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Semper Fi Heating and Cooling LLC
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Homeowner Reviews
Semper Fi Heating and Cooling LLC
Reviews by Platform
- 4.8 / 5
- 4.9 / 5
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19 reviews
Natasha R
We had a pipe burst in our house and Astar got a tech out to us in really good time and Tom did a great job! He was polite, respectful, and courteous. We really appreciate the emergency response and the service. Thank you thank you thank you!
November 11, 2023 · Verified
endan E
Bruce K. did an amazing job with the cleaning/inspection of our home heating system. Not only did he complete the job efficiently, he gave us very helpful advice about planning for the future replacement of our aging system, and helped us solve a mystery involving our heating controls that had been a problem for an entire year. Thanks to his expert troubleshooting, we no longer have an issue with multiple heating zones firing up at the same time in response to a single thermostat. It was great to have such a knowledgeable expert help us with these issues, and I would highly recommend both Astar and Bruce. The company's frequent communication to confirm appointment times and inform you when a technician is on the way is very helpful.
October 27, 2023 · Verified
Jose L
John was incredible. Extremely helpful and polite. Super knowledgeable. By far the best customer service I have ever received from any professional individual/company. Thank you very much and going forward if I can I will always request John for any issues that cone up
October 21, 2023 · Verified
Scott C
Astar responded fast and swiftly got an tech out here. Paul was incredibly kind and professional. Courteous throughout, showed options and explained the issue nicely. Was able to fix the issue right away and get heat and hot water back to my family. I couldn't be happier and thank Paul enough for his outstanding work!
September 28, 2023 · Verified
Scott C
Astar responded fast and swiftly got an tech out here. Paul was incredibly kind and professional. Courteous throughout, showed options and explained the issue nicely. Was able to fix the issue right away and get heat and hot water back to my family. I couldn't be happier and thank Paul enough for his outstanding work!
September 28, 2023 · Verified
Hector M
Excellent service - I contacted them about a slow drain in a mechanical room and they were able to schedule me for the very next day -AMAZING !!
Their company texted me before arriving and included the technician's information with name and photo, and I got a second text informing me of his proximity to my home and estimated arrival time.
The plumber, Carlos, arrived wearing a neat company uniform. He was cordial and knowledgeable and he politely introduced himself and asked to be shown the "problem" drain in question.
He quickly set up his equipment and used a camera scope. He showed me that there was a blockage on the pipe that had been caused by some previous construction that had, obviously, allowed concrete dust to get into the drain pipe (obviously when they watered the floor to clean it instead of using a shop vac to clean it) and the water carried that concrete which then solidified and became a solid concrete blockage in that small portion of the drain pipe to the floor drain.
He inquired as to my need for this drain and explained the effort that would be involved in order to make that floor drain operable. He suggested that I might want to consider abandoning that drain, rather than embarking on the effort and expense of jack hammering that basement concrete floor, to then remove and replace that drain and about 5 ft of underground piping. Great suggestion! Thanks !
While in my mechanical room, he noticed/reminded me that a new water heater that I had in a corner of that room, had not been installed yet and asked/suggested if we/he should install that - I was glad since I had started that project about a year ago in order to provide additional water heating capacity for my home, and had forgotten about this. i asked if and when he could do that.
He indicated he could do it while he was there. He went to his truck and quickly installed my new water heater in an incredibly neat and professional fashion.
This company knows exactly what they are doing and their video scoping of that main line (rather than just snaking it) saved me lots of trouble.
I highly recommend their services. Their quote and fee was very reasonable and very nearly equal to the quote I had received over a year earlier when I had, originally, started that project.
Great professional, expedient and cordial services. Great !
Get a quote from them and compare- I am sure you will be happy you did !
Their company texted me before arriving and included the technician's information with name and photo, and I got a second text informing me of his proximity to my home and estimated arrival time.
The plumber, Carlos, arrived wearing a neat company uniform. He was cordial and knowledgeable and he politely introduced himself and asked to be shown the "problem" drain in question.
He quickly set up his equipment and used a camera scope. He showed me that there was a blockage on the pipe that had been caused by some previous construction that had, obviously, allowed concrete dust to get into the drain pipe (obviously when they watered the floor to clean it instead of using a shop vac to clean it) and the water carried that concrete which then solidified and became a solid concrete blockage in that small portion of the drain pipe to the floor drain.
He inquired as to my need for this drain and explained the effort that would be involved in order to make that floor drain operable. He suggested that I might want to consider abandoning that drain, rather than embarking on the effort and expense of jack hammering that basement concrete floor, to then remove and replace that drain and about 5 ft of underground piping. Great suggestion! Thanks !
While in my mechanical room, he noticed/reminded me that a new water heater that I had in a corner of that room, had not been installed yet and asked/suggested if we/he should install that - I was glad since I had started that project about a year ago in order to provide additional water heating capacity for my home, and had forgotten about this. i asked if and when he could do that.
He indicated he could do it while he was there. He went to his truck and quickly installed my new water heater in an incredibly neat and professional fashion.
This company knows exactly what they are doing and their video scoping of that main line (rather than just snaking it) saved me lots of trouble.
I highly recommend their services. Their quote and fee was very reasonable and very nearly equal to the quote I had received over a year earlier when I had, originally, started that project.
Great professional, expedient and cordial services. Great !
Get a quote from them and compare- I am sure you will be happy you did !
September 22, 2023 · Verified
Crystal P
Leo and Chris were absolutely amazing dealing with cleaning out the old pipe from the house to the main. They used a camera system to analyze the issue in the pipe causing the backup and were able to get it cleared of the tree roots and buildup in a timely manner. They were very professional and and personable through the whole process. They explained everything they did to correct the issues at hand and what could occur down the road since the pipe is quite old. It was such a great experience with this company I recommend them for all your plumbing needs.
August 7, 2023 · Verified
Lina N
Chris was awesome. He came did the job and was extremely knowledgeable about his trade and then some. He was pleasant to talk to, didn't rush us and answered all our questions without hesitation. I will definitely ask for him in the future if there is a need. Thank you for your quick response to my gas odor. I called the company at 9:30 and Chris came 3 and 1/2 hours later and I didn't get charged an emergency fee. Now I have peace of mind and a fixed gas line. Very satisfied customer.
June 29, 2023 · Verified
Diana R
Today my husband & I had our HVAC unit installed in our home by ASTAR. Our technicians Jose & Juan were AWESOME!! Absolutely two of the most Professional & Excellent hard working men hands down!! They both were extremely polite, friendly, knowledgeable and pleasant throughout the day. Jose & Juan worked steadily, quickly, while being careful of their surroundings and considered our designated area for our unit to be a safe fitted nice area. Jose & Juan made the whole process fast and super easy. Were so glad we chose ASTAR, extremely satisfied that you can’t improve the perfection we received!! Thank you again Jose, Juan & ASTAR.
June 23, 2023 · Verified
Diana R
Today my husband & I had our HVAC unit installed in our home by ASTAR. Our technicians Jose & Juan were AWESOME!! Absolutely two of the most Professional & Excellent hard working men hands down!! They both were extremely polite, friendly, knowledgeable and pleasant throughout the day. Jose & Juan worked steadily, quickly, while being careful of their surroundings and considered our designated area for our unit to be a safe fitted nice area. Jose & Juan made the whole process fast and super easy. Were so glad we chose ASTAR, extremely satisfied that you can’t improve the perfection we received!! Thank you again Jose, Juan & ASTAR.
June 23, 2023 · Verified
