LeafFilter Gutter Protection

If there was a ZERO STAR I would write a zero . Unfortunately.. I am the one to blame here . I contracted with LEAF FILTER one year ago . Had a three hour presentation at my house around the benefits of having a FILTER :: the salesman brought in a library of information about the FILTER :: told me he quoted me the best price he is able to and I wrote the check and had them installed . Here is where I went WRONG thinking the professional that sold me a LEAD FILTER was honest and I was dealing with a trustworthy company .. he never wrote the filter in my contract ?!?! HELLOOOOO that was the entire presentation and my sell ! Didn’t question the install or anything . Fast forward ,last week I had to get a side removed as my neighbor is getting a new roof . I used LEAF FILTER to come and remove that said to ensure my warranty stayed in tact . To my utter surprise and shock the installer told me there were NO FLITERS !!! Long story short .. after about 6 calls to the company to voice my discontent a manger calls me ( I will be respectful and not mention his name ) and basically tells me in so many words .. you should have read your contract !! SHAME ON YOU LEAF FILTER !!! And the sad part is my neighbor that’s getting the new roof just bought a system from them based on MY RECOMMENDATION since I thought I was getting a good professional company and service !!!!!! Read your contracts and don’t listen to their sales pitch !!! You should have made this right leaf FILTER !!!!!!

We actually got the ad for Leaf Filter from a mailing so we made the call and after seeing the quality of the product, we looked no further. The installation went smoothly and professionally and we are so happy to not have to climb up on ladders every spring and fall at our age to clean out our clogged gutters, that it was a very worthwhile purchase. Very satisfied customer!

They should get no Stars. Purchased LeafFilter Gutter Guards after being approached by someone while shopping at Lowes November 2023. They came to our house and said we would never need to climb a ladder again (we are in our 70s). We have several trees (which the salesman saw) and he assured us the leaves, helicopters, etc. would either blow away or wash away and would not accumulate on top of the gutter guards as they did on the ones we already had. Well, they DO NOT keep the tree debris from accumulating and still require climbing a ladder to clean. We have been totally mislead and it cost us nearly $7000. I finally called LeafFilter Customer Service because I was tired of the waterfalls coming down over our front door and back porch every time it rained. The accumulated debris on the gutters had gotten so bad and never blew away or washed away as we were told it would do. The Customer Service Rep seemed irritated with me, not friendly at all. She had someone call us who setup an inspection of the gutter guards. He came to inspect the gutter guards for proper installation and charged us $95 to clean them out, saying the "pitch" was correct. The man also said he took pictures. I don't know what he did with the photos as we have heard nothing else from them. Some gutters are still clogged in front beside garage that he undoubtedly missed and did not clean out. We are surprised that Lowes stands behind these gutter guards because their claim to never have to climb a ladder again is utterly a lie especially if you have any trees around your house. I feel like they are targeting older people also. We would like our money back because we will definitely be in need of someone to climb a ladder at least three/four times a year to clean these things!! That was the whole reason to buy these gutter guards!! We're right back where we were but $7000 poorer and counting.

Fantastic experience. David and his co-worker were courteous, professional and extremely knowledgeable of their product. My yard/patio was spotless when left my home. There was not one thing left for me to pick up.

Leaf Filter Review: Don’t Believe a Word They Say

I made an expensive mistake on October 22, 2018, spending $3,800 on Leaf Filter gutter guards. After thorough research, I chose Leaf Filter—not because it was the cheapest option, but because of the company’s bold guarantees and the glowing endorsement from the sales representative. Here’s what they promised:

Company Guarantee:
• “Filters out everything except water.”
• “Never clean your gutters again.”
• “Once our ladders go up, yours can go down forever.”
• Lifetime guarantee (transferable).
• Money-back guarantee.

Sales Representative’s Assurance:
• “Out of 1,200 sales, I’ve had only two complaints, and both were resolved by adjusting the angle of the gutter guard.”

Reality Check

Unfortunately, these promises couldn’t have been further from the truth. I still climb a ladder three times a year to clear debris off my gutters. Just last week, I removed enough to fill a 15-gallon garbage bin.

