Five Star Bath Solutions

We had both a tub replacement in one bathroom, and a tub to shower conversion in another. Very professionally done by Randy and his crew. Well done guys!

My bathroom remodel by Five Star was a very pleasant experience from beginning to end. The young man who performed the work was courteous and efficient. He cleaned up at the end of each day and worked with skill and integrity. The finished product was better than I expected. It wasn't just my bathroom that was transformed, but my way of life as well. I have a relaxing, spa-like retreat that I can enjoy every day. God bless Five Star Bath Remodeling.

The experience from beginning to end was amazing! We had two showers installed, and the crew started on Monday and finished both by Thursday afternoon. The showers look beautiful, and we are very happy with the entire process."

We are thrilled to share our experience with Five Star Bath Solutions of Cincinnati, even before our bathroom renovation project has begun!

Marty, our Design and Safety Bath Consultant, was punctual and professional. He provided a comprehensive overview of the company's history, their impressive warranty, and the wide array of design and material options available. Marty meticulously explained what to expect throughout the entire renovation process, from start to finish. He also guided us through the financing options, helping us find a budget that works for us.

True to their word, Loy came out two days later to take measurements. He reviewed our requests in detail and took the time to fully understand our needs and wants.

We are so excited to begin the project and have full confidence in the team at Five Star Bath Solutions of Cincinnati!

Sales guy was really nice & down to earth, and not pushy... (Which is often the case with sales people)... We had no idea what we wanted & no experience with bathroom renos. But he was patient & had lots of physical samples we could see & touch. Not just photos. Process was pretty simple & they had LOTS of color/styles to pick from.... Price was higher than we would've liked (17k), but that's kinda the case with any bathroom renovation thru anyone.... Our completely out-dated, absolutely TINY, 1964 bathroom, which was covered in hideous pink tile, complete with pink toilet & sink, was gross from the moment we moved in 13 yrs ago, and completely unusable for the last 5 years as the shower and toilet were leaking through the floor to the basement when used (so we were literally down a full bathroom for years).... Removing the tile actually gave us a bit more space (tho it's still tiny, lol).. And it looks gorgeous, clean & modern now. Cleaning this bathroom will be a breeze compared to miles of tile & grout lines that are impossible to keep clean. But you literally just wipe this down.... We put off doing it for a decade thinking it would be a nightmare to renovate and would take weeks (as often the case with contractors), but they had it done in 4 days! With very little water shut off, which was nice, so we still had water for washing, dishes, laundry, etc . My biggest regret... Not doing it sooner...I really wish I had been enjoying this new bathroom for the last decade instead of just living with the pink nightmare we had... Spend your money wisely & thoughtfully - but don't put off until tomorrow what can be enjoyed today... Life is too short! And we spend a lot of time in our bathrooms... They are worth investing in. Wish I'd realized this sooner.

Needed to refresh an upstairs master bath shower that was showing age. Contacted Five Star Bath Solutions and had a quote within the next day. Ken was clear spoken and went over all the fine details of how the job would be completed, costs and when work would begin.

Installer named Brian arrived and was incredibly courteous of our home, went over the process again and began work. Brian kept us updated on the timing of the remodel and the shower turned out incredible. Very impressed with the care given to quality. Professional experience from start to finish, highly recommend for a shower remodel.

The Five Star sales advisor was extremely professional, knowledgeable and thorough as he explained the different types of shower installs that they offered. He very patiently listened to us as we discussed our budget and the costs associated with each option. He gave us very good advice, and we look forward to proceeding with our project.

Marty came to my home at the appointed time and was very professional, courteous, knowledgeable, and friendly! He told me the company history after he looked at and took pictures of the area I was wanting work done. Then he told me all about their products and the four options I had for my project’s cost estimate including their warranty and discounts! I was amazed at how quickly and proficiently Marty was able to design my job idea making it look gorgeous! I am very happy and impressed with Marty and Five Star!

