Guardian Protection

Caution: Misleading Practices by Guardian Protection

I strongly advise caution when dealing with Guardian Protection. In our experience, they engaged in highly misleading practices. I received unsolicited materials by mail claiming I had an active contract with them — including statements that the dealer had made the first payment on my behalf. These claims were entirely false.

When I called to cancel the supposed service, I was kept on the phone for an extended period with vague and evasive responses, seemingly intended to confuse and delay.

Based on my experience, I would not trust this company. Their actions are deceptive and unprofessional. Proceed with extreme caution. Cancel your payment Card and Dispute the Charge.

DO NOT TRUST THIS COMPANY - Its complete and total fraud.

If you write them to cancel your contract before auto renewal you might want to send it certified. We got screwed and did that but they never received it and now its on our credit report. System hasn't even worked in ages. What a rip off.

Very pleased with service. Having access to my system via smartphone and iPad makes this a no brainer.

Terrible customer service. Asked to take off the $10 interactive feature you can use through your cell phone to arm and disarm after just starting a contract with them a few months ago. Was told before I had the choice to keep it or to not keep it so I opted to keep it thinking my husband would like it, but he told me I should have taken it off when he got home. Called today to remove the feature and they told me I could not remove it until my initial agreement ended (in 5 years). There was no way around it to make that happen for me and they told me I was given the wrong information from them prior. I told them I would like to cancel since clearly that made me aggrivated to no end since it was such a Simple request of a paying customer and I was told it would cost me $700 to to end my contract early! Clearly I was trying to save money, so no, couldnt get out of it. So now I am stuck paying an extra $10 a month for 5 years for a feature we will never even use. Thanks Guardian for not giving a crap about your customers. It's Iike I was asking for the world from them. Cannot wait for my 5 years to be up with this lousy company. I would have given ZERO Stars.

To be honest. I feel I was tricked into getting my security alarm system.

This company has been to my house to fix things they said was not the right equipment and me having to miss work for their incompetence.

I got the system for the camera and it does not work and has been changed out multiple times. They can not provide the service they contracted that I am required to pay for.

Do not get their service. It is horrible and this has been shared on Facebook, instagram and twitter!

I have been a customer at Guardian Protection Services since 2003 (14 years) and everything was going okay. But then I upgraded with the camera (1). I spoke with them over the phone and was told this would extend my contract for 1 year, I was okay with that considering the fact that I had been with them for 14 years (I had no intentions of leaving). My monthly fee was also going to increase from $35 to $45, which was explained and okay. Once they came out and installed the camera it was not working properly. (Not picking up any humans just car lights only) so we reset it numerous times as instructed but it still did not work. We called for them to come out, they came out but the camera still never worked. So I called to have them return the camera because it does not work properly and was told, that was impossible and I owe them $350 for the camera and $195 for the repair call for a total of $545 plus the $45 monthly fee we pay for a camera that does not work. I then call to cancel the contract and was told I was under a 3 year contract (when initially I was told 1 year) and it would be over $2000 to cancel. I explained I've been a loyal customer for 14 years but that didn't really matter to them.
STEER CLEAR OF THIS COMPANY!!!

They are very courteous when helping with any concern or problem. We have been with Guardian Protection for about 20 years and the service has been great.

cost to high.
out dated equipment

Salesman came to my house, gave me a quote. I called back twice to ask questions and order service, but he never called me back. Needless to say, I can't imagine I'd trust the monitoring given the fact that they won't call back for a sale.