custom C
I had a problem getting anyone to contact me after I called the main office and put in a report that the chair battery was dead. It took 3 calls to get a response.
When I finally did get a gentleman to answer my call, he was great and helped me set up an appt. (that same day) to get someone out to my house to fix my problem. The repair person was also genuinely nice and gave my chair a full inspection to be sure that was only problem. So grateful to those 2 gentlemen.
January 20, 2025 · Verified
denver E
One of my chairs was making a strange clicking so I called in a work order. They sent someone out and they said there wasn't much could be done, it was just a clicking the chair was fine. I also found out that day that after 1 year I would be charged a service charge and other things I was not aware of. I had asked the salesman directly about this when I bought the chairs and was told I would never pay a service charge. He told me that's the reason were higher than most companies, there no hidden fees later.
My Year would be up in two months and I wanted the chair repaired before that date so that I wasn't stuck with a charge after words . After speaking to the right person or persons, The technician came back and called the warranty company who is replacing the chair. I am happy with the work and service group but still upset with the salesman
January 19, 2025 · Verified
Arline
Friendly installer. Quickness of installation and he cleaned up his stuff very well.
January 19, 2025 · Verified
Joa
The stair lift was quickly and efficiently installed and it is working brilliantly.
January 19, 2025 · Verified
David A
We are very happy with our chairlift. The installation was very timely after the purchase and we really were happy using it to get boxes of Christmas decorations up and down from the basement. Then it stopped at the bottom of the stairs. We were disappointed but gladly not for long as Malique, our wonderful installer retuned via a service call and replaced the whole control unit. We felt well served and we used it today.
January 19, 2025 · Verified
custome
Julian who installed the chair was excellent. After he was done installing he explained everything to me and had me go down the chair. It’s a quality product and I’m very happy with it.
January 18, 2025 · Verified
Connie
My chair lift was supposed to have a lifetime warrenty. Everything they come out I am charged. It has been broke for over 2 weeks. Last time they came out they didn't have the parts but charged me to come our anyway. I called yesterday morning and again today no callback. When I called today I was told someone would get back to me today but no callback. I have back problems and the chair is stuck halfway up
I not only have to go up the steps but I have to go around the chair
January 18, 2025 · Verified
Tom
During the sale of my chair lift the salesman directly said to me that the battery will last at least 10 years. After the lift was installed I was reading the manual and it stated that the battery will last 2-3 years. I really like my new chair lift, but I don't appreciate being lied to.
January 17, 2025 · Verified
arbara V
This was the best thing for helping get my husband up and down the stairs. He has trouble walking. I also have ankle problems and the stair lift is making things easier for me also.
January 15, 2025 · Verified
Peggy M
The stair lift, as it ascends, starts making a loud clacking noise. There is one repairman who services this area. He called at 7:30 one night last week and since there was no ID I didn’t answer it. His boss called from a different number and I didn’t answer it as there was no ID and no voicemail. I got the repairman’s voicemail the next morning. This has been going on for months. I should never have paid in full.
January 13, 2025 · Verified
