Empire Today
Company Highlights
About Empire Today
Discover The Empire Today Difference. We make getting beautiful new floors easy.
Empire is committed to bringing a convenient and professional home improvement experience to our customers through quality products, great prices and outstanding service. It is our goal to build customers for life.
- 67 years in business
- Servicio en Español
- Bonded
- Insured
- Offers Financing Options
- Offers Senior Discounts
- Offers Military Discounts
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@empiretoday8005882300
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Frequently Asked Questions
What is the Empire Today experience?
Empire Today offers convenient, no-cost in-home shopping where consultants bring hundreds of samples and provide next-day professional installation for carpet, hardwood, vinyl, and tile.
Which flooring products does Empire Today install?
They install a wide variety of flooring—carpet, hardwood, laminate, vinyl, and ceramic tile.
How fast can Empire Today install flooring?
Many in-stock carpet and flooring styles can be installed as soon as the next day after your free home estimate—locally sourced and ready for quick installs.
Are Empire Today installers subcontracted?
Empire partners with vetted local installation professionals in over 70 metropolitan areas, though scheduling and quality are guided by Empire’s standards.
How does Empire Today’s pricing work?
They offer all-inclusive estimates—covering product, delivery, removal, and installation—and a Low‑Price Guarantee where they beat any competitor’s lower written quote.
What warranty does Empire Today provide?
Empire includes both manufacturer product warranties and a limited installation warranty, plus offers an optional service plan for added protection.
Does Empire Today offer financing or discounts?
Yes—financing is available, commonly through Wells Fargo or Synchrony, and they routinely offer seasonal promotions across products.
How long has Empire Today been in business?
Founded in 1959, Empire Today has grown into a national brand serving over 3 million customers and operating in more than 75 metro markets today.
Does Empire Today have sustainable installation practices?
Yes—they recycle carpet padding through programs like CARE and CLEAR in 25+ regions and have diverted over 8 million pounds from landfills.
Is Empire Today well-reviewed by customers?
Yes—Empire Today has a 4.3 star Trustpilot rating from over 2,300 reviews, praised for quality, convenience, and 24/7 customer service.
Current Promotions
-
75% OFF* Carpet & Flooring
It's Easy! Here's How it Works:
- Schedule a FREEIn-Home Estimate
- Shop-at-Home: See hundreds of samples and get a price estimate on the spot.
- 75% OFF* Sale: Get 75% OFF* select styles of Carpet, & Flooring.
- Get Professional Installation: Professional installers will transform your floors, as soon as Next Day.**
Hurry – This Limited Time Offer Won’t Last Long!
Terms and Conditions*Discount is applied to the regular price of select styles of carpet, hardwood, tile, vinyl, and laminate when you pay regular price for installation, padding and materials. Excludes stairs, miscellaneous charges, and prior purchases. Product may not be sold separately from installation. Residential installations only. Not available in all areas. Valid 02/24/2026 through 04/13/2026. Subject to change.
**On in-stock carpet and flooring styles only in select areas. Excludes floor prep.
Installation provided by independent contractors. Licensure at EmpireToday.com. CSLB .
Expires 04/13/26
-
Floors Now, Pay Over Time
Convenient monthly payments to fit your budget1
12 Months
No interest if paid in full within 12 months
Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.1
Making the Suggested Monthly Payment each month would pay the purchase amount by the end of the promotional period.
- Amount Financed: $2,000
- Months to Repay: 12 Months1
- Suggested Monthly Payment: $167/Mo3
- Total to pay: $2,000
48 Months
48 equal monthly payments with a special rate of 11.99% APR2
- Amount Financed: $2,000
- Months to Repay: 48 Months2
- Monthly Payment Amount: $54/Mo3
- Total to pay: $2,520
Terms and Conditions1With approved credit.
