First American Home Warranty
Company Highlights
About
First American Home Warranty
We've got you covered
First American Home Warranty is a leading provider of home warranties with the experience and strength of an industry leader. We offer homebuyers and homesellers protection against costly repairs and replacement on their homes' essential systems and appliances through service provided by a large network of pre-screened and qualified contractors and technicians.
Why First American
57% of our home warranty customers filed at least one claim last year.
$185 million saved by homeowners as a result - in covered repairs and replacements.
Based on actual invoices paid by First American Home Warranty in 2024.
- Flexible payment options
- If we can't repair it, we'll replace it*
- Network of prescreened, qualified technicians
- Request service 24 hours a day, 365 days a year
- Experience and stability you can trust
*Please review the sample contract for specific coverage, terms, and limitations.
- 41 years in business
- Bonded
- Insured
Frequently Asked Questions
Does First American Home Warranty offer free project estimates?
First American Home Warranty does not offer free project estimates.
What is First American Home Warranty's warranty or guarantee policy?
First American Home Warranty offers coverage, a service call fee, limitations and exclusions, and a guarantee.
Are there any services First American Home Warranty does not offer?
First American Home Warranty does not cover pre-existing conditions, lack of maintenance, damage from pests, cosmetic defects, solar and propane systems, and structural repairs.
Does First American Home Warranty have any eco-friendly practices or accreditations?
First American Home Warranty implements energy-efficient practices within their operations and offer coverage for energy-efficient appliances.
What safety measures does First American Home Warranty have in place during projects?
First American Home Warranty has several safety measures in place during projects including pre-screened contractors, timely communication, safety and compliance, customer choice of technician, and first-class upgrades of equipment.
How does First American Home Warranty manage and dispose of construction waste?
First American Home Warranty manages and disposes of construction waste through recycling and reusing of materials, waste management plans, environmental compliance, and community engagement.
What is First American Home Warranty's preferred method of communication?
First American Home Warranty's preferred method of communication is by phone, online account, email, or social media.
What financing options does First American Home Warranty offer?
First American Home Warranty offers flexible payment options and the ability for customers to select service fees that best suit the customer's financial situation.
Promotions
First American Home Warranty
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$200 Off for Eligible New Customers
First American Home Warranty offers a $200 discount for eligible new customers on their home warranty plans.Visit the First American Home Warranty website to sign up and claim the discount.Terms and ConditionsOffer valid for new customers only. Eligibility criteria apply.Expires 12/31/25
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GET A FREE QUOTE IN SECONDS
35 Years of Experience
We have the experience, strength and stability to honor our commitment to you.
Unlimited Service Calls
Request service 24/7, 365 days a year. There is absolutely no limit to the number of claims you file.
Protection Guarantee
If your covered system or appliance cannot be repaired, we'll replace it.*
Terms and Conditions*Please read your contract for specific coverage and limitations. In some instances, Homeowner and First American may agree to payment of cash in lieu of repair or replacement. Payment will be made based on First American's negotiated rates with its suppliers, which may be less than retail.
† Does not include a $3 handling fee per payment. Does not apply to Full Payment Plans.
IMPORTANT CONSUMER INFORMATION: Please request a sample contract to review specific coverage, limitations, terms and Service Call Fee amount. Our home warranty coverage may be subject to other terms and conditions including a 30 day wait to start coverage. Pre-existing conditions are not covered and other charges may apply. First American Home Warranty makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions. First American, the eagle logo, firstam.com, and First American Home Warranty are registered trademarks or trademarks of the First American Financial Corporation and/or its affiliates.
Expires 01/01/27
Homeowner Reviews
First American Home Warranty
Reviews by Platform
- 3.9 / 5
- 2.7 / 5
- 4.5 / 5
- B
Only show reviews that mention…
712 reviews
Earnes
Both heat pumps are bad and they sent out someone to look out and he stayed 15 minutes and said nothing wrong. I hired a company to come look at and said both need replacing completely. They sent someone else out and he didn’t check much either. They are afraid they will not be able to get more jobs from First American. It also has the old R410A which is outlawed and can’t hardly get anymore.
August 26, 2025 · Verified
Rachel
I’ve honestly spent too much time on this company to leave as exhaustive of a review as this deserves. The photos of what they believe is an “acceptable repair job” should tell everything you need to know as over 3 supervisors saw these photos and let me know this is the kind of repair that they would want for their own home. This is also the “final product” of a service request opened 2 months to the day of “completed”. I have spent almost 40 hours on the phone, 5 days off work to meet with different contractors of a project that if I had just paid out of pocket with good quality contractors would have been completed in a week max. And my home looks exponentially worse than when this began. For the money I have spent on this home warranty I will
now be spending more just to complete the job so I should have saved the time, money and headache and had competent contractors complete it from the beginning.
now be spending more just to complete the job so I should have saved the time, money and headache and had competent contractors complete it from the beginning.
