Hansons

Update 1/9/25 They replied to the 1/8/25 update asking for contact info. I replied to their link with no response from Hansons.

Update 1/8/2025 Had a thermal imaging done and found the entire sill is cold, causing it to sweat when coming in contact with the inside heat at the drip pan under the sill. There are no moisture issues with any other window that they installed.

Got the number off the doorwall and spoke with the manufacturer. The gentleman I was in contact with had me look for gaps under the drip pan.

For reference;
House temp/humidity is 71deg / 45%, and the crawl is 60deg / 50%. Crawlspace rim joists were insulated and visqueen down with dehumidifier at the time of Hansons telling me it was caused by our house.

DO NOT USE THIS COMPANY!
Had windows and doorwall installed by the Hansons subcontractors "Not employees like Wallside Windows," and once it got cold outside, my doorwall threshold (sill plate) started sweating inside the house from no insulation under the threshold. The threshold stands out farther than my house, and the cold is going through the threshold to the frame on the inside, meeting the heat of the house. My crawl has visqueen and rim joists insulation. Hansons put the blame on my house and not the poor installation.

They said they looked over the installation pictures, and the installer caulked the threshold, and that's good enough. I asked for the pictures of the installation, and they refused and said they're in their system and can't send them to me. Strange when you can screenshot them and forward them to me.

When the technician came out, I mentioned doing a review and giving a one star because it keeps people honest, and his comment was yeah for a small business.

They don't care about their customers after the installation, and they get paid apparently. Sucks cause I was told not to use them before I did, and I didn't listen. So here's your chance to STAY AWAY from Hansons.

See in the pics no barrier under the doorwall threshold. Shouldn't be able to see the wood, but that's the kind of job they do.

I needed new windows badly on my new home. The old ones mostly did not open or close, were drafty, and sagged heavily. Hansons was wonderful from scheduling to sales to communication and installation. They made it easy and the windows are gorgeous! It's warm and safe in my home now. I highly recommend them. (Photos are the before and after)

I have been trying to get Hanson's to properly fix my roof for the better part of six months. The initial installation came and went and our roof was left with dry rot, water damage, and completely broken boards remaining. I have since called Hanson's out to honor the lifetime warranty three additional times to inspect/repair and yet the damaged and rotted sections remain. This issue has completely halted renovations and cost a large amount of money in addition to Hanson's initial labor and material cost due to the stall. Not even a partial refund has been offered or asked for but that will soon change due to the immense amount of stress these interactions have caused. Photos attached

Beware of this company. Scam artist. They will not honor they're word even when you have proof. The sales man gave me a quote for windows and agreed to come back for me to sign and move forward. The sales rep then had personal medical issue had to take time off after trying to reach him multiple times. Finally brought in a new sales guy basically doubled my price I agreed with the first sales men. Saying I can not honor his quote after showing him in text messages from their sales rep # of windows and cost. Communication internal in this company is horrible. I called multiple times and they take forever to call you back. The reps and the customer service. Him going on leave should not be my issue. Even with proof of the quote with there sales rep who is now back and admitted gave me that price they still will not keep there word. I even said lets talk with the rep at the same time and they All they do is lie about there promotions then double there price and say half off which is BS. Talking to many people this is the Hanson way of doing business. I recommend anyone looking for Window or other services from Hansons stay far away from them. They will just lie to get you to sign something then ignore you.

UPDATE 11-1-2024

I would like to update and inform you not to use them they will lie. they said would fix the problems and made them worse and blamed me for mistake. They will sell you something and then write something different on contract as if you are suppose to be technical .

here photos

1. never cleaned up and glue busting out of the frame.
2. over spray every where
3. different main window then what was explained with me
4. after showing what direction i wanted the door to open , they brought the wrong door and said you picked it that way after showing them with a witness there .

5. botched windows
6. gaps over an inch
7. stickers and dirt all over the window
8. front window trim is botched and there excuse was well pella and anderson do it different that is why they look better
9. WRONG FROSTED WINDOW

After explain to the manager who was rude and said he doesn't care if i told them or not . he will not fix all the problems . need to pick this option or i will put a lean on your house his name was greg. When i told him i will i just the issues fixed. THATS ALL. BIG MISTAKE TO USE HANSONS. I PEFER THEY COME TAKE THERE CRAPPY BOTCHED SCUFFED AND MESSY WINDOW

For background, we had looked at other companies to redo the shower only of my son's townhome. One of the things that we disliked was that these companies had photos of their renovations and products they sell, but none had the actual product. 1-800-Hansons actually had the shower materials to choose from so we could visualize and touch the surface of it. Some people can make decisions off of photos, we cannot as it was too expensive of a decision for us to rely on photos. The rep for Hansons (Mike Kaechele) made it easy for us to make decisions and worked within the budget we had for ourselves when he visited our son's townhome and took measurements. We were pleased with the options Mike gave us. We didn't feel pressured to choose one option over another. One of the things that stood out to us was that Mike gave us a quote and stood by that quote regardless of what was uncovered upon demolition of the shower -- which as anyone who has renovated a home could mean anything! -- so that meant a lot to us as we didn't know what was hidden behind the walls of the shower either. We also enjoyed the fact that Hansons offered a lifetime warranty to return with any issues we might have had (not that we wanted any, of course).

On the day of installation, have to give some amazing props to the contractor (Josh) who was amazingly professional, respectful and courteous. Josh ensured that my son's new carpet was appropriately covered before they brought in or demolished anything. Let me tell you, I was tired after seeing how efficiently and swiftly Josh and his assistant moved! On the first day, the demolition was complete, and they had started the modifications that needed to be done before setting in the new shower. Things that we needed modified were raising the shower head and controls. On the second day, Josh started install of the new shower space. Again, Josh worked efficiently and by day's end, the shower was complete (just had to wait 24 hours for things to dry). We were so excited at the new shower that I totally forgot to take photos of the completed shower (so I will add those later). It was such a transformation. Our son now has double the space he had with the new renovations, and it looks absolutely stunning. Thank you, Hansons but specifically to Mike and that amazing young man, Josh. Josh is top notch, and I would recommend him to anyone (even the neighbors were asking). Again, apologize for not having a photo of the completed project but we were simply relishing in the beauty and transformation of the space.

Edit: Just added a photo of the completed project that Josh completed in a timely and professional manner (don't mind that nasty linoleum because that is going in due time). One additional detail that we specifically needed was a shower door that was extra tall. Again, Hansons came through for us. Cannot stress enough what a difference this update makes. My son's shower space has nearly doubled. Love the floor to ceiling shower walls as well.