When I contacted Leaf Filter customer service, I entered a frustrating cycle of unanswered calls, multiple holds, and pointless transfers. After dozens of calls and emails, I finally reached the sales representative—who greeted me with: “Why are you calling me?” A clear sign he had no interest in helping after pocketing my $3,800.

The back-and-forth with customer service continued. After multiple failed attempts, they finally scheduled a maintenance visit—17 days later. When the technician arrived, he manually cleaned my gutters. His words were revealing: “This happens all the time. The sales team makes promises, and maintenance is left to clean up the mess.” His advice? Just keep calling whenever your gutters clog.

So, I did. But after my third call, I was told there would now be a $95 service fee for future visits.

The Final Straw

In May 2020, I reached out to the sales representative, reminding him of our kitchen table discussion with my wife. He had assured us that clogged gutters would never be an issue—and if they ever were, customer service would fix it without question, without charge.

His response? “Those aren’t clogged gutters. Those are covered gutters. The record-breaking May rains have caused abnormal fallout from your trees.”

$3,800—and now we’re arguing semantics?

Lesson Learned

Looking back, I could have paid a professional $200 per year to clean my gutters and avoided this ongoing nightmare. Instead, I’ve spent years chasing a company that refuses to honor its promises.

I intend to file complaints with the State Attorney General, the Better Business Bureau, and multiple online platforms to ensure others don’t fall victim to Leaf Guard’s empty guarantees.

NOTE: in my review, I rate Leaf Filter a "1" because 0 was not an option.

We installed LeafFilter gutter guards a few years ago and were very satisfied with the installation and crew. When it was finally time to replace our gutters, our first and only call was to LeafFilter. Ryan, Kenzie, and Kyle were efficient and knowledgeable. We appreciated their timeliness and hard work. They even noted that the original gutters were too close to the roof line and adjusted our new gutters for better drainage.

We installed LeafFilter on the premise that my Husband would not have to clear the gutters ever again as he is disabled as am, I and neither one of us can climb a ladder. It was installed a few months ago and, as I have read in other reviews, the water goes over the gutters and washes out the dirt against the house allowing water to get into our basement. We called for service and a tech came out and told us that we have to get up there and clean the corners out from time to time. Mind you we have only had them about 3 months and they are already failing???The advertising from LeafFilter is extremely deceptive, and I did read that they had a class action suit around this exact same issue. I hope that the company can come up with a solution for this issue or I am sure they will find themselves back in court. I am not willing to pay $95 to have the gutters cleared of debris as I feel this is the whole purpose. The system is designed so the company will have a continuous cashflow from the disabled and elderly clients that have been deceived. They need to correct this issue and fix it on all of the homes that they have installed this defective system on.

I've had LeafFilter installed since 2018. I've prepared a review (text is below), with 8 photos to detail the degradation I've experienced (don't know how to attach the photos).

I so wanted LeafFilter’s claims about not having to climb another ladder to tend to my gutters to be true… In the fall of 2018 we had just installed a metal roof over existing shingles. We had gutters in place and LeafFilter promised to install their screen assemblies over these gutters. Other gutter companies I was aware of which claimed to keep your gutter clear, required replacement of the entire gutter so they could fit their curved top on their gutter. I didn’t want to replace my existing gutters, so LeafFilter’s product was very appealing.

Shortly after getting LeafFilter installed, it became apparent that my two roof valleys, in conjunction with a steep roof (45 deg) and the new metal roof, were bringing too much water, too fast for the LeafFilter screens to accept. Under warranty (no charge back then), I had LeafFilter come out a couple times trying to correct this. First, they replaced the very fine mesh screen in the corners of the valleys, with coarser screen. When it was obvious that wasn’t the solution, I had them come out again. They then installed a “gusher guard” at each valley to keep the water from jumping over the entire gutter at the valleys (Figure 1). It quickly became apparent the gusher guard would hold leaves, seeds, etc. on the gutter screen. As a result, for the last several years, I’ve kept an extension ladder leaned against the house all year long, as I need to climb up to clear the valleys frequently (so much for not having to climb ladders anymore...). Moving the ladder from one valley to the other to get both cleared. In late March I was clearing Maple tree ‘twirly’ seeds. Then in late April I climbed the ladder to clear Pecan blossoms (Figures 2 & 3). Each tree drops its leaves on difference schedules in the fall and the Pin Oaks spread out their drop all winter long, requiring many more trips up the ladder.

