NEWPRO

Had our bay window in the kitchen replaced. Paul Pauline and his son worked effectively and cleanly. We already notice a difference with the new glass blocking out a lot of the sun’s heat this summer. We are very pleased.

It has been around 3 months since Newpro stopped answering our calls. We were told our original tub had mold behind the walls causing the moldy caulking. The plan: rip everything out down to the studs, remediate any mold, repair any rotted areas and put in all new everything.
A week prior to the install date, they called to reschedule. First delay. The rescheduled date, December 2023, came and the installer did show up. However, they failed to rip out everything, leaving half the old tile wall in place. To note, there was no mold found behind the bath fitters. The new tub was fully installed and they were about to finish for the day until I saw that there was damage to the tub. So, this caused the second delay. They had to pause the project and attempt to find another tub in order to come back the following day. I guess we felt lucky that they were able to find the correct tub to come back the next day. Then, they removed the first tub and installed the second one and then, were finally able to finish the walls. Once the project was finished, I noticed that there was more caulking around the seams than even our old tub/shower had. It didn’t just go around the tub, it went up each wall corner and around the shelving on each corner. I was devastated, but hopeful that we would not have the same problem. I called the salesperson to address this concern. He guaranteed me that the caulking they use is complete with microban and the same problem would not occur. The “welding” the sales team was referring to was behind the seams and they still had to caulk along all of the seams. They had left this information out at the meeting. It looked pretty good despite that initial disappointment. However, once the caulking dried, there were several noticeable gaps. They had to send someone back, early January 2024, to redo the caulking in those areas, another 24 hours of waiting for the caulking to set. They also fixed a leaking pipe below the tub in the basement. Third delay. Then, a couple of weeks later, late January 2024, the mold spots appeared. So, we had another visit for our caulking to be redone, March 2024, and another 24 hours of waiting for the caulking to set. Fourth delay.
At this point, I was done. I had done everything in my power to prevent the mold from happening. I have cleaned the tube regularly with the products that they recommended. I didn’t allow anything to be placed around the tub, only on the shelves above. And I did not allow my family to keep soap on the shelves. I did not want to deal with this black mold issue again. Yet here we are.
We could not continue to be without a tub for 24 plus hours at a time. As much as they are willing to keep coming back in redo the caulking, I cannot live like that. After about a year, we finally got the nerve to call them back because the mold continued to form on the caulking. This was April 2025. They checked our fan, which they determined is working just fine. They evaluated our water, which also checked out. Finally, they tested a piece of caulking for mold. It was determined that it was mold. Our project was escalated to a manager. At this point, they offered to come back and rip the whole project out to get rid of the tiles that were not initially removed behind the install. We refused, we cannot keep being without a tub, especially for the whole project to be redone. At that point, we asked for a refund. They promised to fix our problem and they failed to do so. They then said they had to escalate our problem further up the chain to Earl Knipfer, Director of Operations, and told us we would get a call. We have yet to get that call. We asked of this direct contact information, telephone or email. They could not give it to us. After a couple weeks of us following up, they stopped answering our calls and messages. My husband was able to find the contact information for Earl and left a message. We have yet to get a return call. It has been about three months without any follow-up. It is now July 2025 and we have been ghosted by Newpro and we are living with mold.

Pete M. from NEWPRO just finished installing a walk in shower for me. There aren't enough superlatives to describe the beyond excellent service he provided. Personable, professional, reliable, meticulous... the list could go on. The shower is gorgeous and the guarantees are solid. For me, a big selling point for NEWPRO is everything is done in house with no outside contractors. They even have their own repair teams should you ever need one. Everyone i dealt with was super knowledgeable and helpful. Highly recommended!

I recently had New Pro install siding and windows on my house. The sales representative was always a phone call away and returned any calls immediately if I had any questions. The crews were also very skilled and did walk arounds with me frequently to see if everything was what I wanted. They were also very knowledgeable about the installation and completed the work fast. I would highly recommend this company if you want the job done right.

Tub, to shower install. Nothing ever goes as planned for us. What we thought would be a simple tub to walk in spa turned into much much more. The Newpro team took charge and made all our plumbing nightmares come out amazing. After removing the tub we found the plumbing was not to code, not safe, was leaking. This old house (on a slab) gave for some challenging work, breaking concrete, re doing the laundry to code, fixing the toilet and shower plumbing. I cant say enough about the team and the hours they put in, they kept us informed every step of the way and worked hard to get our bath back together, I want to personally that Ron, Paul, Pete, Rafael for the time, dedication and the attention to detail they put in. Bravo 👏🏼. We are extremely satisfied and will be using you for our next renovation/transformation.

These are the pictures of the patio door installation the new pro contractor did in our home last February 2024.
This new pro consultant misled us about the company’s high ethical standards and the quality of products and service they sell which is why they charge you more than what you can get from other companies. We were sold by the way he described handling of this project. However, when the door arrived it was a totally different story. It was made of cheap quality materials and the installer they sent to do the job was an inexperienced dude who broke parts of the door where it didn’t fit. To cut the story short we are still struggling to get this sorted out and it’s been over a year 2025 April. I am taking time to write this review just so people are careful in choosing the right businesses so you don’t end up in a mess like we did.

Very pleased with the tub replacement job. Jay, the salesman was great and helpful. Darrell and Pete were awesome. They showed up on time, answered questions, worked in a professional manner. Took time to prep the floors and rugs. Did a great job cleaning up when they were done. And I was quite amazed at how Darrell's truck was organized and neat. Excellent job and we will definitely recommend them and use them for future projects.

Initially, I wasn’t planning on leaving a review, but I’ve come to realize that companies need to hear honest feedback—especially when things go wrong—so future clients, families, and hardworking people don’t go through the same experience.

We had a consultation for window replacements back in January. The sales pitch was top notch, and we signed on, feeling confident in our decision. Fast forward to April: no emails, no paperwork, no letters, no communication at all. Then, out of the blue, we received a text just one week before the installation date—far too short notice to make proper arrangements.

On the day of the install, a crew of two arrived and dropped off 15 windows, leaning them against our garbage bins on the side of the house. The wind even knocked some over. After the first day, they moved the remaining windows—placing them directly on top of my flowerbeds, crushing all of my seasonal bulbs.

By day two, only one worker showed up, and it ultimately took four days to complete the installation. We had to escalate the situation to upper management before the work was even finished due to serious issues: windows installed backwards, poor finishing, nails and debris everywhere. It was shocking to see this level of work—especially after paying nearly $30,000.

Upper management assured us they would “make it right” after I sent pictures of the unfinished and sloppy work. They offered a gift card for our troubles, but all I ever wanted was for the job to be done properly. While one worker did his best, even working through bad weather, the entire experience has been frustrating and disappointing.

To make matters worse, we’ve received no follow-up calls from upper management to check on us as clients, no email apology, and no gift card as promised.

Once the work is fully and properly completed, I will update this review. But as of now, we’re still left with an unfinished job and a lot of regret.

Paul and Paukie arrived promptly in the morning, and got right to work. They took great care to make sure every corner and line was perfect. Their installation is completely beautiful, as you can see.

They scammed me. They ruined my floor, walls and ceiling, things kept changing and they over charged and then ghosted me. 27000. To ruin my bathroom. Never do business with them . I am currently starting litigation to get my money back.