Independent Home
Company Highlights
About
Independent Home
We are here to help you experience a safe, enjoyable bathing experience by alleviating the stress and heartache associated with reduced mobility. Our walk-in tubs can get you back to living independently and comfortably while allowing you to stay in your home longer.
- 17 years in business
- Servicio en Español
- Bonded
- Insured
- Offers Financing Options
- Offers Senior Discounts
- Offers Military Discounts
View this profile on InstagramIndependent Home (@independenthome) • Instagram photos and videos
Frequently Asked Questions
Does Independent Home offer free project estimates?
Yes, Independent Home offers free project estimates.
What is Independent Home's warranty or guarantee policy?
Independent Home offers a comprehensive lifetime warranty.
Are there any services Independent Home does not offer?
Independent Home does not offer any services outside of walk-in bathtubs.
Does Independent Home have any eco-friendly practices or accreditations?
Independent Home installs marine-grade gel-coated fiberglass tubs which are durable and eco-friendly.
What safety measures does Independent Home have in place during projects?
Independent Home implements proper installation by expert local teams and trusted third-party contractors.
How does Independent Home manage and dispose of construction waste?
Independent Home manages and disposes of construction waste through waste segregation, recycling and reusing of materials, hazardous waste handling, waste management plans, and partnerships with waste management companies.
What is Independent Home's preferred method of communication?
Independent Home's preferred method of communication is phone calls, email, and online contact forms.
What financing options does Independent Home offer?
Independent Home offers low-interest loans, no-interest financing, extended payment plans, and special discounts.
Does Independent Home assist in securing financing?
Yes, Independent Homes assists in securing financing for their customers.
Promotions
Independent Home
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Lifetime Warranty
Purchase with peace of mind – we appreciate that this is an important investment in your home and quality of life and we want to ensure that you will enjoy your walk-in tub for years to come.
Lifetime warranty on key components:
- Door Seal
- Metal Frame
- Fiberglass Spa Shell
- Gel Coat Finish
- Workmanship
- Faucets
- Motors
- Pumps
- Control Panels
Terms and ConditionsContact Independent Home for more information.
Expires 01/01/27
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Refer Your Friends & Family and Receive $250 Per Install!
We appreciate you being part of the Independent Home family. If you know someone who would benefit and enjoy an Independent Home walk-in tub as much as you do, please list their contact information below. For each friend or relative you refer to us who purchases and installs an Independent Home walk-in tub, we will send you a $250 check.
Terms and ConditionsContact Independent Home for more information.
Expires 01/01/27
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$1,500 Off Walk-In Tub Installation
Schedule a consultation and receive $1,500 off your walk-in tub installation.Contact us to schedule your consultation and mention this offer.Terms and ConditionsOffer valid for new customers only. Cannot be combined with other promotions. -
Up to $2,000 Off Walk-In Tub Purchase
Get up to $2,000 off your walk-in tub purchase.Contact us to request a quote and mention this offer.Terms and ConditionsOffer valid for a limited time. Contact us for details. -
25% Off Walk-In Tubs Plus Free Air Jet Therapy System
Save 25% on your walk-in tub purchase and receive a free Air Jet Therapy System.Contact us to get your free estimate and mention this offer.Terms and ConditionsOffer valid for a limited time. Contact us for details. -
Vacation Voucher with Walk-In Tub Purchase
Receive a voucher for a travel-paid condo resort or a cruise with your walk-in tub purchase.Contact us to learn more about this offer and how to redeem it.Terms and ConditionsOffer valid for a limited time. Contact us for details. -
$250 Referral Bonus
Refer a friend or family member who purchases and installs a walk-in tub, and receive a $250 check.Provide your referral's contact information to us to participate.Terms and ConditionsReferral must result in a completed purchase and installation. Contact us for more details.
