Erin M
They scammed me. They ruined my floor, walls and ceiling, things kept changing and they over charged and then ghosted me. 27000. To ruin my bathroom. Never do business with them . I am currently starting litigation to get my money back.
March 22, 2025 · Verified
Lisa M
I am so pleased with my new shower. Very happy from start to finish. Kenny Geoffrey, project manager was extremely prompt, professional and very efficient. Great conversation throughout the day informing me about the process. Hard working employee, kept the area immaculate, very attentive to detail. Andy the plumber was extremely prompt and efficient also. Both very polite and thorough. Thank you
March 17, 2025 · Verified
Emmie &
Newpro was professional, efficient and did a great job. From the initial consultation to the actual installation they were great. Lucas our plumber was communicative and professional. We are extremely satisfied with the job.
March 1, 2025 · Verified
Megan R
Such an easy ⭐️⭐️⭐️⭐️⭐️ recommendation! Starting all the way with the free consultation with Nelson - he wasn’t rushing through the meeting, he took his time looking at my existing tub/shower then sat and ran me through all of my options. He answered any questions I had, and made sure I was comfortable with everything moving forward! For the installation, Darrell was incredible. He was efficient, thorough, knowledgeable and articulate. I can’t get over how amazing my new tub/shower looks! He did an outstanding job. Alex was the plumber for the job, and was also great to work with! I’m very happy that I decided to go with NEWPRO!
February 19, 2025 · Verified
Maggie L
3 TIMES!!!
We had a shower installed by this clown outfit. First time they didn't install the drain properly and we had a sewer smell coming back. 2nd time they came out and had to pull it all apart to repair the drain. Fast forward to the most recent problem, the shower pan actually cracked! What??? Yes the pan cracked! Had to replace the entire shower again! Let's hope this is the last time!! At least the warranty is good and I have to say the installers are very nice and apologetic for the crap product.
February 16, 2025 · Verified
Sean W
Paul & Paulie did a great job fixing the room thresholds. Removed problem pieces and custom fit red oak. I am very pleased with the work done. Great Father & Son Team.
February 10, 2025 · Verified
Stephen C
Overall I had an exceptional experience with Newpro demolishing an old Ozzie and Harriet tile shower.
The new acrylic shower enclosure was installed by Kelton who is a perfectionist. The project manager Josh and sales rep Connor were both very attentive as well.
The helpfulness & professionalism extended to finance manager Kristen. I can’t say enough about how delightful it was working with her and how patient she was with my application.
There are cheaper companies that go right over the tile but eventually only caulking stands between this shoddy approach and leakage. Avoid them!
January 1, 2025 · Verified
carol S
My mother had a Newpro tub to shower conversion completed this week in her condo. The whole process was a positive experience. Mark our sales rep was great to work with and kept open communication from our first meeting to completion. Ken did the install and Andy was our plumber. Both were fantastic to work with. They are true pros with what they do and represent Newpro very well. Professional, on time, cleaned up thoroughly each day, were friendly, knew how to speak to their clients, explained each step and what's to come next. We had the pleasure of having Ken for 2 days. He was never intrusive, always had a smile, very impressed with every aspect of how he did the install. Great caution was taken to not damage walls or ceilings through her condo as he moved materials in and out. She hasn't used the shower yet as she's waiting for the sealant to dry but the finished product looks fabulous and Ken gave thorough instructions upon completion (which was only 2 days). We highly recommend Newpro and this team!
December 20, 2024 · Verified
Elizabeth “
Felix, the installer, and Rick, the plumber, were both on time, professional and very efficient! Felix was on site all 3 days; Rick was only needed on Day 1. Felix got right to work at 8am after laying down tarps on the floor and didn’t stop until he was finished around 4:30pm. Except for the light film from the concrete/tile removal (understandable!), he made sure all was in shape and equipment was stored away before leaving for the day. Felix answered all questions and was extremely pleasant to work with. I am really looking forward to using my new shower as soon as the last of the sealant dries!
November 13, 2024 · Verified
John C
Thank you to the NEWPRO team for an excellent installation of our new roof (color Midnight Plum - beautiful). Everyone we worked with from the sales and installation teams were very professional, courteous, knowledgeable, and punctual. The process from pre-sale to installation was smooth and near effortless for the consumer. The installation craftsmanship, speed of demo/install, and tidiness of cleanup is truly excellent. It is clear that NEWPRO’s ownership and management cares about its employees - the employees have the resources they need and access to management when appropriate - and the employees all were genuinely happy to be with the company. The products used are top quality and backed up by amazing warranties. We were so thrilled with our roof that we just signed up to have our siding, gutters, windows and a couple doors replaced as soon as possible. Can’t wait to see the final look once these are installed.
October 12, 2024 · Verified
