Elevation

Carlo was so very helpful he guide me clearly to the app so I can understand fully everything his very good on explanation of all details and he spent his time and effort to make sure just to make sure i understand everything. Highly recommended Carlo and all the staff of elevation company all staff is very helpful Angel Garret her name she is very helpful and update me every details of transaction. Thanks 😊

Incredible service - just moved to a home with an existing solar contract. Elevation went above and beyond to help me get setup with the apps etc. Daniel was so patient and helpful. On the other hand the lease we took over through Offerpad was painful. Their support is probably one of the worst I’ve encountered - they need people like Daniel.

It took several hours to get through to service. Was on hold several times for up to 12 minutes. Left 2 messages and talked to concierge twice, who forwarded my information to service. No one ever returned my call. Finally got through on my 8th attempt. Once I got through, Daniel was helpful and got me the information I needed. Was disappointed to hear that it will cost about $4000 to have the solar panels removed and reinstalled so I can have my roof repaired/replaced.

Elevation Solar told us they were coming to replace a part that was under warranty. We scheduled it for 4:30. They showed up at 10:00 without a phone call, but luckily we were home. The part was quickly replaced without any problem. I just think they could use some work on their communication skills.

TAKE PRECAUTION!!!!
I have had a TERRIBLE experience, and would not recommend this company to my worst enemy. We purchased the "best" that was offered. Spent $68k . . . . Months after it was promised to be done and a few failed inspection attempts they finally got it working. But not for long out of the four years we have had it is only worked a total of 11 months. If you want a full power bill plus a solar bill go with elevation solar! They have terrible communication and take forever to get back with you or to even come out and look at their failed work. Not to mention that once they get that check, all the things promised go out the windows. CAREFULLY READ THE REVIEWS , and not the ones written by family members or friends.
When you call you'll be on the waiting matrix for 30-40 minutes and still no resolve!!

Zetty has been incredible to work with. He took our call and jumped to work to get us help with our situation after our solar company went out of business. He handled everything with the highest priority to ensure we could get our solar working as quickly as possible. He was very friendly and answered any questions we had. Got our situation with our previous solar company straightened out and got us on the right track.

10-01Adam came out to replace our inverter. He was very friendly and helpful. He went in depth explaining everything and answering all the questions I had. As well as providing me with information and insight on our panels and what to look for. Made sure we were back up and running and that I could monitor on my end as well before leaving! This company has been absolutely incredible for us!! They took us in while we were down and out and provided all the support we needed and got us back up and running really quickly. We will be a customer for life and definitely recommend them to anyone looking for solar!

We've been customer's of elevation solar for quite a few years. We have found their customer's service to be superior and their technicians to be very helpful and pleasant. There's always a technician that stands out of the crowd, and for us that would be Adam D.He came to our home this past Monday because we noticed a stain on our ceiling in the office. Adam came and checked everything out, and repaired what he could. unfortunately he didn't have enough tiles for our roof.So he explained everything that needed to be done and that he ordered roof tiles. He said the tiles would take a little while to get. Today I got the call from elevation solar and there are workmen to come today to finish the roof tiles.
Adam is a excellent example of the quality of workmen that elevation solar hires.He was very respectful of our home, he explained in detail what the problem was and he took pictures. I am a very satisfied customer and I feel Adam should be nominated for employee of the month. He explained what he had done, and that there would have to get more tiles.And a subcontractor would be out to paint the ceiling in our office. Oh I forgot to say our temperature yesterday was 111 and God only knows how hot the attic was.
So if you are thinking of getting solar panels I highly recommend Elevation Solar and Volt to purchase your panels and service from. I swear you won't be unhappy with them.
Pam
P.S I got a phone call today and they are sending workmen out to finish the rest of the tiles.

Fantastic experience and it began with my initial attic insulation inquiry, a follow-up call from the Elevation office, the home meeting with my consultant(Isaac), who is naturally warm, highly knowledgeable, communicative and TRANSPARENT!
The technicians handling the Attic insulation, duct work insulation and attic air leak sealing(Alex and Angel) were also communicative, prompt, courteous, professional, skilled, cleaned up after themselves and sent the before/after photos to the Elevation office minutes after completing the project, to which I received my copy of their report within 30 minutes. Before you explore replacing your AC unit and or windows, you'll do yourself a great service by reaching out to Elevation, they're non pushy, very reasonably priced, seamless to deal with and they offer multiple financing options. I felt an immediate impact in my home, as in within 45 minutes!

Well done!

John M

IMHO Javier and Loren did an absolutely perfect job on insulating my attic. They answered all my questions with patience and professionalism. They kept me totally informed throughout the whole process. I don’t hesitate in commending them for the work they did for me. Totally satisfied.

Most of these reviews look like they’re from new customers. Elevation solar has been on my roof in AZ for 4+ years and I wouldn’t wish this on my worst enemy.

Jan 2023 - Roof leaks over unfinished AZ room. Elevation sends 3 different crews over 4-5 months to squeeze some more glue into their roof penetrations. Visible leaks subside.
Fall 2023 - we start enclosing AZ room in a remodel.
Christmas 2023 - water suddenly pouring into our almost finished room through the ceiling.
Jan 2024 - Elevation proposes I pay them $250 per panel (x37) to remove my system so my roofer can fix in a timely manner without voiding my warranty.
Feb 2024 - Elevation finally removes our system under warranty and sends their roofer to repair, see photos. Elevation agrees to reimburse me for my contractor to redo their remodel work and for mold abatement since the ceiling was growing mold and unsafe.
Mar 2024 - Elevation reinstalls our system. They brought a crew from out of state because they don’t have enough people here.
Apr 2024 - Still waiting to be repaid the $8k I’m owed from Elevation, bird guard they didn’t replace and compensation for 7 weeks of missed solar production.

In the process, our construction was drawn out longer, our home remained torn up and I can’t begin to describe the mental and emotional toll this has taken on our family.

I get that people make mistakes and I have all the patience in the world for individuals trying to do their best. My issues with this company are:
- repeated poor workmanship on roof penetrations by multiple crews, leading to serious damage and mold/health risk to my family
- gaslighting by upper management
- unacceptably long wait times (4-6 weeks) for service appointments in this situation while water continues to intrude

This company only responds to legal threats and they don’t care about their reputation - go look at an average of 1 BBB complaint per week over the past three years. People in the industry don’t like working with them, their crews turn over frequently and don’t like working there because all of their customers are angry. I don’t understand how there are 4+ stars here.

If someone from Elevation wants to spend the time to respond to this, can I ask a favor and instead have you spend that time on getting my check sent out.