Homeowner Reviews
Independent Home
Reviews by Platform
- 4.4 / 5
- 4.4 / 5
- A+
Only show reviews that mention…
36 reviews
Guy U
Encourage everyone to read the BBB reviews. htps://www.bbb.org/us/ny/west-hempstead/profile/disability-access/independent-home-products-llc-0121-104830/complaints?page=2
August 11, 2025 · Verified
Riki O
Purchased walk in tub and the discount was amazing, the installers were very nice too. However, when they brought the tub in they found it was too large to go through the bathroom door, something the sales person should have seen? They had to cut the doorway frame, it was put back but not to what I expected. A signed installation satisfaction signed but this was before using the jetted tub. After using it 3x we noticed that the jets were not the same on the bottom as on the top, not enough power. We called and were told that they would get a new motor to help with this. The motor was shipped to us and we let them know it was here, then we waited weeks for someone to come and install it after 2 or 3 cancelled appointments. When the installer finally came he said that the new motor was the right one and the one they should have given to us when they first came to install the jetted tub. (why he didn’t say anything when they first installed it is beyond us). I don't know what they did in the bathroom but they came out and said they didn't have the right tools to install the new motor and they promised to be back the following Tuesday, perplexing that they didn’t have the right tools after they made a call somewhere, how do you come to a home without tools for any kind of installation. Following Tuesday we received a call that they are not coming and we need to reschedule once again. I do not believe they will call or send anyone back. We were so frustrated that we said we would call our lawyer as we are being taken advantage which made the scheduler not happy with and he said “go ahead and do it” obviously he knows if there is no monetary value therefore no lawsuit. This is something that happens to seniors all the time. We never heard from them again. I also believe that part of the issue is that they really undercut the price and are now regretting it add that to the fact that we are seniors being taken advantage of well let’s just say I wouldn’t recommend them to anyone. And after the sale is made and paid for, you lose all contact with customer service and you are put at the bottom. Once again – the tub itself is fine, the motor no and the customer service is abhorrent.
November 20, 2024 · Verified
serg
Independent Home have been nothing but great from beginning to end. My sales representative was very informative & helpful through the whole process. They were so patient with me and will make sure your bathroom experience is elevated when you become on of their many customers! They will even take their time to gather as much information as they can in order to find the best suitable make and model for you. Thank you Independent Home Team!
June 28, 2024 · Verified
Mike
The entire team at Independent Home did an outstanding job from the initial estimate to the final install and follow up for my Dad's new walk in tube. I interviewed 5 different walk in tub installers and below is why I selected Independent Home:
1) The estimate conducted by Clarence was thorough yet concise. He was there for 1.5 hours where others were at our house for over 5 hours and we couldn't get rid of them.
2) Pricing-they offered the most affordable option that had every feature we asked for
3) The installers came out before the install to insure they could widen the bathroom doors for my Dad's powered scooter and so he could show them exactly how he wanted the install performed
4) The install was perfect. They had 3 workers and was finished in one day and the bathroom looks like it was a complete remodel.
In summary, Cindy and Clarence and their supporting crew made the difference. Cindy quickly responded to all of my inquires and I can't recommend them enough. In fact, we have already recommended them to a friend of my Dad's who wants a walk in tub.
1) The estimate conducted by Clarence was thorough yet concise. He was there for 1.5 hours where others were at our house for over 5 hours and we couldn't get rid of them.
2) Pricing-they offered the most affordable option that had every feature we asked for
3) The installers came out before the install to insure they could widen the bathroom doors for my Dad's powered scooter and so he could show them exactly how he wanted the install performed
4) The install was perfect. They had 3 workers and was finished in one day and the bathroom looks like it was a complete remodel.
In summary, Cindy and Clarence and their supporting crew made the difference. Cindy quickly responded to all of my inquires and I can't recommend them enough. In fact, we have already recommended them to a friend of my Dad's who wants a walk in tub.
June 28, 2024 · Verified
Mia L
I can boldly say your people were excellent and the installation was marvelous. The tub makes bathing a lot easier and safer. It was an enjoyable experience.
June 28, 2024 · Verified
Curtis
I hardly ever use it, but it seems like everyone else does. I never had a problem with it, so I guess it's worth it. The price is a bit high, but the quality is good. They did a good job, and everything's working fine. I think they lost an option due to a dip, but overall, I like it.
June 25, 2024 · Verified
Ly
I really like the hydrotherapy feature of the tub, but the inconvenience of committing once inside is a downside. The design could be improved for easier entry and exit without causing a mess. It would be great if all tubs were more comfortable with softer seats. Overall, I wish tubs were more user-friendly.
June 25, 2024 · Verified
Anonymous
I loved everything about the product, but it turned out to be too big for us. I initially bought a large one for my daughter, who has since lost weight. The workmanship was disappointing, with poor attention to detail. Despite this, I still rate it highly for its overall quality.
June 25, 2024 · Verified
Sarah
I found the product to be too expensive and inconvenient due to the cold winter weather affecting its use. There's limited space around it, making it difficult to store products. The ability to take magnesium or detox baths is a plus, but overall, I wouldn't purchase it again. I'd rate it poorly due to that. There were no standout positives for me.
June 25, 2024 · Verified
Elvira
I really enjoy my walk-in tub, but we've been experiencing a problem with black metal coming out when we turn on the hot water. It takes a lot of water running and cleaning to get clean water, which is concerning. I would appreciate it if the company could come and assess the issue. I rate my experience a 4 or 5, and believe the problem might be related to a loose valve for the cold water. Overall, I hope to resolve this issue soon to continue enjoying my tub.
June 25, 2024 · Verified
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