Surface Bella LLC

Threatens customers who leave bad reviews. Very poor business practices and poor morals. Update. Business owner has reported me to Google because I'm not a customer. I stated in my review that I was not a customer but judging the owner by his behavior toward others and now me. This is a review. It's based on opinions of your business. You do not have the power to censor the opinions of me or anyone else that is leaving a review. I am not a customer and based on your response, I will never be a customer and I would warn future customers that if their opinion differs from yours then you will threaten with censorship or legal action. Very poor customer relations and business management.

Surface Bella recently remodeled 2 bathrooms for me and I couldn't be happier. Sean is the owner and if you research on line reviews it's obvious he cares about his company and the quality of their work. I see some complaints about cost but the estimate was reasonable and turned out to be a bargain after I saw the quality of the work. Tom was my first contact followed by Tim and.I was comfortable and impressed with both of them. Ricky and Joshua were the men that did the work. From the first day, they were friendly and professional. By the last day, we were like old friends. I have the knowledge and skills to do the job myself but it was just too much for me at my age. I kept a close watch at first as there was several places to cut corners and, knowing how contractors can be, I kept a close watch on everything they did. After watching them for 2 days, I finally relaxed. Their attention to detail was great and they went over and above my expectations. I would recommend Surface Bella to anyone.

They did a great job on our master bath and kitchen remodel. Their subs were very professional, polite, and respectful of us and our home. This was the second project we have used them for and will call them for anything in the future. The cabinets were well worth the wait!

My husband and I relocated 2 years ago from Pittsburgh, PA (Go Steelers) and have always enjoyed a screened porch. Earlier this year we signed with Surface Bella to build our dream porch. And wow! We are so pleased! Tom Diffenderfer (Sales Representative) came out to our home in Boiling Springs on a Friday evening and thoroughly introduced us to Surface Bella's idea of product quality, product value and exceptional customer care. Tom spent a couple of hours talking with us and explaining in detail our porch from inception to completion. Tom was knowledgeable and after talking with him, we felt like this was a company with integrity and sincerity. Our porch is lovely and we couldn't be more satisfied. My recommendation would be to give Surface Bella a phone call - you won't be disappointed! Thank you!

We purchased new windows from Surface Bella in December 2021 and they were installed in July 2022. They were reasonably priced and easy to work with. We had one window moved and they worked with us on everything from custom designing and installing the new window to removing and closing up the old one. We were very pleased with the whole process starting with the salesman coming to our home through the installation. We hope to work with Surface Bella again soon on another up coming project.

**EDIT**

When I first left this review, things were not going well (you can read below the dotted line to see why.) I left that review at around 10 pm on a weeknight. The next morning, Sean – who owns Surface Bella – called me at 8:30 AM.

I could tell immediately that Sean was apologetic. Not just because his business received a bad review – he seemed upset that the quality of work was repeatedly not up to par, saying that he prides his team on quality and service. I listened, skeptical that anything would change, but I was grateful to have heard from him so promptly.

After that phone call, things changed. Communication improved x 10, which honestly covers a multitude of sins. The manager of our project, Danny, put in extra hours by himself, often when most others would be at home eating dinner. Our main issues were a seeming disconnect between contractor and subcontractors, and those issues were being addressed.

Danny even added custom-made craftsman-style trim to our kitchen project as a personal consolation. It elevated the whole project, and did a world of good to repair the broken trust and disappointment. It's now one of my favorite features.

In the end, Surface Bella listened to my concerns and made big strides to adjust and improve. The finished product speaks for itself. This is the kitchen of my dreams – from the counter to ceiling tile to the custom cabinetry, everything is just *lush*. I'm proud and happy to make meals in here now, and I'm thankful to Surface Bella for working with us to make things right.

(the photos I included are from right before the pot-filler was installed, but it's there now :)

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**ORIGINAL REVIEW**

This is my first-ever, intentional negative review of a good or service. I’m leading with that to introduce myself as someone who doesn’t easily find fault, who is patient, who understands that every project that involves humans also involves some good old fashioned mistakes and snags.

This has not been one of those projects.

It started so well. In June, our salesman — Bruce — patiently walked through the details of our major kitchen renovation with us. He understood the assignment, was so pleasant and communicative, and set us up with renderings, plans, and a payment we felt really great about.

It’s December now. Since that deal-sealing time with Bruce in June, we have experienced:

- mis-measured and mis-installed electrical
- mis-measured and mis-installed lighting
- mis-measured and mis-installed cabinets
- mis-measured and mis-installed countertops
- mis-measured cutouts for appliances

Before I move on with my list, let’s get one thing clear: contractors should be really good at exactly one thing: measuring. It stands to reason that if the first thing is measured wrong, one should go back and measure twice next time to avoid future issues. Not the case here, my friends.

Each of those incorrect measurements was, unsurprisingly, followed by another slow week or so of fixing the issue, adding to an already unthinkably long timeline.

The hardest part of this is knowing that everyday that I feel frustration, i am screaming into the void. I am under no illusion that Surface Bella will do anything to make this process faster, to ensure that all the still-existing and un-listed issues are fixed, or that they will at the very least discount us for this atrocious and embarrassing service they’ve provided. That’s not how contracts work. They are likely protected. They’re out there gaining more projects and collecting down payments (like mine — a big one, already paid) while not following through on the promises made at the sales table.

Highly satisfied with the major remodeling work done by Surface Bella. As major "DIY" people on most other projects in our home, we were hesitant to hire a contractor but knew that remodeling two bathrooms, moving walls, etc. was probably more than we wanted to handle. Surface Bella worked extensively with us on the planning, communicated well throughout the project, were present here when expected, kept a clean work site, and completed the job to our total satisfaction. They transformed two 40 plus year old bathrooms into beautiful spa like retreats that add greatly to our home value. We will not hesitant to use them again.