One Hour Air DFW
Company Highlights
About One Hour Air DFW
One Hour Air Conditioning and Heating is family owned and operated. Our company has been in business since 1988. We are open 24/7 365 days a year and charge no overtime or hourly rates. All of our employees are drug tested and background checked nationally. We have an A+ rating with the BBB and we take pride in our customer service.
- 38 years in business
- Servicio en Español
- Licensed
- Bonded
- Insured
- Accepts Emergency Requests
- Offers Financing Options
Current Promotions
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$100 Off Repairs Over $500
Receive a $100 discount on any repair services totaling over $500.Mention this offer when booking your service.Terms and ConditionsCannot be combined with other offers. -
Comfort Club Membership
Join the Comfort Club for $15.99 per month and receive annual heating and cooling inspections, 15% discount on repair services, priority scheduling, and 24/7 emergency service.Sign up through the membership page.Terms and ConditionsAdditional $8.99/month for electrical add-on. -
Heros Club Membership
Free membership for police, fire, EMT, active-duty military, and veterans, including annual heating and cooling system checkups, 15% off all parts and repairs, up to $500 towards your next replacement, priority service scheduling, and 24/7 emergency service at no extra cost.Enroll through the Heros Club page.Terms and ConditionsMust be a resident of Dallas, Plano, Frisco, or surrounding areas and provide valid identification. -
24 Months | $0 Interest | $0 Payments | $0 Down
Enjoy 24 months with zero interest, zero payments, and zero down on new HVAC system installations.Contact us to learn more about this financing offer and to schedule your installation.Terms and ConditionsWith approved credit. Call for details.
Homeowner Reviews
AI Review Snapshot
Generated by Modernize AI
One Hour Air DFW is widely praised for fast, professional HVAC service and personable, reliable technicians, with some concerns about pricing and scheduling.
Homeowners consistently praise fast response, knowledgeable technicians who explain issues, and courteous service from office and field teams. The company is seen as trustworthy overall, delivering timely installations, transparent options, and solid warranties. Isolated complaints focus on pricing and communication gaps, delays or no-shows, and one report of unsafe driving by a van. Overall, the feedback leans positive (roughly 80%), with strong workmanship and customer care, tempered by pricing transparency and scheduling consistency issues.
58 reviews
Carol M
Michael Bell has serviced our ac In the past as well as today . We have a service agreement for twice yearly maintenance. He is very knowledgeable, polite and careful walking in and out of house . He’s very polite and personable. Good job Michael!
March 4, 2026 · Verified
shane K
My Kudos to One Hour Air Conditioning & Heating. I've had Rocky Smith come out in the past and he did a fantastic job on my regular maintenance. Last Friday 2/27/26, James Laisure was the tech that came out. He did very thorough explanation of what he was going to do. After he did his inspection, he took pictures of the furnace and the concerns, again his explanations and pictures helped me understand what I needed to do for preventative maintenance, and what he needed to do to get me back in shape. Overall it was not a major event, but it was good to have a competent tech know what to do, and do it in a professional manner and the charge was not expensive. I would add, since we are on their heating and Air semi annual maintenance plan, it's easier to remember what I need to do to keep my unit in good order. My furnace and air compressor units are 5 years old.
Thanks for having well trained courteous techs. Highly recommend the Fort Worth group.
Thanks for having well trained courteous techs. Highly recommend the Fort Worth group.
