Green House Solar and Air Inc

Bryan was very informative, the office staff kept me in the loop and the installation crew did an excellent job in a timely manner and cleaned up. If you're looking into going solar I highly recommend.

I have never in my life dealt with such immaturity, incompetence, and unprofessionalism. The customer service experience has been extremely disappointing and frustrating. I’ve been waiting nearly three weeks just to get a schedule for the uninstallation of my solar panels so I can proceed with a necessary roof repair.

When I became understandably fed up and requested to speak with a supervisor, the representative, Kristen, falsely claimed to be a manager. To make matters worse, when my husband followed up, she mocked him and laughed in his face. She refused to provide information and showed a complete lack of respect and accountability.

Kristen, who is representing this company, should not be in any customer-facing role. She lacks knowledge of the process, misrepresented her credentials, and demonstrated zero professionalism. When I asked for a refund of my deposit so I could take my business elsewhere, she responded vaguely and said that was “another process”—clearly having no idea what she was talking about.

I am deeply disturbed and disgusted by how we were treated. I had even considered referring my mother to this company for solar panel installation, but after this experience, that will never happen—not in a million years. I strongly urge others to look elsewhere.

I bought my system almost 2 years ago and it has been great till the 28th of January when it developed a problem and shut down. I called and within 2 weeks a technician arrived and fixed it but within a couple of hours it stopped again. I can't get the company to come fix it and they tell me if another company dies the repair, I will lose my warranty. it has now been over three months, I have no solar and they are doing nothing, not even explaining why they won't come out. I am so sorry I ever purchased from them.AT THIS POINT I WON'T EVEN GIVE THEM 1 STAR.

I thought I would receive better service but I waited 4 months for my solar to work and it’s still has issues. Brian is a person that doesn’t keep his word and I am paying the price so NO I don’t recommend this company to anyone who would like to go solar but I do recommend to go solar. I don’t trust this company and I’m suck with them for 25 years. The installers were very nice and professional so it’s not on them but on the management team that doesn’t keep their words. Good luck to anyone that uses them.

Fantastic visit from Bryan and Dana regarding our solar panels. Very knowledgeable and provided wonderful information. Definitely recommend working with these two if in the market for solar panels.

I wish I could rate less than 1 star.. They cost us an additional $25,000 to have their mistakes corrected. The absolutely worst company I’ve ever dealt with. Our living room ceiling just fell in because of two years of constant leaks. Two years of Terrible communication. Failure to own the problems that they have created. We Just had to hire a second company to pull off the entire system to then be able to remove the shingles so we can then replace the rotted spots in the roof, to then reinstall a new roof, the system and replace our ceiling but before we can do that we have to remove the insulation we paid them to take care of, which they didn’t because mold is growing in our leaking attic. And what are they doing about it? Blaming the products they used for the job. Ignoring us while we plead for help. Have you ever seen the results of a rotted ceiling that has fallen on a new couch. Trust me, you don’t want to. Use anyone else other than Green House Solar. They are single handily killing the reputation of the solar industry.

They cost us an additional $25,000 to have their mistakes corrected. The absolutely worst company I’ve ever dealt with. Our living room ceiling just fell in because of two years of constant leaks. Two years of Terrible communication. Failure to own the problems that they have created. We Just had to hire a second company to pull off the entire system to then be able to remove the shingles so we can then replace the rotted spots in the roof, to then reinstall a new roof, the system and replace our ceiling but before we can do that we have to remove the insulation we paid them to take care of, which they didn’t because mold is growing in our leaking attic. And what are they doing about it? Blaming the products they used for the job. Ignoring us while we plead for help. Have you ever seen the results of a rotted ceiling that has fallen on a new couch. Trust me, you don’t want to. Use anyone else other than Green House Solar. They are single handily killing the reputation of the solar industry.

The company scammed me on my monthly payment amount, they scammed me on my tax credit and scammed me on my electric savings. I have contacted the FTC and they're looking into it now. Maybe they will contact me and try to rectify this really horrible situation

I was guaranteed and promised on multiple occasions that there was no fee, charges or obligations from me for exploring the program offered by Green house solar and air to install solar on my home. They contacted me with a program being offered through Florida state, a no obligation and no out of pocket cost for me program. I expressed interest to see if my home would be approved. To know if your home is approved you have to sign the contracts with them. I did as requested, but verified every step of the way with them and Jacob Moore my sales rep that there I would not be responsible for any charges, even if I pulled out of the project. I was assured no, there is no cancellation fee. A week into the start of the program I needed to provide my homeowners insurance, I immediately reached out to let them know I as in the process of changing home owners insurance companies. I was assured that wouldn't be an issue and I again asked if I couldn't get it sorted there would be no fees. I was assured again no fees would be charged. I advised them during this conversation I did not think I could get it sorted in time. I was under the impression the project had been cancelled. Now 3 months later I have been invoiced for over $12,000 as a "cancellation fee". This is completely unacceptable and unethical by the sales staff. My sales rep is now ignoring me... I immediately reached out to the company but they informed me this is due to not cancelling the project within a 3 day window I was never advised of. There have been no surveys, products exchanged or services rendered on this project. This is completely insane and I will be taking every step possible to fight this invoice. Under no circumstances should this company be trusted.

Second Time Fixing Installation Issues, Health Concerns Rising

I’ve been dealing with Green House Solar and Air Inc. for improper solar panel installation that caused moisture buildup and damage to my home. This is the second time they are coming out to address the same issue, and I’m now concerned about potential mold and health risks. I’m hoping the company takes responsibility this time and resolves the problem thoroughly, as it has created serious concerns for my home and family. I will update this review based on how the situation is handled.