FHIA Remodeling

Diego was super nice and friendly. His earlier appointment ran late, but he called ahead to make sure I was aware, which I really appreciated. He identified my concerns right away and was a pleasure to work with. Such a professional!

Update: Diego and Fabian.. completed the installation of the 4th door that finally had no scratches or issues. Both were polite and professional.

Where to begin…. For a large company that you are paying almost 40k for installation for windows and doors they sure do not care about customer service.

Original date of Installation was April 12,2025 and I am writing this on August 26th, the project is still incomplete due to poor quality material.

Original installation had many mistakes including installing wrong windows in wrong places, cracking window sills and trying pass off like it wasn't their fault even tho we had pictures and video recorded day of prior to installation start. Then installed big sliding glass door crooked and had had opening exposed at the bottom.

The front door was wrong and not compatible with lock we told them we had (biometric lock).

A new front door had to be ordered… in addition so did entire sliding glass door after was installed crooked and was told by general contractor “nothing is perfect, just live with it”

My entire residence was covered in dirt and dust bc they did a horrendous job sealing with plastic.

Two days later the front door handle breaks and I am locked out of my residence and forced to take day off work to deal with issue.

Fast forward over two months later, after repeatedly questioning where our replacement doors are they install correct front door and new sliding door. Again making a complete dust mess of my entire residence.

Sliding door is now an inch higher than floor bc they put too much concrete to “level”. Again told to just deal with it.. the kicker is door came all scratched. Mind you it’s a hurricane window. Luckily no issues with front door.

Less than a week ago the third sliding door arrives to be installed. I tell installation team please check to make sure its not scratched before installing. They “check” and install door and there is a deep scratch in glass… now waiting on 4th door with zero contact from any management regarding the issues. (Two emails and phone calls/texts)

Maybe by posting on Google, this company will take action and ensure my project gets completed and proper refunds are issued that are owed.

See all pictures below.

Diego, just finished replacing a window at my house. He was on time for the appointment and did an excellent job. He even cleaned the glass. Diego was very polite and friendly as all the technicians I have encountered from FHIA including the administration people. It is so nice when a company stands behind their product. Thank you so much Diego!

Joel recently came out to repair one of my windows. He was right on time and had the part the window needed. He has been here before and is always very pleasant and cheerful. It is such a pleasure to have dealings person like Joel and he really knows his business.

Absolutely amazing experience. We did both our roof and windows with FHIA. Alex was our project manager for the metal roof installation. He was wonderful to work with. Always available and answered any questions. Angel was our project manager for the window installation. Again, perfect communication and handled everything for us. Highly recommended

Everyone at this company was the best from Shaun to Carlos to Amaud and all the installers
They installed 11 windows and a slider in one day worked around our special needs dogs worked with scheduling so it could be done on my husbands day off !! I can not recommend them enough

I stand by my original review and will add, I do not recommend this company. Yes, the people are very very nice but everything else is horrible. A new window was installed on the first floor, its sash came damaged and leaks water into the house. Because no one tested it I discovered the flaw weeks later. Just called to verify appt. and speed replacement but was hung up on.

I still have a leak from the new second story window into my garage. Contractor did come and found a leak not window related. Ok, great.. But issue is he tried really hard to ignore the fact that the 1st window was broken by employees during install. The 2nd window they installed in the same opening, was installed wrong (wrong size, wrong orientation, stucco used was cheap and when it got wet went soft allowing water in, install was just wrong and allowed water inside 2nd floor room and into the garage).

The 3rd window they installed in the same opening is the wrong orientation. Honestly, I don't care about that, just mention it to prove how many times they got things wrong.

He also did a great job to avoid the fact that all the weight they put on the roof over the garage causes any previous work (roofing and stucco) to come separated. It's an undesired result but it happens. Just accept it and take responsibility. As a result, water is coming in thru one of those seperations which he found. I repaired and will keep repairing whatever comes up, at my cost, because it's my home.

He also made a bold claim that the same previous roofing/stucco work around the 2nd floor window, was done wrong. And whether that is true or not, there is no way to know 100% unless we strip all that out and look. I find that to be unprofessional

Also, don't buy their side by side windows. They are horribly designed. During a normal water test, that means hose it down from every angle, tons of water go into the inside channel on the interior part of your house. That means while someone is outside hosing your window down, you can collect cups and cups of water from the inside of your house while windows are sealed and locked. Imagine during a bad storm or hurricane. It's a flood inside your home waiting to happend. I asked if I could get regular windows instead because this simply does not. Have never heard back.

Bottom line is, DON'T BUY FROM THEM. Today is 3 months of dealing with them, mold created by all the leaking, and they still owe me a sash, replace the window sill in 2nd floor, and test all windows for leaks.. Will post pictures of roof/stucco work before and after they came to install windows and the repairs I have done.

1st one is from previous work...
Rest of pictures is result of their work

Diego was great helping fix the door not locking properly from the doors settling after install. Scheduling was quick and he arrived on time. Very kind person and got right to work. He found the issue right away and fixed it. He identified other areas that needed adjustments and is coming back to fix those. He is very knowledgeable. I am so impressed with this company and the staff, techs and overall integrity of the company. So glad I chose FHIA, I really don’t need to worry about my windows at all now, such a relief. Thanks Diego!!

Joel and Leo did an awesome job replacing my sliding glass door and my front door needed a door stop. They were polite, friendly and fast! Amazing job! Love it!

Where to begin…. For a large company that you are paying almost 40k for installation for windows and doors they sure do not care about customer service.

Original date of Installation was April 12,2025 and I am writing this on August 26th, the project is still incomplete due to poor quality material.

Original installation had many mistakes including installing wrong windows in wrong places, cracking window sills and trying pass off like it wasn't their fault even tho we had pictures and video recorded day of prior to installation start. Then installed big sliding glass door crooked and had had opening exposed at the bottom.

The front door was wrong and not compatible with lock we told them we had (biometric lock).

A new front door had to be ordered… in addition so did entire sliding glass door after was installed crooked and was told by general contractor “nothing is perfect, just live with it”

My entire residence was covered in dirt and dust bc they did a horrendous job sealing with plastic.

Two days later the front door handle breaks and I am locked out of my residence and forced to take day off work to deal with issue.

Fast forward over two months later, after repeatedly questioning where our replacement doors are they install correct front door and new sliding door. Again making a complete dust mess of my entire residence.

Sliding door is now an inch higher than floor bc they put too much concrete to “level”. Again told to just deal with it.. the kicker is door came all scratched. Mind you it’s a hurricane window. Luckily no issues with front door.

Less than a week ago the third sliding door arrives to be installed. I tell installation team please check to make sure its not scratched before installing. They “check” and install door and there is a deep scratch in glass… now waiting on 4th door with zero contact from any management regarding the issues. (Two emails and phone calls/texts)

Maybe by posting on Google, this company will take action and ensure my project gets completed and proper refunds are issued that are owed.

See all pictures below.

Joel and Diego, I’m extremely happy with the service I received today for my impact window replacement. From start to finish, the team was professional, punctual, and courteous. They arrived right on time, worked efficiently, and made sure everything was done with great attention to detail. The installation was smooth, and they left the area spotless when they were done. The new impact window looks fantastic, operates perfectly, and gives me peace of mind knowing my home is better protected. I highly recommend this company to anyone looking for quality work and excellent customer service.