Expires 01/01/27
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Get $300 Off When You Sign Up for Emails
Receive $300 off your purchase of $3,000 or more when you sign up for Empire Today's emails.Sign up for emails on the Empire Today website to receive the discount.Terms and Conditions$300 off $3,000+. New email subscribers only. Exclusions and terms in welcome email. Subject to Terms and Privacy.
Homeowner Reviews
AI Review Snapshot
Generated by Modernize AI
Empire Today LLC delivers generally positive experiences with knowledgeable sales and professional installation, but reviews are mixed due to warranty disputes, misrepresentation, delays, and inconsistent customer service.
Overall, homeowners frequently praise Empire Today for knowledgeable sales staff and professional installation, with many noting punctual arrivals, courteous service, and tidy work. The quality of final results is often described as strong when sales and installation align, and customers applaud the broad product selection and clear explanations. However, substantial concerns recur about warranty handling and post-install support, including claims of warranty denial, parts or repairs not honored, and slow or limited responsiveness. Several reviews report pricing disagreements, lack of written estimates, and miscommunication around timelines. The mix of strong front-end service and inconsistent follow-through yields a cautious overall assessment: capable but with serious warranty and service risks.
1,140 reviews
Debbie L
The experience was outstanding from the estimate to the completion of the installation. Charles Caldwell was great and Vladimir and his crew did an excellent job on the installation. Their attention to detail was commendable and the finished product exceeded our expectations. We will recommend this team to anyone! Thank you for helping us with our flooring!
March 5, 2026 · Verified
Nick
Floor was scratched due to accidental damage and they said they didn’t cover that type of accidental damage since I drop something while moving it, this company is full of snake like tactics to get out of repairing things. Go with any other floor brand
March 5, 2026 · Verified
Fanene13
know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them.
We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with.
What’s most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up.
I now understand why Empire has so many low ratings. I would not recommend them to anyone.
Update: they replied below to say "reach out to them". We've done that repeatedly. They deprioritized completing our project to go out on new projects. We are having to wait at least until Saturday until they send a team out to finish the job. First they told us Wednesday. On Wednesday they pushed it back until Saturday. We have no idea if they will show up or not. So I will keep posting reviews until they show up.
Update 2: Empire came back and finished the floor 5 days later on a Saturday. On Monday morning, we received a Completion Receipt that had my wife's name and someone else's signature. They forged her signature on the receipt. I don't know why they wouldn't just have us sign it themselves. These guys have absolutely no integrity. AVOID BY ALL COSTS
We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with.
What’s most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up.
I now understand why Empire has so many low ratings. I would not recommend them to anyone.
Update: they replied below to say "reach out to them". We've done that repeatedly. They deprioritized completing our project to go out on new projects. We are having to wait at least until Saturday until they send a team out to finish the job. First they told us Wednesday. On Wednesday they pushed it back until Saturday. We have no idea if they will show up or not. So I will keep posting reviews until they show up.
Update 2: Empire came back and finished the floor 5 days later on a Saturday. On Monday morning, we received a Completion Receipt that had my wife's name and someone else's signature. They forged her signature on the receipt. I don't know why they wouldn't just have us sign it themselves. These guys have absolutely no integrity. AVOID BY ALL COSTS
March 2, 2026 · Verified
Vada S
Quick professional installers and did a great job cleaning up once complete
February 26, 2026 · Verified
Fab
Dishonest company, salesman Brent Blazquez Jauregui, came out gave us an estimate for over-$10 K , said he will email it to us , he never did, we called several times and the customer service said they will inform him , still no estimate. He wanted to know how we made our money, what kind of car we drive, he was asking about a painting if it’s expensive, then Brent got angry when he realized we were video taping him and had cameras, he wanted us to turn off our cameras, we said NO, he said he have rights in our house, never turned off your cameras for strangers, always video with phone or cameras .SCAM AND FRAUDULENT COMPANY
February 19, 2026 · Verified
erry J
Husam Mahmoud was great
February 12, 2026 · Verified
Donny
We paid over $10k for LVP flooring in our house. Not even 9 months later, one of the planks began to rot up against the wall. After painfully requesting a rep come out and review the rotting plank, it took several weeks before they finally returned with a response. They were NOT going to honor the warranty and repair the damage, claiming that our 17 year old arthritic dog, who can barely hold himself up, must have clawed at the plank, destroying it. Absolutely despicable customer service and a complete violation of the warranty. I'd give them zero stars if that were an option; do yourself a favor and find another flooring company.