March 4, 2026 · Verified
Douglas V
Revising review from 5 to 0. Do not use this company…. I had to hire Air Worth to come in after two days later and fix EVERYTHING THEY TOUCHED. Rocky was very pleasant and seemed to be a competent technician….. BUT Rocky recommended putting 6 lbs of 410A Refrigerant in to our 5 Ton unit without do a leak check that is required (if you are a ethical company) prior to filling unit with that much Freon. 24 hrs later $800 worth of Freon was gone (plus some more) because Rocky did not bother to do a leak check. Called different HVAC company AIR WORTH to troubleshoot system that Rocky from One Hour Air did not properly diagnose or repair…. AIR WORTH did a through check of system to find out where freon was going and found a HUGE leak at the outside compressor. To make matters worse, Rocky also mis-diagnosed our heat strips as being defective …. He did not know that you have to override the “staging” of heat strips to correctly assess if any of the heat strips were not working…. Rocky incorrectly diagnosed that two out of four heat strips require replacement…. When it turns out that only two heat strips are supposed to come on (at first) if you only turn on the emergency heat at thermostat…. He did not even know that emergency heat had to be put into TEST MODE to correctly check all heat strips. Rocky is a pleasant person, but epically incompetent TO BE able to correctly diagnose HVAC problems. If I could give a “0” review I would… requested a partial refund for the Freon fill that ultimately went straight into atmosphere—- which is not supposed to happen and why thy have a stare “License” to protect the environment. REGIONAL CUSTOMER SERVICE DIRECTOR Leslie Humphrey SAID NO REFUND as Rocky claimed that I declined his recommendation for a leak check…. Simply not true. If unit had been only 1 or even two pounds low then the “recommendation” would have been appropriate to suggest to customer- but he estimated it needed 6 pounds - in this situation there can be NO RECOMMENDATION at that point - it has to be a required leak check!!!! I Have filed a formal complaint with TX PUC - as this should a violation of there required “workmanship quality and professional procedures” requirements. One Hour Air is a MEGA corp company that is dangerous, incompetent, unethical, and crooked. DO NOT USE EVER!!!! You will regret it!!!!!
March 1, 2026 · Verified
T
We had One Hour install a new heat pump.
They said the job was finished, had to come back 30 minutes later to connect the thermostat. After weeks of haveing the unit we noticed little pieces of plastic blowing from our vents. After investigating, we found plastic inside the unit slowly drying out and flaking off. Another heating and air company came out and said they should have removed the plastic.
We have not had any follow up calls from them to see how the unit is doing or if we're pleased with there service. 0 calls! Will not use this company again. Not even for a service call.
My advice, don't use!
They said the job was finished, had to come back 30 minutes later to connect the thermostat. After weeks of haveing the unit we noticed little pieces of plastic blowing from our vents. After investigating, we found plastic inside the unit slowly drying out and flaking off. Another heating and air company came out and said they should have removed the plastic.
We have not had any follow up calls from them to see how the unit is doing or if we're pleased with there service. 0 calls! Will not use this company again. Not even for a service call.
My advice, don't use!
February 18, 2026 · Verified
Alex M
We had a great experience with Rocky. He took the time to educate us on our system and point out the shortcomings he found without trying to hard sell solutions. He made recommendations and explained the why and the benefit for each. Highly recommend.
January 15, 2026 · Verified
Eric M
Rocky was absolutely amazing, he walked me through everything he was checking and why he was doing it. From the time Rocky entered my home we hit it off great. Rocky is an outdoorsmans such as myself and we talked about hunting and family and everyday life, he was very personable and a pleasure to deal with. I hope that on my future services you will send him out to our home.
January 3, 2026 · Verified
Frank Z
Outstanding experience! The entire process was quick, painless, and excellent. From the first call to the installation of the new system, it was all seamless. They were prompt and professional. Definitely worth a call, if you’re needing help. Thank you, all. I’ll definitely be using your company again, if I need help again.
December 30, 2025 · Verified
Jesse M
Just wanted to say Thank You Justin for your service and quality work you did on my home. I called on a Sunday and you were there in no time and when you had to come back the next day you came early before we went out of town for the holiday. We really appreciate you for doing that. I hope other customers ask for you because of the great job you did on mine.
November 28, 2025 · Verified
Karen E
Rocky was fantastic. He’s so kind and personable. He knows my neighborhood and understands what my concerns are and provides fantastic service. It can sometimes be scary to have a man in the home alone, but Rocky comes across as an old friend. He’s so clear and respectful. Hands down would love to have Rocky again
November 20, 2025 · Verified
Kerby J
Terry was great. He arrived on time, did a full assessment of my furnace like I requested, and didn’t try to sell me something I didn’t actually NEED. He even took the time to talk to me about the most basic repair options through the most elaborate and had a quote for each. He also had no issues with me running my options by my Dad on the phone. All within about an hour.
I have a 26 year old furnace and had already expected the outcome of full replacement. I believe the price they gave me was fair compared to the rest of the market.
I have a 26 year old furnace and had already expected the outcome of full replacement. I believe the price they gave me was fair compared to the rest of the market.
November 12, 2025 · Verified