Home Improvements USA

HONEST REVIEW. WOULD NOT RECOMMEND THIS COMPANY. First time using Home Improvements USA. Was connected with them through Angi's List. Their sales rep John Broich was very good on the first visit. Sane when he came out for the second visit and this is when I decided to move forward with this company. I liked their roof shingle product they offered (brand of shingle is Malarkey) and thought it was very innovative. Even though John told me they would be 6-8 weeks out from starting the roof replacement project, they actually started within about 4 weeks. This is when the problems started. I received a phone call on a Friday morning from their main office advising me they would like to come out the next Monday to start AND complete the project within the same day. Their sales rep also advised me this should only take 1 day. I thought this was a bit of short notice but considering I did not need to be home, I told them this was ok. Their office rep also told me that he was surprised that someone did not call me sooner to confirm the start date and should have done this. When the next Monday came around, I then received a call confirming the workers were on their way and should arrive in about 1 hour. I then received another call about 30-60 minutes later telling me their truck broke down and they would have to reschedule. I told them I was already not liking this back and forth but if they needed to reschedule then fine, since again, I did not need to be home. About an hour later, I received another phone call saying that they got another truck and would still make it out today. I told them to only come out if they could still get the roof done in 1 day since a couple of hours had now been lost at this point. They insisted on still coming out that day. They arrived and got to work. When their sales rep first came out, I asked about a couple of extra things I wanted to have done and their Sales rep said it would be no problem at all. When their office rep called the Friday before I asked him to confirm the requested extras were known about and on the work order. He seem to have no idea what I was talking and even said those are things that they don't normally do. This is now the 2nd time of miscommunication, first time being the scheduling issue. He said he would talk with the sale rep and the owner of the company and get this straightened out. When the work was being done, I came home at lunch to check on the progress. To my surprise the owner of the company was there watching over everything. I then asked the owner for an update on the progress. While we were talking he made no mention of the few extra things I requested. Again, I advised him what their sales rep agreed to but, this tells me that their office rep did not communicate properly with the owner about the extra requests. The owner guaranteed me that the extra requests would be included and taken care of. At the end of the day, they did finish the roof replacement but they did do any of the extra requests. I contacted back to the owner and he advised that the foreman on the job had an emergency and had to leave early. When the last worker was wrapping up for the day, he told me someone would be by within 1 hour to pickup the trailer they parked in the driveway that they collected all of the debris and garbage in so it would not be in the driveway overnight. No one came to pick it up that night. That was miscommunication #3.

Please see attached picture for full/ REMAINING REVIEW.

I can not recommend this company due to multiple times of miscommunication. The overall pricing was also seemingly good at first but not worth it after all of the troubles, miscommunications, and cleanup I had to do. But, I would recommend the shingle product itself. I'm sure there are other companies that install the Malarkey shingle product. I have attached pictures of this project. I'm giving 2 out of 5 stars which equals a D. A passing grade sure but, not a good grade.

UPDATED 08/28/24 2nd FIVE STAR Review
I’ve worked with Home Improvements on three projects now. My two past projects (installing an entry door and a new roof on the house and garage), and the current project (installing a garage side door), were all quickly and expertly done, with no mess left behind. Julie made it extremely easy to book the appointment for the work (yes, an added bonus is that you can talk to a real person at this company!), and Mike (the sales rep) presented with me an honest and accurate estimate prior to starting any of the work. The prices are fair, and this is one of the few companies I've dealt with that consistently prioritizes customer satisfaction. I highly recommend using Home Improvements.

First FIVE STAR Review:
I hired Home Improvements to install a new exterior door. I was very pleased from start to finish. Mike and the workers were all professional and polite, and went out of their way to make sure I was satisfied with the job. Even the village building inspector remarked that the new door looked great, and this was a job that was well done.

Worked with John and Julie. They were honest and transparent throughout the process. The workers were punctual and the end product (roof) looked great.

I had a great experience working with John, Julie, and the entire team at Home Improvements USA. Everything was run very professionally, which can't be said for all home improvement companies. Would recommend!

So delighted at the service received from Steve and his team! I needed a new roof because of hail damage and he patiently guided me through the process of making a new roof happen. My insurance company processed everything in a timely manner and Steve's team got it all done in one day! So satisfied with Home Improvement USA and looking forward to working with them again soon. Next up: Windows!

So delighted at the service received from Steve and his team! I needed a new roof because of hail damage and he patiently guided me through the process of making a new roof happen. My insurance company processed everything in a timely manner and Steve's team got it all done in one day! So satisfied with Home Improvement USA and looking forward to working with them again soon. Next up: Windows!

Home Improvements USA, Inc. did an excellent job with my roof installation, heated gutter cap installation and overall gutter and gutter cap maintenance. The level of professionalism, attention to detail and quality of workmanship were exceptional! I highly recommend them and will definitely use them for future projects!

The guys were on time and very professional. Took them approximately 4 hours to remove old sliding glass door and install a new one...very quick. Finished product stunning in appearance and function. I am VERY happy with impressed with this business!

2 yrs later update.
After my Turtleshell roof installation, I have found the benefits have exceeded my expectations. My cooling costs over the past 2 years have been about 30% less compared to my asphalt shingle roof that I had. Survived 2 hail storms with no dimples. Well worth the money.

I throughly appreciated working with Home Improvements for the installation of our new roof. Not only did we need a new roof, but we also needed to add venting. Our installer was able to identify the venting problem for us, and we are so thankful he did. We received a new roof, proper ventilation, a new chimney and are very pleased with the results. For quality and complete work, I would recommend Home Improvements without hesitation.