South Texas Solar Systems

We loved our panels when we got them 5 years ago. We have not been able to get a hold of anyone in the office for the routine cleaning and maintenance. We tried called several different times and leaving messages for several different people. I tried emailing through their website. They have not responded. This is unfortunate because I could have given them high reviews a few years back.

I cannot give this company even one star. I marked the one only to show some kind of rating. We paid South Texas Solar Systems $21,000 in February of 2024 and still do not have our installation.
The owner said he would get back to us and never has. There have been numerous attempts to reach a person without any success. Phone messages are ignored.

Don’t trust what they tell you. Promised 2 cleanings the first two years and one cleaning thereafter. Had service for 5 years and had 2 cleanings. Call for a cleaning and they tell me they will get back as soon as they get it scheduled. That was a year ago. Also waiting for the tree trimmer that was promised 5 years ago. Don’t know how they stay in business. Just left another call back. How long will it take for this one? Maybe another year.

Actually 0 stars. Please listen to the reviews. We have tried to schedule a cleaning for our solar panels since last year's it hasn't happened. Also, when we signed the salesman told us that we would have more than enough panels to cover the electric bill. But we have only 30% coverage. When we let them know what was happening, that we were still getting a high bill, they turned it around an said you must be using more than last year. But you know all those lies will soon catch up to them. They have to live with the thier conscience that they lied to hard working people.

Warning- Before you read my review, read the companies response below and you will know EXACTLY why you should not do ANY business with them: Their response to EVERY poor review is “we are not accountable” below you will see their response to my review- “we have received no call from her” that is a complete LIE!! She has called for the past year and the salesmen continues to “pass along the message”

This business will continue to LIE in their review responses and not take accountability. Believe the customers, not the business responses. Customers, edit your review with a response to them.

Warning!!! Do not purchase anything from this company! My mother purchased a solar Tesla powerwall and paid in full almost two years ago and has NOT received it. On top of that they will not respond to any email or phone call. She is now seeking legal support.

I would highly advise you not to use South Texas Solar Systems. When we chose South Texas Solar Systems in May 2022, we decided to get solar panels, 2 power walls and new breaker boxes. At the time, the power walls were out of stock so we knew we would have to wait months before the system would be up and running. After we signed, our sales rep told us that, even though they did not have the power walls yet, we should go ahead and get the solar panels on the roof while they had those in stock in case they had a shortage of those once the power walls arrived. We took his advice and they hired a crew to put the solar panels on our roof. Immediately after they went up, we started getting notices from the bank financing our loan that we needed to start paying our full monthly payments. We called South Texas Solar Systems to understand what was going on because the loan contract we signed says we would not need to start paying until ALL of the equipment was installed and we were clearly still missing our power walls and breaker boxes. The only reason they could start charging us early was if all work was completed but the city was slow in coming out to approve the final inspection and turn on power. They acknowledged that they should not have submitted paperwork saying work was completed to the bank and reimbursed us for the first 2 months of our payments. After that, they told us they would no longer be reimbursing us monthly, but would instead pay us one lump sum when the job was complete. It took another 10 months before work was finished and now they refuse to answer our calls and the owner has changed his email so we get a bounce back message. They still owe us around $3,500. In addition, the reason we chose South Texas Solar Systems was because they said they would do twice a year cleaning and inspection of the panels (for the first 5 years) and once annually for another 20 years (as a differentiator from other companies). The first cleaning was originally scheduled for Oct 30, 2023. They “no call, no showed” and we have not been able to get them to reschedule us yet to come out for a cleaning. If you are looking at getting solar for your home, do not trust South Texas Solar Systems.

Zero communication. Waiting on our 3rd appointment of someone not showing up for a quick fix. Whoever is suppose to come out doesn’t even call us to state they aren’t coming, not even their headquarters. I will now be missing work again for a two hour arrival window.

Through no fault of South Texas Solar Systems it has been 2 years since I ordered my Powerwall+. The aftermath of COVID and all the logistical nightmares that resulted which caused a backlog of Powerwalls by Tesla. I finally received my Powerwall+ about 2 months ago and after finally getting all the permits and inspections it is up and running. It was a long wait but definitely worth it. The Powerwall+ is amazing. I can basically go off grid each night resulting in a significant cost savings! There are too many folks at SouthTexas Solar that I worked with to mention but they have all been very professional and worked extremely hard to finally complete the installation of my Powerwall+ and system. I appreciate the entire team at South Texas Solar Systems. I am extremely satified with the final product!

Unable to reach anyone at this company, left 2 messages and no responce, I have tried again and voice mail is full. Don't undersatand how they will be in business in the future if they don't take care of their customers also at least answering any phone calls.

Moved into a home that had solars with this company. Called and paid over 500 dollars to have them transferred into our name. Took over a week for them to come out to service our panels. They didn’t have the equipment needed to allow us to track out solars on the phone app. Asked about cleaning and they suggested waiting until June/July. Have been calling and emailing about equipment and cleaning since June with no return calls or emails . All voicemails are now full, next step is to go in person. Honestly would not be surprised if the business was closed.