field engineer and he was truly professional from A to Z. His two guys were a great crew for him as well. That solar stuff is not easy to figure out but figure it out is what he did. Five stars goin their way.

I want to express my appreciation for the outstanding support Arjay provided during my recent customer service call. He was patient, attentive, and genuinely listened to my concerns. He responded promptly, explained things clearly, and made sure all my questions were fully addressed. His professionalism and calm demeanor made the entire experience smooth and stress-free. Excellent service—thank you, Arjay!

What a joke of "professional" company. I serve on my community's HOA board and we denied an architecture request with plans from this company months ago, but they chose to go over our heads and tell the owner he could install them anyway because of AZ law. Let's start with the fact that their plans weren't fully certified by an engineer, as they should have been. This work would have voided warranties for all residents of this building and resulted in a serious lawsuit against the owner. Additionally, after being contacted about this they turned off their phone service and refused to communicate with the property manager while continuing work they were ordered to stop. This would have continued had another on-site board member not intervened. Any legitimate, professional company would never give an owner such poor, legally unchecked guidance, start work without written HOA approval, and then turn off their phone lines to avoid accountability while continuing unauthorized work.

Update based on the owner's response: Property Management attempted to contact you all several times during regular business hours when she could not get through. There is no "respectfully" differing when you're too unprofessional and uneducated to respect and abide by HOA governing documents (which state the association owns & maintains the exterior of buildings- not owners), refuse to communicate with the Property Manager, and risk putting your customer into a lawsuit situation. Your customer service skills are abysmal and providing nobody here with a positive experience.

1. No Accountability:
a. Continued to blame APS for 5 week stall.
b. Accusatory statements regarding my honesty.
c. Failure to clean up their mess, after explicitly stating it was done.
d. Failure to report, replace and put back as found, had to ask for the obvious, (i.e. wind turbine; damaged ridge vent, and mess). Funny thing is, had they bent back the damaged turbine to make no sound, I would have never known or realized the damaged ridge vent.

2. Sloppy labor:
a. Installers set a panel down on a wind turbine damaging it.
b. Installers consistently kick the roof ridge damaging the vent. They did not even need to be on the ridge, panels are all on the one side and should have been loaded on that side, not up and over the ridge, that only hurts the other clear side of my roof, luckily it wasn’t a hot day as I can imagine the trampling that was done.
c. Installers left mess which grew to bigger mess that I had to clean.

3. No follow up contact & placating.
a. Got the sale, left me hanging.
b. Never followed up with an update for 10 days, just said he would.
c. Never followed up with an update a second time for 11 days, again placated me.
d. Was told on several occasions I would be contacted by Sergie, still waiting.
e. Ryan point blank lied about APS clearance.

4. Unprofessional workers
a. Sergie sent me an email telling me my system was ready to go with instructions on startup. I go to turn it on and immediately suspect something was off, but went through the motions just the same. I imagine the email should have said, inspection failed and is not ready. Good thing I didn’t get killed.
b. Had to ask for replacement of all damaged items and consistently felt like I was asking for too much or my expectations are too high.
c. Two times I attempted to call the office. I had forgot the outcome of the first, in which I promptly remembered that this was them last time, only to get more pissed for doing it again. Nothing worse than investing your time unwillingly, on hold for15 minutes, only to be told you must leave a message! If they have a system smart enough to take messages after a 15min hold, they should also be smart enough to leave automated verbiage stating the 15 minute revert, giving a person the option of leaving a message now, try back later, or chance the 15 minutes.

5. Project not completed within the allotted 120 days due to direct actions of the company, assumedly working other jobs securing money at my expense. Total days to complete 168, May 15th - Sept 31st.

6. System does work, although no one has explained how to monitor the system, what to do if something happens, or any consultation whatsoever. I guess I am to get tutelage elsewhere, and that makes a lot of a sense, not.

We hire people to do the job they say they will. No matter what the star rating or the process to vet the program or people associated. Ultimately, you spin the bottle hope for the best, and you get what you get. Can’t make them do what’s right and fair, can only hope they provide a service or product that you can be better than satisfied with, and that they can feel pride for a job well done. This is the consumer’s only true expectation. Elevation fell short of that expectation, by far. After constructing and reading my own review, they get a one. Should have went with my second choice.