August 25, 2025 · Verified
Deborah D
It was very easy to submit a claim and it was assigned to a company quickly. The company that came out was knowledgeable and friendly. The repair was done quickly.
August 21, 2025 · Verified
Laurieann T
Fabulous communication..when problems arose with A/C company that was assigned to my claim.
I have been with American Home Warranty Company for over 20 years in 12 different houses. I definitely will stay with them!
I have been with American Home Warranty Company for over 20 years in 12 different houses. I definitely will stay with them!
August 21, 2025 · Verified
Elena G
Called this company about a broken washing machine that stopped working in mid cycle. The first appointment the technician that they appointed has in a week away. The washer will not unlock so my wet clothes will sit there for an entire week. First American is Not worth the money! I could have hired a technician for a fraction of what the home warranty costs. Should be able to do better…maybe have several contractors to call? Ugh! Do not recommend!
August 18, 2025 · Verified
Vanessa C
The customer service provided was exceptional, and I greatly appreciated the respectful demeanor of the staff.
August 15, 2025 · Verified
JOHN L
Fast and knowledgeable service, Andrew with Precision Appliance was the best!!!
August 15, 2025 · Verified
Wade A
You make 1 call and everything gets handled.
August 15, 2025 · Verified
Myrna P
After having endless issues with First American, I have cancelled my coverage. My stories of failure are too long to share in a review, but after many hours of trying to explain and resolve several situations to them, I became frustrated and exhausted and cancelled my policy. Poor contractors, poor service, poor communication. I got charged for service fees despite being very clear about the issue and asking them not to come if it was not covered.
When cancelling, they prorated my refund (which was fair) but then also deducted the cost of a claim I had submitted previously (not fair as I had coverage at that time). I kept trying to email and kept getting automated replies. I kept calling and getting passed around to different people who were not helpful. In the end, it's in their fine print that if you cancel, they can keep the money for the months you had your policy AND charge you back for claims you made during that time. How is that fair to the customer? It should be one or the other, they either give you a full refund and charge you for what they paid out, or they prorate your refund and pay for the service you used when you had paid coverage.
Terrible customer service and coverage. This review is being written after I have had several months to cool down. It would have been a lot worse if I wrote it right away.
Use a more fair company or save your money and just hire your own contractors. Don't waste your time and money on First American.
When cancelling, they prorated my refund (which was fair) but then also deducted the cost of a claim I had submitted previously (not fair as I had coverage at that time). I kept trying to email and kept getting automated replies. I kept calling and getting passed around to different people who were not helpful. In the end, it's in their fine print that if you cancel, they can keep the money for the months you had your policy AND charge you back for claims you made during that time. How is that fair to the customer? It should be one or the other, they either give you a full refund and charge you for what they paid out, or they prorate your refund and pay for the service you used when you had paid coverage.
Terrible customer service and coverage. This review is being written after I have had several months to cool down. It would have been a lot worse if I wrote it right away.
Use a more fair company or save your money and just hire your own contractors. Don't waste your time and money on First American.
August 13, 2025 · Verified
Josh M
Scam Company. Don't use. After a year and a half of being with them, our HVAC went out in Texas (This was in March). The initial phone call went great, the guy was super helpful, told me they would get it fixed, no cost to me. Great. Well.. I didn’t hear anything from them in a couple days so I called again and what do you know.. they didn’t know what I was talking about. Nobody in this company takes notes on your calls so prepare to explain the situation and start fresh EVERY phone call. This went on for a little bit and finally they were able to get a company out to look at my unit. The company the sent was EMS HVAC Services.. if you want to go look up their reviews lol. I requested another company and one was sent, to which they never sent anything back to AHW and ghosted me. So back to EMS they went. I told AHW I wanted to cancel my warranty and I would fix it myself.. they sent me to an American woman, Katherine Eyslee, and said she was my go to from here on out and if they can’t get it resolved then they would cancel no problem. Well I listened to what EMS said and did everything they asked to come fix my unit and still nothing was resolved. Katherine was very rude to me over the phone, basically acting like it’s not her problem so she doesn’t care. By the middle of July, 4 months of no AC in TEXAS, I got my neighbor to come look and see what the big fuss was about, he fixed it same day. I cancelled my membership and will never have another. Again, this is a company who is scammed people of their money. When something goes wrong they are so apprehensive about helping you and doing their literal job. Do not sign up with them.
August 12, 2025 · Verified
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