Jason H
I had my AC go out on a high efficiency unit. They hired a guy he came out after 3 days and said “I can’t work on this” and left and they refused to give me back my service fee. So I told them and requested the fee back or at least not to charge me AGAIN for the next person.
They say they will check their network and get back with me in 24-48 hours. So I want over 48 hours and call them and they are still looking. Finally they get back to me and say no one in their network has anything open and I can hire my own contractor.
I hire a place, they come out in 2 hours since they understand that no AC in 100 degrees weather with a 3 month old could be dangerous… of course this place charges me a service fee as well and tells me that I need a new thermostat and that these old ones break a lot. I say ok as long as it can be covered by my warranty. $1200 and over 10 DAYS of 95+ degree weather my AC works again.
I submit the reimbursement form and they don’t respond yes or no for 2 weeks. I’m finally like, “ok I’ll call them” then they tell me that it’s an “upgrade” no just a replacement and that it didn’t need to be done so they aren’t going to reimburse me. I literally went through them and they couldn’t find someone to fix it. So I had to find someone and I went with what they said I should do.
What the hell was I supposed to do?? Not get it fixed when it was broken. I was beyond angry and upset and was trying to call them to cancel but no one would answer the phone on the customer whatever line. Luckily I calmed down but I doubt I’m going to pay for another year because it has done nothing but cost me money and wasn’t there when I needed them the most. 2 stars is pretty generous.
August 7, 2026 · Verified
hugo M
This company has been a huge disappointment. They overpromise and underdeliver.
I signed up mainly for the coverage on my home’s central AC unit. The first time I needed service was for my washer. They scheduled a technician to come out four days later. When he arrived, he looked at the washer and immediately said, “We don’t work on these washers. Nobody does. I don’t know why you bought this type.” He didn’t even try to inspect or troubleshoot it before leaving. I ended up fixing the washer myself.
The second issue was with my central AC. It stopped working on a Monday, and they scheduled a technician to come out the following Monday a full week later. I live in Arizona, where summer temperatures regularly reach 110°F. Waiting an entire week without air conditioning is unacceptable.
Based on my experience, I would not recommend this company. They have no problem collecting your monthly payment, but when you actually need them, they don’t provide the level of service they promise.
July 23, 2026 · Verified
Jessica L
I couldn’t be happier with the service I received! From start to finish, the entire team was professional, knowledgeable, and incredibly efficient. They replaced my air conditioning unit in a timely manner, kept me informed throughout the process, and made sure everything was completed to the highest standard.
The installation was seamless, they left the work area spotless, and my new system is running perfectly. It’s refreshing to work with a company that truly values quality workmanship and outstanding customer service.
I highly recommend them to anyone looking for honest, reliable, and professional HVAC service. Thank you for making the entire experience stress-free!
July 15, 2026 · Verified
Oscar H
I am filing a complaint against First American Home Warranty regarding the handling of my dryer claim. From the beginning, I have received conflicting information, poor communication, and what I believe to be an unfair claims review process.
My claim was initially denied based on First American’s technician stating that the dryer failure was caused by physical damage and customer abuse. After speaking with a manager, I was instructed to obtain an independent inspection if I disagreed with the findings. Relying on that guidance, I paid $92 out of pocket for an independent technician.
The independent technician reached a different conclusion, determining that the dryer’s front drum bearing had failed and that the dent on the top panel was not related to the issue. The dryer was determined to be repairable due to a mechanical failure rather than physical abuse.
After submitting the independent findings, I was led to believe that my claim was being reconsidered and was even told that the dryer would be replaced. However, when I later contacted First American for an update, I was informed that the claim had been denied and that the independent inspection would not change the outcome.
Throughout this process, I have repeatedly had to follow up with both the technicians and First American to obtain updates. I believe it is unfair to instruct a customer to pay for an independent inspection and then refuse to meaningfully consider the results when they contradict the original denial.
I am requesting that First American reopen and fairly review my claim, explain why the independent findings were rejected, and reimburse the $92 inspection fee that I incurred based on their instructions.
July 1, 2026 · Verified
Kate L
Our air conditioning claim has been an absolute nightmare.
The A/C was supposedly repaired in January, yet when the hot weather arrived in May, it still did not work. We opened a new claim and have now gone over a month without air conditioning during triple-digit temperatures.
The most frustrating part has been the complete lack of communication. We have repeatedly had to call and chase down updates from both First American and the contractor. Nobody contacts us proactively, nobody provides clear timelines, and every conversation seems to produce a different answer.
To make matters worse, we recently learned there are actually TWO parts needed for this repair. One of those parts was ordered by the contractor at some undisclosed date, and nobody bothered to inform us. Our assigned claims "specialist" failed to disclose this information and has been unavailable by phone when we've tried to get answers.
With temperatures exceeding 100 degrees and an 85-year-old senior citizen living in the home, waiting weeks for a repair while being given vague explanations and no repair date is unacceptable and demonstrates a complete lack of urgency for a serious health and safety issue.
A home warranty is supposed to provide peace of mind when major systems fail. Instead, I have spent weeks making phone calls, chasing updates, and waiting for a repair that should have been completed long ago.
Based on our experience, we cannot recommend First American Home Warranty.
June 15, 2026 · Verified
Mary V
I’ve been with this company for a few years and have just threw my monies away. I had an issue last year with my faucet as it hardly had any flow. They sent somebody out who I had recorded on my home camera talking to a person who wasn’t even authorized to talk to. I was having home repairs done at the time, and guy turned the water on and said yeah we can’t fix that. What happened to replacing the faucet under my contract. Trust I have it all on video and when I complained I was told their contractors are reputable basically calling me a liar when I had video proof. I as a independent female went under the sink and cleared the blockage in the line myself. Faucet works just fine now!! And I still have the benefit of the doubt and been without my AC for a week it’s under review. Bet they’ll come out with some excuse. At least the technician they sent was thorough. I’m to the point I will no longer suffer waiting in this summer heat and it’s not summer just yet, pay for the repairs out of pocket and drop this sham of a home warranty of a company.
June 12, 2026 · Verified
Nelson S
AC technician was able to locate the problem and discussed possible issues with the two units to support our residence.
March 5, 2026 · Verified
Jim S
This is in reference to my 1st clam, drier, I feel 6 wks is a little long to have waited for a replacement. The delivery folks were grate, and very polite. No issues whatsoever with them. But 6wks to get a drier from an hour away..... Hum...
March 5, 2026 · Verified
Mel D
BUYER BEWARE!
Opened a service request for our broken microwave on Dec 1st. 3 technician visits later, and they have FAILED to repair the unit. It's now March 4th. This insurance company does not deliver on its promise...they are refusing to replace the unit, and want to continue to try and repair! Meanwhile, I continue to pay $98 per month for "COVERAGE". Never again....
March 5, 2026 · Verified
Rita
Didn’t have any issues went smoothly
March 5, 2026 · Verified
