NEWPRO Home Solutions

These are the pictures of the patio door installation the new pro contractor did in our home last February 2024.
This new pro consultant misled us about the company’s high ethical standards and the quality of products and service they sell which is why they charge you more than what you can get from other companies. We were sold by the way he described handling of this project. However, when the door arrived it was a totally different story. It was made of cheap quality materials and the installer they sent to do the job was an inexperienced dude who broke parts of the door where it didn’t fit. To cut the story short we are still struggling to get this sorted out and it’s been over a year 2025 April. I am taking time to write this review just so people are careful in choosing the right businesses so you don’t end up in a mess like we did.

Very pleased with the tub replacement job. Jay, the salesman was great and helpful. Darrell and Pete were awesome. They showed up on time, answered questions, worked in a professional manner. Took time to prep the floors and rugs. Did a great job cleaning up when they were done. And I was quite amazed at how Darrell's truck was organized and neat. Excellent job and we will definitely recommend them and use them for future projects.

Initially, I wasn’t planning on leaving a review, but I’ve come to realize that companies need to hear honest feedback—especially when things go wrong—so future clients, families, and hardworking people don’t go through the same experience.

We had a consultation for window replacements back in January. The sales pitch was top notch, and we signed on, feeling confident in our decision. Fast forward to April: no emails, no paperwork, no letters, no communication at all. Then, out of the blue, we received a text just one week before the installation date—far too short notice to make proper arrangements.

On the day of the install, a crew of two arrived and dropped off 15 windows, leaning them against our garbage bins on the side of the house. The wind even knocked some over. After the first day, they moved the remaining windows—placing them directly on top of my flowerbeds, crushing all of my seasonal bulbs.

By day two, only one worker showed up, and it ultimately took four days to complete the installation. We had to escalate the situation to upper management before the work was even finished due to serious issues: windows installed backwards, poor finishing, nails and debris everywhere. It was shocking to see this level of work—especially after paying nearly $30,000.

Upper management assured us they would “make it right” after I sent pictures of the unfinished and sloppy work. They offered a gift card for our troubles, but all I ever wanted was for the job to be done properly. While one worker did his best, even working through bad weather, the entire experience has been frustrating and disappointing.

To make matters worse, we’ve received no follow-up calls from upper management to check on us as clients, no email apology, and no gift card as promised.

Once the work is fully and properly completed, I will update this review. But as of now, we’re still left with an unfinished job and a lot of regret.

Paul and Paukie arrived promptly in the morning, and got right to work. They took great care to make sure every corner and line was perfect. Their installation is completely beautiful, as you can see.

They scammed me. They ruined my floor, walls and ceiling, things kept changing and they over charged and then ghosted me. 27000. To ruin my bathroom. Never do business with them . I am currently starting litigation to get my money back.

I am so pleased with my new shower. Very happy from start to finish. Kenny Geoffrey, project manager was extremely prompt, professional and very efficient. Great conversation throughout the day informing me about the process. Hard working employee, kept the area immaculate, very attentive to detail. Andy the plumber was extremely prompt and efficient also. Both very polite and thorough. Thank you

Newpro was professional, efficient and did a great job. From the initial consultation to the actual installation they were great. Lucas our plumber was communicative and professional. We are extremely satisfied with the job.

Such an easy ⭐️⭐️⭐️⭐️⭐️ recommendation! Starting all the way with the free consultation with Nelson - he wasn’t rushing through the meeting, he took his time looking at my existing tub/shower then sat and ran me through all of my options. He answered any questions I had, and made sure I was comfortable with everything moving forward! For the installation, Darrell was incredible. He was efficient, thorough, knowledgeable and articulate. I can’t get over how amazing my new tub/shower looks! He did an outstanding job. Alex was the plumber for the job, and was also great to work with! I’m very happy that I decided to go with NEWPRO!

3 TIMES!!!

We had a shower installed by this clown outfit. First time they didn't install the drain properly and we had a sewer smell coming back. 2nd time they came out and had to pull it all apart to repair the drain. Fast forward to the most recent problem, the shower pan actually cracked! What??? Yes the pan cracked! Had to replace the entire shower again! Let's hope this is the last time!! At least the warranty is good and I have to say the installers are very nice and apologetic for the crap product.

Paul & Paulie did a great job fixing the room thresholds. Removed problem pieces and custom fit red oak. I am very pleased with the work done. Great Father & Son Team.