As time went on, the LeafFilter screens began to clog with dirty looking gunk that restricted the amount of water able to penetrate the screen, especially in periods of heavy rain (Figures 4 & 5). I seem to remember the saleswoman representing LeafFilter saying that the screen used a stainless steel that DID NOT promote growth of anything that would clog the screen. In reality, less and less water actually makes it into the gutters and areas of the gutter that are more clogged just overflow, causing washouts in the ground under these spots. So today, as I write this, we have heavy rain and large areas of the gutter are overflowing, washing out dirt near the house. Hence, I have to wonder, what was the purpose of the gutters in the first place???

The next step of degradation in my LeafFilter installation began in 2024, as some of the screens started to loosen up from the cap strip that holds their outside edge (Figure 6). Then in a strong wind, one of these screens came about 90% loose and now just flops in the wind (Figure 7). Finally at this stage of degradation, debris will be able to enter the gutter (note the Maple ‘twirly’ and Pecan blossoms caught in the plastic that underlies the screen in Figure 8). (This is what I now understand the LeafFilter warranty really implies; that nothing can get into your gutter - which unfortunately, now includes much of the water.) Now, with a flopping screen section, it seemed I had a condition that their warranty would cover. I again called the LeafFilter folks, only to learn their “lifetime” warranty, now requires a $95 service fee to come out and look at my LeafFilter installation. I told their service rep that I refused to pay such a fee, since it wasn’t part of the warranty they offered at the time I purchased mine. I asked to speak to their CEO as I’d like to show them my gutters, but the people that answer the phone couldn’t make that happen.

It is blatantly obvious to me that there are major flaws in LeafFilter’s design. I pointed out what I knew about a class-action lawsuit that I received some info on. The judgement against LeafFilter didn’t seem to be a remedy to owners. Only the ability to have LeafFilter come out and clean an owner’s gutters a time or two. Nothing to actually fix their flawed concept and be a permanent solution. Anyone accepting this judgement would give up their future ability to sue LeafFilter. I didn’t respond to this non-remedy.

Anyone reading this and considering purchasing LeafFilter, consider this your heads –up on what to expect.

Leaf Filter in Memphis, TN replaced my gutters and added Leaf Filter. They completed the work on a 4,000 square foot home with a really steep roof in under four hours. Quality work. The crew was exceptionally nice and treated our property with the greatest respect. They did not damage any plants. They left the yard and walkways cleaner than they were before the crew arrived. Could not be happier with the work. Shawn, the salesman, answered every question before he left. He also gave me solutions to my issues that I had not thought of. It was a very good experience since I learned so much. The crew was on the job the next day! No waiting.

We bought these gutters 5 years ago. We were given the impression from the sales person that they would never need maintenance. The salesman gave me a brochure with "real customer reviews." One reviewer in the brochure claimed he "hasn't been on the roof since." Another said: "I'll never have to clean my gutters again." We bought these gutters because of this guarantee.

One day after a recent storm, we noticed that our gutters were dripping a good amount of water. My husband climbed up on the ladder to have a look at the gutters and found some oak tree pollen pods on top of the gutter at the back of our house. We both wondered why these were on our "never have to clean the gutters again" gutters. We called the company and they said that for $95 they would come out and have a look at our gutters. My husband asked about their so-called lifetime warranty,and he was told that the warranty only applied for clogging INSIDE of the gutter, not what was on the outside. So in reality,my husband had to get up on top of a ladder and clean their so-called "never have to clean the gutters again" gutters and it's likely he may have to do this again at some point in time.

Please stop the deceptive advertising. These gutters are NOT self-cleaning. And everyone should know that if you do get leaves or anything else on your gutters, they claim they aren't responsible for the gutters not working as their sales brochure claims they will.