Frederick G
the install went ok except there is an electrical problem one of the wall recepticals that was installed I also called to say I have a concern about chair lift going down stairs when you sit on seat it bows down and the movement of lift is bumpy not smooth like the one going upstairs I have not heard back from you about when service man will be here to look at it
February 24, 2025 · Verified
custome
The person I dealt with,Mark,was very helpful and informative.The stair lift was installed in a timely manor and all my questions were answered.I would recommend this company to anyone who needed this and the price was reasonable.
February 18, 2025 · Verified
customer D
They lost my down pymnt
February 16, 2025 · Verified
custome
Didn't return any calls. Had to get another company to service. Never registered the units.Only provided two remotes for two chairs instead of four as normal.
February 16, 2025 · Verified
Darlene M
Only reason I gave one star is because zero is not an option. I have owed a stair lift from leaf safety for six weeks and it only worked for three of those weeks. It broke the first time I used it and it took them a week to come out and fix it. Then it worked for three weeks and has been broken ever since. That was ten days now. They do not return my calls and when they do they say someone will contact me “tomorrow “. They never do.
February 11, 2025 · Verified
Robert H
Unable to get service for our Leaf Stairlift. Unable to use because seat will not lock in place. Have called four times and received a promise that someone would call for a date and time for service. Have heard nothing back. Very unhappy!
February 7, 2025 · Verified
Maureen H
The installers and repair people were prompt and skilled. We like the peace of mind that lifetime warranty/ repair is included . No monthly maintenance fee. I am changing rating to a 3 star. Lift has not worked properly for more than 2 consecutive stair trips. Have had to use emergency measures. First repair was prompt but didn’t last and have spent over a week trying to get repair person out. Still waiting. I think we have a lemon
January 28, 2025 · Verified
Sheei &
We thought it was going to be a great expierence. our salesman was wonderful. The install took a little longer than we thought but in the end we were happy. It was after we had used it for about a month is when we really were and are very DISSATISFIED. We have been trying for over a month now to try to get someone to come out and service the lift. Now the lift stops on the second stair from the landing upstairs and the part that was manufactured by the installer is pitching me forward a lot more than it did when I tested it. we called the salesman first, then called the local office twice in 2 weeks left messages both times and heard nothing back from anyone. Finally last thursdayJan 23rd we called the home office in Ohio and talked to someone.We still have not hard anything from anyone. So that is the reason for the one star review. Doesn't matter how good the salesman was or how good or bad he install was if you can't get service when something goes wrong.
January 26, 2025 · Verified
custome
Follow-up service non existent. Very disappointing customer service.
January 26, 2025 · Verified
Connie
My chair lift was supposed to have a lifetime warrenty. Everything they come out I am charged. It has been broke for over 2 weeks. Last time they came out they didn't have the parts but charged me to come our anyway. I called yesterday morning and again today no callback. When I called today I was told someone would get back to me today but no callback. I have back problems and the chair is stuck halfway up
I not only have to go up the steps but I have to go around the chair
January 18, 2025 · Verified
