Elevation

If I could give a zero review I would. Absolutely WORST company I've ever dealt with. The system has been garbage since we installed and wasted over $20,000 on it. Now it's broken, I have paid over $1,000 for parts that have never been delivered or repaired. Continue to call and email with no response. DISGUSTING to treat customers like this.

I had some questions for the company and called them. A young man (I think he was young), was very helpful. He said if he couldn’t get the answer that day, he would call me the next. He did call me the next day at 10am. He gave me the information I needed about my contract with them.
The question now will be whether the company proves helpful with my problem.

I had a fantastic experience working with Carlo from Elevation Solar. He was incredibly helpful and patient, walking me through the app step by step and explaining everything in detail. He made the process easy to understand and ensured I felt confident using the app. Excellent customer service!

Excellent customer service! Just want to say that Erick Martinez from Elevation Solar did an excellent job on listening to my concerns today regarding my current solar system issue. Not only did he listened to my concerns, but he offered me different solutions with estimated time to follow-up. As a Elevation Solar customer for several years, knowing that there is customer service representatives like Erick gives me a really peace of mind that my problem will get resolve. Thank you!

Carlo was so very helpful he guide me clearly to the app so I can understand fully everything his very good on explanation of all details and he spent his time and effort to make sure just to make sure i understand everything. Highly recommended Carlo and all the staff of elevation company all staff is very helpful Angel Garret her name she is very helpful and update me every details of transaction. Thanks 😊

Incredible service - just moved to a home with an existing solar contract. Elevation went above and beyond to help me get setup with the apps etc. Daniel was so patient and helpful. On the other hand the lease we took over through Offerpad was painful. Their support is probably one of the worst I’ve encountered - they need people like Daniel.

It took several hours to get through to service. Was on hold several times for up to 12 minutes. Left 2 messages and talked to concierge twice, who forwarded my information to service. No one ever returned my call. Finally got through on my 8th attempt. Once I got through, Daniel was helpful and got me the information I needed. Was disappointed to hear that it will cost about $4000 to have the solar panels removed and reinstalled so I can have my roof repaired/replaced.

Elevation Solar told us they were coming to replace a part that was under warranty. We scheduled it for 4:30. They showed up at 10:00 without a phone call, but luckily we were home. The part was quickly replaced without any problem. I just think they could use some work on their communication skills.

IMHO Javier and Loren did an absolutely perfect job on insulating my attic. They answered all my questions with patience and professionalism. They kept me totally informed throughout the whole process. I don’t hesitate in commending them for the work they did for me. Totally satisfied.

TAKE PRECAUTION!!!!
I have had a TERRIBLE experience, and would not recommend this company to my worst enemy. We purchased the "best" that was offered. Spent $68k . . . . Months after it was promised to be done and a few failed inspection attempts they finally got it working. But not for long out of the four years we have had it is only worked a total of 11 months. If you want a full power bill plus a solar bill go with elevation solar! They have terrible communication and take forever to get back with you or to even come out and look at their failed work. Not to mention that once they get that check, all the things promised go out the windows. CAREFULLY READ THE REVIEWS , and not the ones written by family members or friends.
When you call you'll be on the waiting matrix for 30-40 minutes and still no resolve!!