FHIA Remodeling

Where to begin…. For a large company that you are paying almost 40k for installation for windows and doors they sure do not care about customer service.

Original date of Installation was April 12,2025 and I am writing this on August 26th, the project is still incomplete due to poor quality material.

Original installation had many mistakes including installing wrong windows in wrong places, cracking window sills and trying pass off like it wasn't their fault even tho we had pictures and video recorded day of prior to installation start. Then installed big sliding glass door crooked and had had opening exposed at the bottom.

The front door was wrong and not compatible with lock we told them we had (biometric lock).

A new front door had to be ordered… in addition so did entire sliding glass door after was installed crooked and was told by general contractor “nothing is perfect, just live with it”

My entire residence was covered in dirt and dust bc they did a horrendous job sealing with plastic.

Two days later the front door handle breaks and I am locked out of my residence and forced to take day off work to deal with issue.

Fast forward over two months later, after repeatedly questioning where our replacement doors are they install correct front door and new sliding door. Again making a complete dust mess of my entire residence.

Sliding door is now an inch higher than floor bc they put too much concrete to “level”. Again told to just deal with it.. the kicker is door came all scratched. Mind you it’s a hurricane window. Luckily no issues with front door.

Less than a week ago the third sliding door arrives to be installed. I tell installation team please check to make sure its not scratched before installing. They “check” and install door and there is a deep scratch in glass… now waiting on 4th door with zero contact from any management regarding the issues. (Two emails and phone calls/texts)

Maybe by posting on Google, this company will take action and ensure my project gets completed and proper refunds are issued that are owed.

See all pictures below.

Joel and Diego, I’m extremely happy with the service I received today for my impact window replacement. From start to finish, the team was professional, punctual, and courteous. They arrived right on time, worked efficiently, and made sure everything was done with great attention to detail. The installation was smooth, and they left the area spotless when they were done. The new impact window looks fantastic, operates perfectly, and gives me peace of mind knowing my home is better protected. I highly recommend this company to anyone looking for quality work and excellent customer service.

I have been having issues with my door since it was first installed. While it has been frustrating, I will say that the service techs have come out and fixed it every time. I was going to give the company four stars because I feel like this should have never happened. But I will say that Diego the service tech is amazing and fixed the issue (finally)which is why I’m giving them 5 stars. I love that FHIA has been responsive every time and it’s the reason this company deserves the 5 stars. Thank you for taking care of your customer and not ignoring my concerns. It’s refreshing to deal with a company that despite it being 5 years since I installed my doors and windows they still care about their customers.

If I could give 10 stars I would. Shaun and Alex were great from the start, extremely helpful answered all questions about my roof and walked me through the entire process. They covered all my plants and my pool, and went around with a magnet to collect all screws and hidden hazards. High quality customer service and they took their time putting everything together! I love love my new roof! They came at the exact time they said they would, NO hidden fees ! I wasn’t charged any ‘extras’, remember you get what you pay for. Top notch quality care and I am very happy with my experience. Thank you for giving me a safe, stable roof over my head with no surprises! Thank you FHIA

First, I'm not a paid reviewer. Second, as much as the quality of windows and doors were, Installation was paramount. My most sincere gratitude to Ozzie and his Team Sonny, Franco and Rene. I am over the moon with the time and attention given to the Installation work. Professionals, Respectful to the property and my family, Clear communication before, during and at the end of the project. And...and...Wow!!!, clean!! These guys set up mini-enclosed spaces to mitigate dust and debris in every room, bathroom, garage. Like little hazmat areas. See the pic. CWS windows rock...but the Installation experience was stellar. Very happy customer...

Awesome...thank you Renso, project manager for all your assistance and for Stefano's group...Miguel , Jose, Marcelo ...super🥰...very professional and organized. I must add Fabien the sales person did a wonderful and knowledgeable job with his presentation. The best in town👍..
Recommend them very highly.
Thank You🥰
ML

Well.......Diego did his best to put in the covers (to hide the nuts/screws) for our from door. The ones they sent were a bit short. Deigo was very pleasant and professional. I appreciated the fact that he called before arriving and that he came early. Keep up the good work Diego! I also appreciated the fact that FHIA followed up on this matter. The missing covers came to our attention long after the installation was completed.

Stefano team with FHIA REMODELING are top-notch installers, professional on time clean up after themselves, 100% would recommend them.

Diego just came to my house to resolve an issue on back door. He was so courteous with me on the phone and as well as in person. Took care of the issue right away. He was extremely professional as well. Thank you so much.

This company has been great. My hurricane impact doors and windows have been one of the best upgrades we’ve done to the house. Thank you

Ozzie and his team did a great job installing my door they were very professional and I absolutely love my new door 10 out of 10 definitely recommend!