First Premier Home Warranty

This warranty is a scam. They are not ready to repair or replace anything. Staff are not professional. When I asked why my claim was denied about my AC the representative took it like a joke. And when I asked to cancel the policy and have the rest of the money back I was told that there was no money to be return. Worst company ever!!!!!!!!!!!!!!!

I am writing this because I want to prevent others from making the same mistake I did. Based on my experience, First Premier Home Warranty is a scam, failing to honor its commitments and provide even basic customer service.
More than a month ago, I filed a claim -no response. A few weeks later, I called about my air conditioning issue, which, living in the southern U.S., is urgent. To this day, no one has called me back.

On June 12, 2025, I called twice to follow up:

* 10:16 AM EST (Duration: 10 minutes) - Spoke with a representative named Ben (if that's his real name). He was flippant, dismissive, vague, and outright graceless. Instead of helping, he treated my concerns like an inconvenience.
* 10:52 AM EST (Duration: 12 minutes hold + conversation) - Attempted to escalate the issue, but the next representative was just as dismissive. Despite my repeated requests, he refused to connect me to a supervisor.
Instead, he kept asking pointless, repetitive questions to stall the conversation, then directed me to email a complaint
- something he hadn't mentioned earlier.

When I started recording our conversation, he became agitated, demanding I stop-despite First Premier Home Warranty recording customer calls themselves for "training purposes." He threatened to terminate the call in 10 seconds unless I stopped recording. I complied and ended the call.

This is not how a reputable company operates.

I hold the Platinum Plan, which is supposed to cover a wide range of repairs, including my pool, yet it has proven worthless. When I needed $2,000 in plumbing repairs, the company refused to reimburse most of it, approving compensation for only one item. And this information, which was nowhere to be found, was told to me yesterday for the first time, although “Ben” conducted the conversation as if it was something that I should have known, and if he resented me for not knowing.

First Premier Home Warranty needs to be held accountable. I challenge them to:

1. Find and publicly share the call recordings to prove whether their customer service is acceptable.
2. Explain why repeated requests for managerial oversight were ignored.
3. Demonstrate how their so-called warranty actually helps customers.
If you're considering a home warranty, avoid this company at all costs. Their failure to respond, assist, and take accountability speaks for itself.

I had taken out a policy with them, I called to have my AC unit checked on which was in my contract. They sent a tech to service my unit. I paid my co pay, and then received a bill from the AC company. I explained to AC company, "I am not responsible to pay this bill." This went on for months. I forwarded the bill to First Premier Home Warranty. They never paid it, I sent the AC company the money. They never even responded. This company is bogus and I would stay far,far away from them. They do not have reps in my area and they are based in New York. I read multiple complaints against them on the BBB website. This is a scam company! Do not waste your money with them. I had to block my debit card because they kept trying to charge it.

Every person who came along with First Premier was very kind, always on time, and good at what they were doing. Their choice to cooperate with the best professionals in the market, and not the most affordable ones was obviously a major plus.

So far, they have been very helpful and lovely to talk to me, though every time I called, they handled my problem with ease. I would even call it a First Premier Home Warranty A++ experience!!

I have filed several claims on-line including one for a garage door spring and was promptly given the green light by First Premier. They hired a local technician, who showed up that same day and fixed the problem. I was very skeptical about the whole thing which was as simple and quick. They deliver 100 percent super happy with those ideal for my situation.

I was at a loss when my water heater failed suddenly. First Premier Home Warranty I don't need that sort of disaster, and First Premier Home Warranty saved me, From myself, and their claims process was fast and easy to use and best of all I don't get the feeling that they’re trying to avoid covering you like some other companies out there. The full package was professional and handled everything from start to finish in fact. If you have your own home then I know you would not be able to live without this warranty!

Even with 90°+ weather and no working air conditioner which is my case. “I didn’t have to wait long at all though cause that same day a certified technician from First Premier Home Warranty was in my home. The service was high-quality as was the repair, which was added to the plan at no additional. I was confident in my selection and I am blessed that I have reasonable home warranty needs!

Having the assurance that major home systems are protected makes me feel good. Every time First Premier has traipsed their plan, I have been lucky enough not to have any disputes with the claims.

The sign-up process was smooth, and I received my reward without any issues. First Premier offers excellent coverage options, and their service is fast and efficient. I’m very satisfied and will definitely renew without hesitation!