Elevation

This is only the beginning process of my solar project.Everything is running smoothly so far, and explaining of everything I needed has been delivered all so well by Ryan’s every step of the way.Looking forward to the installation. UPDATE
Solar system complete and running smoothly. This company is spot on with every step of the way. Ryan and Carlo are 5 star.
Can’t go wrong with Elevation Solar, and also from the installation crew, and site inspections guys were the best.

After spending nearly $50,000 on solar equipment I would highly recommend you buy elsewhere. Our experience has been rife with poor communication, technicians showing up without notice of a scheduled visit, reports of previous work not being available to the service representatives while on the phone, site visits to repair issues that were never resolved. I am willing to forgo any remaining warranty and have another company make repairs after 5 years of dealing with Elevation Solar's inability to support the installation properly.

We have Elevation Solar installed in our CA & in Henderson NV residences a few years ago & so far we have not encountered problems with this system. So I have once again got hold of Elevation & added another one that will be our 3rd system to be installed this month of May for another residence we recently purchased in Henderson NV.
Both Mark Howe our contact in CA & his son Ryan Howe who is our contact person in our latest NV address have been very helpful in providing great information to us & excellent customer service, this definitely counts a lot before & after the installation of the system. At this time, we are very happy & have no problem recommending this company.

Luisa E

The staff was on schedule infact they showed up early for the installation. They were professional with setting expectations and friendly. The job to replace our microinverter went fast. They did an excellent job, and we have a fully functional solar system again.

My experience with Elevation Solar (Arizona), was exceptional! Ryan Howe was my sales rep, and I was very impressed with his knowledge and prompt responses to my many questions! The installers did a fantastic job. They were friendly and very professional. My past electric bills have been over $500. in the summer with the pool, and $200. in the winter. My most recent bill has a credit of $(147.00)!!

I would most definitely recommend Elevation Solar, you won't be disappointed!

We’re still happily working with Elevation after 4 years. We just redid our roof, which entailed taking down and reinstalling our solar system. Elevation handled the whole process seamlessly and for a competitive price. Their agent Ryan Howe did a great job of navigating us through the process. We’re very pleased with our service.

I had a fantastic experience with Elevation Solar (Las Vegas/Henderson) , thanks to a recommendation from my neighbor. From the initial consultation to the final installation, the process was seamless and professional. Special shoutout to my salesman, Ryan Howe, who was incredibly knowledgeable and attentive. He took the time to explain all the options available and ensured I was comfortable with every decision. The installation team was efficient and respectful of my property, completing the job on schedule. From start to finish took about 45 days, I just got my permission to operate the solar system today. So far my solar system has been performing flawlessly, I highly recommend Elevation Solar to anyone considering making the switch to solar energy.

DO NOT USE ELEVATION SOLAR!!! NOT HONORING WARRANTY FOR A FAULTY SOLAR SYSTEM THEY INSTALLED. IF YOU WANT TO SPEND TENS OF THOUSANDS OF $ ON A SOLAR SYSTEM YOU HAVE BEEN WARNED THAT THEY WILL NOT HONOR THEIR WARRANTY OR WORK!

I installed solar using Elevation Solar. In July of last year, my solar system, which is still under warranty had a faulty gateway which Enphase (manufacturer of solar) confirmed and shipped me a replacement part for Elevation to install. I filed a case (#00440432) and it has been almost 6 months without resolution or a path to resolution. It is certainly not for a lack of trying on my part. I have been following up weekly for the past 6 months and I keep getting the same excuse. That they are working on finding a sub to do the work. I highly doubt that is actually the case. I suspect they are giving me the run around in the hopes I go away. I called again today and just found out that in 6 months they only more than patient and reasonable in waiting 6 months without a properly functioning solar system especially one that is under warranty. I have been more than patient and reasonable in waiting 6 months without a properly functioning solar system especially one that is under warranty! They are quick to take your money but if something goes wrong they do not stand behind their work!

DO NOT DO BUSINESS WITH THESE PEOPLE!!!

The activation of my solar system took 4 additional months because Elevation failed to post the proper signage during install (and it happened a second time also). It took that long to get it all corrected and inspection passed. 2 stars. Install was late Nov 2021. Activation was March 2022.

However, a microinverter failed (back in September 2024!). I spent 30 minutes in a call today (Feb '25, mostly on hold). 3 stars. However, they are sending a replacement part 😊. 4-stars! But, I still have to call back to schedule an install after the part arrives. 3-stars.

UPDATE (Feb 21, 2025): I received the part about a week later. I called to schedule the replacement appointment a week ago. I spent several minutes on hold and was sent to voicemail. As has happened in the past, they did not call me back ☹️. 2-stars.

UPDATE (March 13, 2025): Finally was able to get someone to call me back, a manager named Daniel. He informed me that I would have to pay $250 to $300 to have a technician to install the warranty part. Turns out that this policy changed last year and rather than being grandfathered in, I am now expected to foot the bill! I will NEVER do business with this company again. This is absolutely the WORST experience I have had with any solar company.

I have a few suggestions that I think would make customer experiences better. 1. Expedite customer activation. No one likes to be paying for solar and getting nothing for it for months on end. 2. Don't make customers wait on hold. Add a callback mechanism or continue support via text message or chat, etc. (at least add some variety to the hold music!) 3. You have tracking information. You call the customer back to schedule the install (and please prioritize it!) 4. Do whatever it takes (within reason) to make your customers happy.

After the extended install and activation, I could not in good conscience recommend Elevation to my friends. I can only hope that my future experiences will change that perception for the better. Please improve your service.

GREAT CUSTOMER SERVICE

I recently called CURB and spoke with Erick Martinez. I wanted to thank and commend Erick for his excellent customer service. He was very knowledgeable and very helpful in addressing my issue in a timely manner. Kudos to Erick for such professionalism and support. Thank you!