One Hour Air DFW

I had a great experience with One Hour AC & Heat. The team was very professional, friendly, and knowledgeable from start to finish. They arrived on time, explained everything clearly, and made sure the job was done right. I really appreciated their honesty and excellent customer service. I would definitely recommend One Hour AC & Heat to anyone looking for reliable HVAC service. Great company and great people!

I wanted to provide an update regarding my recent service experience. Wednesday my experience with the technician was not favorable.

The following morning, I received a call from Leslie in Management. She sincerely apologized for my experience and asked for an opportunity to make things right. I appreciated her professionalism and willingness to listen to my concerns.

She arranged for Mike Bell to come to my home. Mike has serviced my system before, and the difference in the experience was remarkable. He immediately took the time to educate me on the importance of maintaining clean air filters and explained how my HVAC system operates in a way that was easy to understand.

Rather than simply telling me what needed to be done, he walked me through the process step by step, answered my questions, and ensured I understood his findings.

Mike did confirm that the system required refrigerant and also identified an additional issue that needed attention. While the diagnosis ultimately included repairs, it was his professionalism, patience, and ability to communicate clearly that restored my confidence. He turned what began as a very frustrating experience into one where I felt informed, respected, and valued as a customer.

Ultimately, I know something on the unit will likely need to be repaired. However, when someone takes the time to educate you and make sure you truly understand the issue, it goes a long way. I’m still out the money, but the experience and peace of mind were worth it.

I want to thank Leslie for taking ownership of my concerns and giving the company the opportunity to correct the situation. I also want to recognize Mike Bell for providing exceptional customer service. Employees like Mike make a significant difference in the customer experience and represent your company well.

Update:
On August 3, 2026, Eduardo Gonzalez was assigned to install the new air-conditioning coils in my unit. Eduardo and his team member arrived promptly and were professional, courteous, and thorough throughout the installation.

During the installation, there seemed to be some uncertainty regarding the correct amount of refrigerant needed for my unit after the new coils were installed. Because of the previous issues I had experienced with my system, I decided to wait before writing my review. I wanted Michael Bell to return and inspect the unit to ensure everything was operating properly.

On August 14, 2026, Michael returned, thoroughly examined the system, and confirmed that everything was working as expected. I appreciated the follow-up and the additional peace of mind.

My only remaining concern is that I never received the warranty documentation for the newly installed coils. As a result, I still do not have the manufacturer, model and serial number, warranty coverage, or other identifying information for the coils that were installed in my home. Considering this was a major replacement, I believe that documentation should have been provided to me for my records and any future warranty needs.

Overall, I appreciate Eduardo and his team for completing the installation and Michael Bell for returning to make sure the system was functioning properly. Once I receive the warranty and coil information, I will feel that the service process has been fully completed.

Uriel was amazing! Explained everything that he was going to do from the diagnosis to the eventual repair. Going without A/C in the summertime is not an option and this company and their technician took great care of myself and family. I will be using this company again as I'm now signed up to have them out for twice a year maintenance. Excellent service!

James came out to service our unit, and he did an outstanding job. He communicated everything clearly throughout the entire process, answered all of our questions, and made sure we understood what was being done. He also has a great personality and was friendly, professional, and easy to talk to. It’s hard to find customer service like this these days. I highly recommend James and would definitely use this company again!

Justin is the most incredible technician and wonderful person I have had the pleasure of doing business with. He is extremely knowledgeable and always guides us thru the AC issues and tells us what is needed in an easy way. I would recommend him any time. He handles my 89 year old father in a respective manner. Thank you

Rocky, did an excellent job and was very informative through out the diagnostic process. He also explained options for fixing the AC unit to make it most cost effective. We had an expensive repair and Luke in the project department assisted us immediately with getting the process for financing completed and in the most cost effective way. The team that showed up for the install (Ernesto, Augustin) also explained every step and went above and beyond to make sure everything was right. Great company, great service, great compassion.

Technician Joe Pierre told me my capacitor ($563) was the issue and attempted to sell me a $338 yearly service. (2 checkups per year). I opted to just have the work completed. He comes back in, and says it’s your contactor the cost is $343.00, but recommends that I have both replaced. I decided to only have the contactor done, and he charged me the same $563. Joe said he misquoted me, as the $343 was if I had the purchased the comfort package. Granted when he explained the comfort package , it included 15% off repair, so the math didn’t make sense. Typical cost for this job should be no more than $400 on the high end at best with trip charge, labor, and material. I DON’T recommend.

I contacted One Hour AC when our AC stopped cooling properly. The technicians from Team Titan from Fort Worth, Texas were courteous, professional, and kept us updated on their arrival time, which I appreciated.
Regrettably, the visit quickly felt more like a sales presentation than an attempt to diagnose and repair the immediate issue. We were told our outdoor unit and indoor unit should be replaced, along with additional zoning work and a second thermostat, for approximately $31,000.
What disappointed me most is that I did not feel there was a serious attempt to repair the existing system before recommending a complete replacement. We still paid the $99 service fee and were left believing replacement was our only option.
The next day, another HVAC company diagnosed a failed capacitor, replaced it for about $150+service fee , and our AC immediately began cooling again. That company also explained that while our system is older, it may still have a few years of life remaining.

I understand that older HVAC systems eventually need replacement, and I am not claiming that Team Titan was wrong about the age of the equipment. However, as a homeowner, I expected a genuine effort to diagnose and repair the issue before being presented with a $31,000- replacement proposal.
The contrast between the two experiences was significant. One Hour Air Conditioning & Heating focused primarily on making a big sale, while the other focused on fixing the problem first. The second company earned my trust and future business because they took the time to repair what was actually broken and educate us about our options.
I appreciate the professionalism and courtesy shown by Team Titan, but I was disappointed that the visit felt heavily focused on selling a new system rather than attempting a repair.

Mike Bell from One Hour was fantastic. He is an incredibly hard-working technician who didn't rush through the job at all. He took the time to explain exactly what was going on with my system, showed me the visual proof of what needed attention, and got everything running perfectly. Transparent, highly professional, and excellent customer service.

Michael Bell has serviced our ac In the past as well as today . We have a service agreement for twice yearly maintenance. He is very knowledgeable, polite and careful walking in and out of house . He’s very polite and personable. Good job Michael!