Tim V
From start to finish I was very happy with professionals that listened and explained in detail the process. My windows were installed and everything was cleaned to include vacuuming the area. Great follow up explaining the inspection process and permits. All were very friendly, knowledgeable and detailed.
Thank you
May 8, 2025 · Verified
everly E
These windows are beautiful, but terribly overpriced. What started as a great experience has turned out to not be so great! We have been waiting for months for them to finish the project that they started. We've had window pieces in our garage just waiting for them to come back and complete the project. We have tried getting in contact with them and it seems like they're blowing us off. At this point I don't think I would recommend the company to anyone. I realize that companies can be stressed out with all the storms that have happened recently, but they should at least give us an idea of when they're coming back and get something on the books to complete.
May 7, 2025 · Verified
Jim F
One of the best experiences I have had, from initial sale to installation. Great product, great company, great people. And we're so happy with the new windows. No regrets
May 1, 2025 · Verified
Lydia C
I do not recommend this company. Empty promises! Once they were paid, they did not want to fix the damage done to the stucco of our home surrounding our sliders, as promised.
At first, everything was great. The salesman was kind and informative, not pushy. The product is great. Even the installation of sliders was great because we were told the damage done to the stucco during installation would be repaired and match original stucco to the best they could.
I was also told they would make our exterior wall flush, and not have an open shelving behind the sliders. This did not happen.
It took three different companies Renewal by Anderson subcontracted coming out and saying they were not told the depth of the work and could not do it.
Finally, the last person came and did the concrete (not stucco)! Was told they cannot do stucco unless they were paid more.
I was also told they would install the remaining panels. That never happened. Still sitting in the corner as pictured.
Our sliders were installed in October. It is now April. We have been waiting this entire time for someone to finish the job and to come inspect our sliders!! Constant run around. We finally took the plastic off ourselves because we were tired of waiting.
April 15, 2025 · Verified
katy J
From the ordering process through the installation and inspection my experience was wonderful. The salesman knew his product inside out. He helped me design exactly the French doors I have dreamed of for a long time. Although, once the door was ordered the special order took several weeks to build and ship of which I had been made aware. What I didn't know was ,unlike the majority of companies today , Andersen believes in customer service . I was called twice during the long wait and given an update as to expected installation date and a third call to verify the date and time frame.
Installation was flawless and meticulous down to wiping away any smudges or fingerprints left behind. A another person then came by to inspect the installation and verify that all was done correctly and to answer any questions .
I am so impressed. Thank you.
March 14, 2025 · Verified
Missy L
High quality products, good people, great service
Update 3 weeks later: Dropping review to 3 stars. Following a great install, we are still waiting for a final inspection or word that we even need a final city inspection. Our punch list of a broken lock, torn screen & missing caulk is on hold as items needed won’t even be shipped until 2 months after install. Great product, disappointing post-install service & communication.
March 7, 2025 · Verified
Katy D
What a pleasant experience from start to finish. Dennis was the best and the installers were polite, and cleaned up after the job. We had to have a pocket opening converted to stationary and the work was phenomenal. You would never know it was any different.
They are not the cheapest in town, but you definitely get what you pay for!
February 11, 2025 · Verified
Steven N
I had an excellent experience with Answers on Windows from start to finish! Their team was professional, knowledgeable, and incredibly detail-oriented. They took precise measurements, crafted high-quality windows, and installed them flawlessly. The entire process was smooth, efficient, and completed on time. The final result exceeded my expectations—the windows look fantastic, function perfectly, and have already made a noticeable difference in my home’s comfort and energy efficiency. I highly recommend Answers on Windows for anyone looking for top-notch service and craftsmanship!
February 4, 2025 · Verified
Susan A
I am partly through the installation process, the doors are exception, the installers were punctual, skilled and the job site was left neat and tidy. New framing and trim provide much needed upgrades, safety and protection from the weather to my older home. Brian’s visit to review the install and prepare for permit inspection was extremely helpful in understanding next steps and capturing punch list items for the final crew to complete once the inspection has occurred. Looking forward to completing the project and enjoying my beautiful new doors.
January 27, 2025 · Verified
Kelly S
We just installed sliding glass doors from Andersen (as well as two other doors), and we could not be happier! The whole experience ran smoothly and professionally - from our salesperson Brian, to the wonderful installation crew (I am blanking on their names but they were awesome), to Stephanie, the final inspector. And best of all the doors are beautiful, solid, and keep the noise out! What a difference it has made to the look of our house! We highly recommend them and plan on using them for window replacement in the future.
January 14, 2025 · Verified