Platinum Plumbing, Heating & Air Conditioning

Will Morrison was sent out to my house for a second opinion on a quote I received from another company to replace two parts on my A/C. He was very knowledgeable, courteous, and explained everything to me very clearly. His quote was not only far less than the other company, but I did not need both parts replaced. I was VERY satisfied with his work and joined their discount program for future work. I give Will and Platinum 5 stars!

Ethan and his assistant did an amazing job installing my new high efficiency power vent natural gas water heater. They came out and gave me a free quote. Took an additional 10% off when I signed up to have my HVAC serviced by them too. The job only took half a day, and they left the place spotless. Couldn't recommend a better plumbing crew.

Before it gets extremely hot this summer we contacted Platinum Air Conditioning to check out our unit. They sent technician Will M. Who we found to be very knowledgeable in his line of work. First we found out the unit is 12 years old which we didn’t realize and second after careful review of the unit by Will. We agreed to have him install two parts that will keep the unit from a possible breakdown in the future. We can feel good now this Summer running our unit without worry of anything happening to it. Thank you Platinum for sending Will who understands your needs and concern.

Platinum was quick and easy to setup an appointment. We didn’t have to wait weeks.
Will, our technician, was GREAT. He was personable and professional. He quickly assessed our heater and ac systems. He provided some good suggestions on recommended actions to keep our system in good shape.
The reasons for only a 3 star rating are two reasons
First is the constant spamming. Do not use this company unless you want a new daily email buddy. We tend to pick contractors that respect our privacy.
The second issue was their pricing. While Will was fantastic, it seems even he was hard pressed to justify a $700 charge for 60-90 minute service visit. There was a $200 charge to replace the capacitor (again). Second time this has needed replacement. When questioned on the cost, the response was, it was very involved. This seems to indicate that if it was an hour of “easy” work it would be less. An hourly rate seems pretty straightforward. While here, I asked for a quote for some additional work, consisting of 2 feet of copper pipe, 4 fittings, and an expansion chamber. Total material cost well under $100. Estimated labor, 1 hour. The quote was, again, $700. This seems to be the “standard rate” for a service call. When I mentioned the cost seemed high based on the cost to purchase the materials, I was told I could get a $50 discount.
I will definitely shop around for future service

Platinum Plumbing & Heating has been our go-to company for years, and they continue to impress us! We've relied on them for everything from HVAC replacements and yearly maintenance to plumbing repairs and, most recently, a water softener installation. Every technician we've worked with has been knowledgeable, professional, and a pleasure to have in our home. Plus, the administrative team is always so friendly and helpful whenever we call. We've recommended them to friends and family, and they never disappoint. If you're looking for reliable, top-notch service, Platinum Plumbing & Heating is the way to go!

Platinum plumbers have been our go to company for yrars. They have handled big septic problems to clogs. Always a fast response and fair prices for excellent work. Mike is always pleasant to deal with. In a world of not knowing what you might get it is good to know they are constantly quality plumbers.

Steve & Fawler arrived right on time, explained the process and did a great installation. Site was neat and clean and cleanup was thorough. We look forward to enjoying our new soft water. Thanks to Platinum Plumbing for another great job!

David G. Was here this morning to provide my bi-annual HVAC service. Something I strongly believe in and schedule twice a year to maintain my unit so it’s in good working order. David was very friendly, informative, and efficient. He advised me of my outdoor compressor unit being clogged with leaves and explained how over time this can damage the compressor leading to costly repairs. I wasn’t aware of that and appreciated his advice. He cleaned the outside compressor so that would not happen. Thank you David for your excellent service!
PlatinumPlumbing installed my new system several years ago. They did an excellent, professional job. I contract with them to do an A/C and heating system tuneup for the Summer and Winter season. It’s important to me that my equipment stays in good working order. They are always thorough and I trust them to maintain my HVAC system.

I had a great experience with Platinum Plumbing and Heating. David came today for my furnace maintenance and did a thorough, clean job. He also spotted a leak in my water heater that I hadn’t noticed, which could have turned into a bigger issue. The company is easy to work with, reliable, and truly professional. I’m super happy with their service and highly recommend them!

David G. Was awesome diagnosing our system when the gas heater stopped working on a weekend. He quickly found the issues and provided a temporary solution to get the heat back on until the new part arrived. Explained everything in a way that made it easy to understand. 100% appreciate the time he spent getting us on a service contract to help with routine maintenance and adding savings. Thanks David!!!