We loved our experience with 5 Star! Jaki was our sales rep and she was super responsive and flexible. She listened to our unconventional requests to move a couple walls and create a new spot for our laundry room. She came to our house multiple times to make sure she understood our needs and connected us to the people who could make it happen. Canales was the contractor they used and we loved them! Their work was thorough and beautiful! Craig was the project manager in charge of the work being done and he kept us updated and took care of us through the ups and downs of the install process. There was a couple hiccups, as with any construction project, but they never settled. When a piece of the shower did not measure correctly, they pulled it out and ordered us brand new pieces. While this did make the project take longer than expected, I so appreciate their attention to detail and their willingness to correct an error that they found, even though it meant a lot more time and money for them. Overall we are elated with our new space, and even a year later I get giddy stepping into my beautiful bathroom.

I would never hire this company again, which I regret to say. They did my bathroom in March 2025. Complete remodel. It was so poorly done, they had to do it all over again. First time 4 days, second time 3.5 days. Marcus was the salesman that gave me an estimate. Camron and Hector were the first team to come out. They did very sloppy work. They rushed it. Ken, the project manager, even said it looked like a bad DIY project. Details and pics are below.

I called to complain, they offered me a 10% discount. And they did give me reimbursement for the 3.5 days of pto I had to use for the second round. They said anything more than 10% would void the warrenty of the work. Discount was really bad, especially for the stress. But I either had to take them to court and get my money back or lose out on money then hire a whole new company, or give them a second shot.

I went the path of least resistance. They contracted another company to do the work, Canales Construction who did a good job. If you see Camron or Hector, run for the hills. I also have video recording of Ken (project Manager) and Daniel (owner) admitting it was a poor job the first go around. Although Ken was very nice, he didn't really correct any issues the first time. I figure a project manager would manage the project and make it run smooth? What do I know. Here is a list off issues and photos to accompany them.

Labor issues:
- Lights are too low, standard is apparently 80 inches mine is 76
- lights are not centered with vanity
-vanity not aligned how I wanted, they didn't even ask they just put it in. Same with lights.
- Hooks are still in the ceiling from previous lights.
- Light switch isn't flush with the wall
- Door won't close right anymore
-door frame not flush with wall anymore
- Wall are uneven everywhere (many are curved)
- They didn't remove tile on the right of door, just covered it with a thick amount of mud (about 1 inch thicker than the rest of the wall). Very obvious
- Floor tiling isn't even, notable spaces between tiles
- Caulking is uneven in multiple areas, including shower
- I was told that there was an anti microbial spray but he said they just use bleach and that I didn't need it. I saw visible mold
- didn't remove the old flooring, was told they would and replace anything moldy or damaged underneath
- damage to baseboards near vanity
- Flooring not aligned/gaps with baseboard near toilet, near door
- the floors don't feel even when walking toward the window
- they removed the air vent that was in the bathroom and covered it completely with dry wall. No airflow and now it's freezing
- didn't remove all drywall, just mudded over old drywall so there is noticeable creases between that and new drywall
- outlet covers don't match
- tub creaks when you step in the center, sometimes it's even a loud pop noise (no cement usage)
- didn't install mirror
- didn't install towel rods
- didn't install medicine cabinet
- mudding is everywhere. On lights, windows and door. Dust covering everything, didn't clean effectively.

Professionalism:
- started late Wednesday instead of tuesday (took work off tuesday)
- Took a day longer than promised
- Felt like a rushed job. They complained to each other how much they've been working recently and that this job wasn't an easy one. They didn't want to fix the complaints I had and said they'll get back to it
- Was told the electrician didn't want to come up "this far north."
- it wasn't communicated that I had only lights that plug into the walls, causing delays
- electrician said "I don't even know what I'm doing here. They just told me to come up." Referring to what the project was and what he was suppose to do. His name was Tyrone
- was told by Ken that the guy who did the work really only does plumbing and wasn't qualified to do all the tasks he was assigned
- Ken said he wouldn't have the guy do his
- Ken said it looks like a 2k DIY amateur work
- the second group sent was told it was just a dry walling issue. Communication in this company is the worst I've ever seen!