My Smart House

WARNING: This company appears to have abandoned their office and vanished!
I went to their physical location and discovered that the entire office has been completely cleaned out and left in total disarray. No one is answering the phones, and all communication has been cut off. Looks like They have completely gone radio silent and run away⋯

Our experience with My Smart House has been beyond unacceptable.

They installed our solar system 8 months ago, and it is STILL not activated. The panels have been sitting on our roof doing absolutely nothing while we continue paying full electric bills every month. Eight months of delays, no clear answers, and no firm activation date.

Communication has been inconsistent and unprofessional. We’ve had to chase them for updates, and we still don’t have resolution.

To make matters worse, their installation caused a roof leak, which we only discovered when it rained. Now, instead of saving money with solar, we’re dealing with potential water damage to our home because of their workmanship.

At this point, we are filing formal complaints with the:
• California Contractors State License Board (CSLB)
• Better Business Bureau (BBB)
• California Attorney General’s Office

If this situation is not resolved immediately — including system activation and proper repair of the roof damage — we are prepared to pursue legal action for breach of contract and property damage.

Homeowners deserve transparency, accountability, and competent workmanship. Unfortunately, that has not been our experience with My Smart House.

they went out to my home to do work at 3530 Holding Street. I paid them $50,000. When it was time for an inspection they failed the owner has not called me back since then I am going to the Better Business Bureau on them.

It’s been an entire year now since I got panels from this company and I still have not seen a lower power bill. My bill stayed right about the same. So now I pay for power AND some expensive solar panels on my house. When I complained right after I got my panels, this company called and begged me to take my review down. They swore they’d make it right and help me figure out what was going on. Then I got the run around for months because they blamed everyone else. No one follows through. My husband had to go to the physical location several times just to speak with someone. This company is a SCAM. DO NOT BUY FROM THEM.

Not to mention, the guy who sold us the panels was a complete liar. He told us repeatedly that if we didn’t notice a bill decrease , that the company would pay to add more panels or whatever was needed. Complete lie.

The entire process has been very simple. My Smart house took care of everything all we had to do was give the approval. Would definitely recommend for those thinking about going solar!

Please be aware that this company is highly untrustworthy and scamming people. Just see the numerous other reviews. Their friendly salesperson comes to your home and promises lots of great things. If you hesitate on the deal, their “manager/owner” will talk to you with more incentives and promises.

Once you sign the contract and pay money, you will not get what was promised. Your numerous attempts at calling and leaving messages for information, or a simple callback will go unanswered. Good luck to you then. We have filed a lawsuit against them. We are reporting them to every public/state agency to stop them making more victims. Don’t become another victim.

I’m writing this review to warn both potential customers and larger contractors who might be considering doing business with My Smart House. My experience with them has been nothing short of a nightmare.
The owner, Carl, presents himself as someone who cares, even giving out his personal phone number. In reality, it’s nothing more than a facade — the number goes straight to voicemail every time, and he never returns calls. After multiple visits to their office (four times, to be exact), All communication gets deflected to Matthew, who claims to be a manager. Every promise Matthew made to “take care of the issue immediately” turned out to be empty words.
The system they installed at my home was not installed properly, yet I continue to be billed monthly. I made it clear that as a paying customer, my issue should be a priority. Instead of action, I received repeated delays, excuses, and false assurances.
Their so-called installation coordinator, Jessica, scheduled a service visit for a Friday between 10 a.m. and 1 p.m. No one showed up. No one called. When I finally reached out, she casually told me the contractor “went home sick” and that I’d need to reschedule — with zero proactive communication from their side. I gave them another chance and rescheduled for the following Monday. The result? Same story: no one arrived, no calls, and their phones just rang endlessly.
This is not just poor service — this is a pattern of dishonesty and neglect. It’s clear to me that this company is not structured to serve customers, but rather to sign contracts, take money, and disappear once problems arise.
If you are a homeowner, do not trust this company with something as important as your solar installation. If you are a large contractor or partner, I strongly encourage you to reconsider working with them or at least follow up with their customers directly, because their internal accountability is nonexistent.
My Smart House operates like a low-quality, disorganized, and deceptive outfit, and I wouldn’t recommend them to anyone.

I agreed to a contract with their Sales Rep, Denielle on July 23rd. I had 12 solar panels and 2 batteries installed on August 16th. I received my PTO (permission to operate) from Edison on September 4th. The installation crew did a great job and the whole process was great. Their cost was very competitive, and I would highly recommend them.

THIS COMPANY IS A SCAM. DON’T WASTE YOUR TIME AND MONEY!

I contracted with My Smart House in March to have solar installed on my home. At the time, I was told the process would take about five weeks, barring any permitting delays. It is now six months later, and I still do not have solar installed.

Throughout this time, communication from the company has been extremely poor. I have rarely been able to reach anyone by phone, and no one ever voluntarily provides any update. My Smart House has repeatedly told me that they are waiting on an EG4 battery, but since March I have been told “1–2 weeks” on an almost weekly basis. Despite my regular outreach, no progress has been made.

I’ve already paid $20,000 for this system, yet the company has not fulfilled their contractual obligation nor made a genuine effort to resolve the situation.

My main point of contact has changed multiple times and I have been told that the company "runs lean" - obviously at the expense of any kind of decent customer service. After hearing excuse after excuse, I visited their location to determine if a legitimate company even exists. An employee named Matthew Perry assured me in person that he would contact me the following Monday after getting more information on the battery delivery date, but I have never received a call back and that was 3 months ago. I’ve tried calling him numerous times and his voicemail remains full.

Initially, I chose My Smart House because they offered competitive pricing, appeared to have decent reviews, and presented themselves as a veteran-owned, locally run business. While I can understand some organizational challenges, I cannot accept being repeatedly misled, ignored, and left without the promised installation. Furthermore, delays have put my eligibility for solar credits at risk.

This has been the absolute worst customer service experience I have ever had.

Smart House Solar is a scam, a joke, nonsense! It’s been 3 months since I signed and nothing. I reached out to 7 different employees to find out when the techs will be here for the install. No one will answer their phone. I’ve left voice messages and texts numerous times. Only twice have they called back ONLY to say they’ll call back with more details on the situation. Excuse after excuse! All nonsense stories of why the techs can’t show up. This is unprofessional for a company to be run like this. DO NOT GO WITH THIS COMPANY! They will NOT follow through on their word after you sign the contract. THIS COMPNAY IS A JOKE!!!