February 12, 2026 · Verified
Collee
Spent over $10,000 on carpet that was sold as “high quality” and superior to our existing flooring. It was thin, flimsy, and looked dirty immediately. Installation was rushed and improper: bumps everywhere, jagged transitions, and visible defects on stairs.
Installers left staples in the carpet while I had a crawling baby and toddler — a serious safety issue. Empire’s own inspection flagged all problems, but repairs were only partially done because they “ran out of carpet.”
Two years later the carpet is worse. Scheduled a re-stretching appointment, waited all day, and no one showed up. Minimal apology, just asked to reschedule.
Worst $10,000 I’ve ever spent. Misleading sales, unsafe installation, and zero accountability. Go local.
Installers left staples in the carpet while I had a crawling baby and toddler — a serious safety issue. Empire’s own inspection flagged all problems, but repairs were only partially done because they “ran out of carpet.”
Two years later the carpet is worse. Scheduled a re-stretching appointment, waited all day, and no one showed up. Minimal apology, just asked to reschedule.
Worst $10,000 I’ve ever spent. Misleading sales, unsafe installation, and zero accountability. Go local.
February 5, 2026 · Verified
Hannah
Curt Johnson with Empire Today provided a wonderful in-home visit and sales consultation. He was professional, friendly, and very accommodating from start to finish. We had a great conversation, and he helped us choose a hardwood option that truly fits our needs. Curt explained the installation process in clear, easy-to-understand terms, which made us feel confident and comfortable moving forward. We really appreciated him taking the time to meet with us, and we can’t wait for our flooring installation in two weeks!
January 31, 2026 · Verified
Robert P
UPDATE TO THEIR RESPONSE,
You didn't give me any resolution!!! You just come back with excuse after excuse as to why its all our fault!!!! so what is this resolution you are referring to because this is the first time hearing about it.
ALSO,
I found an attorney that will look at anyone's problem that they are having with empire. His name is MIKE AGRUSS
His website that you can contact him is
agrusslawfirm.com
UPDATE TO WHERE TO GO SO WE CAN ALL TALK TOGETHER AND SUE THEM.
Please go to
"EMPIRE TODAY CUSTOMER COMPLAINTS"
on Facebook.
My attorney is interested in filing a class action lawsuit against them. This company doesn't know who they ripped off. I'm a retired Veteran with a lot of time on my hands. So please go to Facebook where you can tell us what happened to you and we can all talk with each other. I told you empire that I would be doing this and you didn't listen. What ya think jodi???
You didn't give me any resolution!!! You just come back with excuse after excuse as to why its all our fault!!!! so what is this resolution you are referring to because this is the first time hearing about it.
ALSO,
I found an attorney that will look at anyone's problem that they are having with empire. His name is MIKE AGRUSS
His website that you can contact him is
agrusslawfirm.com
UPDATE TO WHERE TO GO SO WE CAN ALL TALK TOGETHER AND SUE THEM.
Please go to
"EMPIRE TODAY CUSTOMER COMPLAINTS"
on Facebook.
My attorney is interested in filing a class action lawsuit against them. This company doesn't know who they ripped off. I'm a retired Veteran with a lot of time on my hands. So please go to Facebook where you can tell us what happened to you and we can all talk with each other. I told you empire that I would be doing this and you didn't listen. What ya think jodi???
January 23, 2026 · Verified
