First Premier Home Warranty

PSA!!! If I could leave this company ZERO STARS I would!!! This has been the most infuriating experience of my life! I called them to file a claim to get my hvac unit fixed and they said they would send an email with contractor info within 24-48 hours. Fast forward 3 days later, still nothing. So I call them back, find out my email, phone number AND property number in their system is entered incorrectly, so that is why I am receiving nothing, so they give me the contractors information. I call the contractor, get scheduled for diagnostics 2-3 days later. They don’t show, so I call them back and they schedule me again for next day. They show up, diagnose I have a leak, need several lbs of refrigerant and a new blower in the unit. So then we’re trying to get ahold of first premier about moving forward, because it’s becoming cold out and I have an INFANT in my home!! This company is a total SCAM. They’re super nice at first when they want your money, but once you actually need them to fulfill their end of a claim, they leave you on hold for HOURS to no avail everyday, tell you to email for faster responses, then when you do, they tell you to call the same number that they never answer. And when they do answer, they either tell you to call back tomorrow or immediately put you back on hold for 30-40 mins and hang up. This is such a piss poor company!! ZERO STARS!! DO NOT RECOMMEND!!!

This company is the absolute worst. Their sales department convinced me to sign up for 3 years and then another 6 months free for their "platinum" service plan. When I went to use the service a contractor came out and sent information to them for the repair/replacement and instead of having this done they offered me $100 to repair/replace my garbage disposal. I then had a second claim a few months later for a washer and repair contractor showed up (same as first) and said he would not work with this company, they do not pay their bills. I informed First Premier and they then again said they would be sending me a "cash in lieu of repair" form to sign instead of repairing the washer. I have been waiting 4 weeks now for them to send out the form to see what they will be offering me. I have yet to receive the cash for the first claim and it has been over 90 days since I accepted their offer. Do not use this company, they will take your money then not honor the warranty and give you the run around about it if you can even get through to them on the phone when you call, I have spent over an hour on hold to see if anyone would answer, I believe they are screening or blocking my calls and not answering anymore.

All I will say if you want to deal with a very crooked company call first premier

Personally I don't think this company can or want to change their business model. Headquarter in new York insulates them from from civil suits so they keep rolling. I'm 72 years old,
prior service US
Army, any retired Department of Veterans Affaiifrs. I've made many mistakes in my lifetime but doing business with this company is arguably the worst. Very poor, any uncaring owner Andrew staff. They would rather lie to you or simply refuse to answer your calls. Case in point I've had no other choice but to file detail complaints with our BBB, any I've also filed a complaint with our state's Attornneys General. Personally I do not expect together back the funds ive lost dealingwith this sham of a company but maybe icaaan prevent other Texans from making the mistake i made lying down with a snake. Do your homework,dive deep in to their business practice, look at the reviews and please don't make the same mistake I made, and find yourself in the same position I'm in, having to pay for my own repairs

I truly regret ever signing up with this company. What I thought would bring peace of mind ended up being a nightmare. They were quick to take my money, but when it came to providing service or standing by their promises, they completely failed.

When I decided to cancel my policy — after realizing how poor their service was — they refused to refund me, even though I’d been with them for less than a year. That alone says a lot about how they treat customers.

What’s even worse is that most contractors refuse to work with them because they don’t pay their bills. Several technicians came out to my home and later told me they would never accept another job from this company. As a customer, that leaves you stuck in the middle — paying for a warranty that’s practically useless because no one wants to do the work.

Their customer service is an absolute joke. Every call turns into a run-around. They stall, make excuses, and promise that a manager will call you back at a specific time — but the call never comes. It feels like a deliberate tactic to wear you down so you give up on getting help.

I’ve used other home warranty companies before and never experienced anything like this. 1st Premier is by far the worst I have ever dealt with — dishonest, unreliable, and predatory. They don’t care about customers; they only care about collecting money up front.

⚠️ Save yourself the stress and frustration. Stay far away from this company. I wouldn’t wish my experience on anyone. A home warranty is supposed to give you protection and peace of mind — with 1st Premier, you’ll get neither.

If you value your time, money, and sanity, look elsewhere. This company has shown time and again that they will gladly take your money and leave you stranded when you actually need help

Refused to repair or replace washer. Doesn't cover ball bearings and possibly suspension.cost to fix $1350 + . Then wants $75 to cancel contract.

I AM IN PROCESS OF SELLING MY HOME. THE BUYER HAS HIS OWN POLICY AND HAS MOVED TO MY HOME THROUGH THE ESCROW COMPANY. I AM MOVING TO AN HOA FOR SENIORS AND DO NOT NEED A HOME WARRANTY POLICY. THEY REFUSE TO REFUND THE BALANCE OF MY 3 YEAR CONTRACT. THEY WILL NOT SEND ME A CANCELLATION FOR FOR SIGNATURE. SERIOUSLY, THEY ARE THE POOREST CUSTOMER RELATIONS DEPT. I HAVE EVER DELT WITH. PLUS NOTHING THAT BREAKS IN YOU HOME SEEMS NEVER COVERED. RUN FOR THE HILLS THIS IS A BAD COMPANY.

I purchased this policy in good faith for an older home I purchased. Promises, promises. I have a claim that I presented and have not had any follow up from the customer service people. I can't reach them by phone. I was on hold for 45 minutes. Frustration is an understatement and I cannot recommend this company. I am going to try and recoup the premium I paid.

I HAD POOL EQUIPMENT COVERAGE.
THEY CLAIMED AUTOFILL VALVE TO POOL WAS NOT EQUIPMENT. THEY DENIED CLAIM?

I HAD AN AC PROBLEM.
THEY LOOKED AT PICS AND SAID I HAD RUST ON MY COILS. DAH!! HAD NOTHING TO DO WITH THE PROBLEM. THE AC IS OUTSIDE ON THE ROOD. EVERYONE HAS RUST ON THEIR COILS.
THEY DENIED CLAIM.
HAD LOCAL REPAIR COMPANY FIX FOR $75.00 JUST A MINOR ADJUSTMENT.
TERRIBLE , 2 OUT OF 2 NOT FIXED.
BETTER OFF GOING TO A LEGITIMATE REVIEWED COMPANY.

This company has great sales people, sounds like a great deal for the price over 6 years. But you pay that money up front, then they conveniently forget to send you the details of the policy. 3 months in to policy, had a claim. First repair man no-showed. Then 2nd one said no longer made parts. NOW that's when they tell you your appliances are only replaced base off depreciated value and send you the policy! So my top of the line 30-yr old Maytag (back when they made them high quality) was only worth about $240 even though it was about $2K to replace with a different high quality one! No one from company would respond to my requests to cancel my policy and give back pro-rated payment. I went to a new warranty company!