Platinum Plumbing, Heating & Air Conditioning

A couple of weeks ago my HVAC unit just wasn't firing so I had sporadic to no heat at all. David and Luke arrived and spent some time investigating and found the problem and solved it. I asked a lot of questions and they were very informative, helpful and professional! I also really appreciated the effort to get the needed part ordered and installed ASAP. Now I am happy and warm and toasty at home, Thanks David and Luke!

Thank you Andy, Elizabeth, and David G (technician) who was absolutely fantastic!!! He explained both the issue and the fix!! With a great smile, pleasant demeanor, and didn’t leave until he knew that everything was resolved. He even helped me to move my air hockey table 😊 If you’re looking for a new HVAC service provider, use PLATINUM!

Platinum did a great job on the tune-up for our air conditioning/heating system. The technicians, David and Luke, were professional and communicated well regarding any issues they found. They answered all of my questions and were even able to fix a small issue with our system on the same day they came out for the tune-up! The work they did was great! I also appreciated how they showed me pictures of their work so I wasn’t pulled away from having to care for my child. I highly recommend Platinum Plumbing and Heating Inc!

Ethan and his assistant delivered exceptional service during the installation of new piping for our HWH connections, addressing wear and tear, as well as replacing valves and a faucet on a pedestal sink. Nick, his assistant, was instrumental in ensuring the sink was reinstalled to the wall and caulked properly. They went above and beyond by touching up the paint with some leftover we had on hand. Throughout the process, both individuals maintained a high level of professionalism, providing clear communication at every step. Additionally, they offered detailed quotes for future projects we are considering.

The company's responsiveness was equally impressive, promptly returning our calls and making scheduling seamless. They honored their commitments by arriving as scheduled. We will certainly be returning customers. Excellent work all around.

As a Realtor, referring top notch service contractors to my clients is my priority. Mike Y is the incredible technician assigned to help with the slow draining issues we were experiencing. He arrived on time, was courteous, polite, and extremely helpful! He listened intently to my concerns and asked the right questions to get right to diagnosing the issues. He went above and beyond addressing all the issues by explaining first what needed to be done for the repairs and exactly what it would cost! No hidden surprises - all expertly repaired! I hope all the technicians are like Mike Y, and I highly recommend him and Plat Plumbing! I will be calling them for my needs and for client needs. Thank you!! Thank you!

First, the initial phone call was answered with the caring and professionalism that I wish was commonplace, but all too often is missing. I immediately knew I was in good hands. David G texted when he was on his way and from the moment he entered the house, his professionalism and caring was displayed. I had a clogged condensate pipe that caused moderate flooding in basement. Clearing the clog was easy, and he presented me with some fixes that would shut down the system if a clog happened in the future (These should have been done with the original installation but were not). I highly recommend Platinum and especially David G.

David C. came to my new home to service an A.C. unit. From the moment he arrived he was very thorough and efficient. He took care to fully explain the issues with the unit and the way he would fix it, and clearly defined what issues would need to be resolved going forward. I greatly appreciated his politeness, care in my home, and work on the unit. We look forward to using Platinum in the future in large measure because of David's professionalism.

Recently had to replace a failed sump pump. Steve the technician did an excellent job. Not only replaced the pump but also replaced all of the PVC discharge plumbing and check valve. The quality of the work was far superior to the original installation. Job was completed promptly and at a reasonable cost.

This was our second time using Platinum. We had yet another mystery leak in our new home. The first was a year ago and they successfully found and fixed said leak. This time they sent out a man named Mike who promptly arrived on time and was courteous and helpful. After careful investigation he found the new leak and was also able to have it all fixed up. I highly recommend this company. Scheduling was a breeze and the technicians are thorough, kind and highly skilled.

First time customer. Leaking tank and cracked leaking shut off valve. We were provided excellent customer service from start to end, plus reasonable pricing. Our tech Mike Y was personable, professional, punctual, knowledgeable, and respectful of property. He went over and beyond to help me look up parts online for an unrelated faucet issue I asked about. He's a great representation for his co. I hope all techs at this co are like Mike. Thanks Mike!! I recommended this plumbing co to my friends and family. This is my new plumbing co.