Independent Home

Purchased walk in tub and the discount was amazing, the installers were very nice too. However, when they brought the tub in they found it was too large to go through the bathroom door, something the sales person should have seen? They had to cut the doorway frame, it was put back but not to what I expected. A signed installation satisfaction signed but this was before using the jetted tub. After using it 3x we noticed that the jets were not the same on the bottom as on the top, not enough power. We called and were told that they would get a new motor to help with this. The motor was shipped to us and we let them know it was here, then we waited weeks for someone to come and install it after 2 or 3 cancelled appointments. When the installer finally came he said that the new motor was the right one and the one they should have given to us when they first came to install the jetted tub. (why he didn’t say anything when they first installed it is beyond us). I don't know what they did in the bathroom but they came out and said they didn't have the right tools to install the new motor and they promised to be back the following Tuesday, perplexing that they didn’t have the right tools after they made a call somewhere, how do you come to a home without tools for any kind of installation. Following Tuesday we received a call that they are not coming and we need to reschedule once again. I do not believe they will call or send anyone back. We were so frustrated that we said we would call our lawyer as we are being taken advantage which made the scheduler not happy with and he said “go ahead and do it” obviously he knows if there is no monetary value therefore no lawsuit. This is something that happens to seniors all the time. We never heard from them again. I also believe that part of the issue is that they really undercut the price and are now regretting it add that to the fact that we are seniors being taken advantage of well let’s just say I wouldn’t recommend them to anyone. And after the sale is made and paid for, you lose all contact with customer service and you are put at the bottom. Once again – the tub itself is fine, the motor no and the customer service is abhorrent.

Independent Home have been nothing but great from beginning to end. My sales representative was very informative & helpful through the whole process. They were so patient with me and will make sure your bathroom experience is elevated when you become on of their many customers! They will even take their time to gather as much information as they can in order to find the best suitable make and model for you. Thank you Independent Home Team!

The entire team at Independent Home did an outstanding job from the initial estimate to the final install and follow up for my Dad's new walk in tube. I interviewed 5 different walk in tub installers and below is why I selected Independent Home:
1) The estimate conducted by Clarence was thorough yet concise. He was there for 1.5 hours where others were at our house for over 5 hours and we couldn't get rid of them.
2) Pricing-they offered the most affordable option that had every feature we asked for
3) The installers came out before the install to insure they could widen the bathroom doors for my Dad's powered scooter and so he could show them exactly how he wanted the install performed
4) The install was perfect. They had 3 workers and was finished in one day and the bathroom looks like it was a complete remodel.

In summary, Cindy and Clarence and their supporting crew made the difference. Cindy quickly responded to all of my inquires and I can't recommend them enough. In fact, we have already recommended them to a friend of my Dad's who wants a walk in tub.

I can boldly say your people were excellent and the installation was marvelous. The tub makes bathing a lot easier and safer. It was an enjoyable experience.

I loved everything about the product, but it turned out to be too big for us. I initially bought a large one for my daughter, who has since lost weight. The workmanship was disappointing, with poor attention to detail. Despite this, I still rate it highly for its overall quality.

The jets on my back Neuropathy help me, but the water tank is too small and can't be filled up. Limited space for a bigger tank. Overall, I like it with no issues. There was a mix-up with the order, but a smooth transition. Not sure why the wrong one was initially brought.

I recently had an issue with my faucet leaking and reached out to Independent Home for help. Unfortunately, it took them 2 weeks to respond to my calls and messages, which I found unacceptable. Once I finally got in touch with Sergio, he was very helpful in sending the necessary parts to fix the problem. Overall, the delay in communication was frustrating, but the service provided by Sergio was good.

I really like the hydrotherapy feature of the tub, but the inconvenience of committing once inside is a downside. The design could be improved for easier entry and exit without causing a mess. It would be great if all tubs were more comfortable with softer seats. Overall, I wish tubs were more user-friendly.

I found the product to be too expensive and inconvenient due to the cold winter weather affecting its use. There's limited space around it, making it difficult to store products. The ability to take magnesium or detox baths is a plus, but overall, I wouldn't purchase it again. I'd rate it poorly due to that. There were no standout positives for me.

The fixtures on this product are easily getting stuck and frozen, making it impossible to switch from shower to tub. This issue occurred just a week after purchase, which is disappointing.