Surface Bella LLC
LET'S MAKE YOUR HOUSE, HOME.
BETTER THAN THE REST.
Surface Bella Renovations is a locally owned and operated company dedicated to providing you with quality products, style, and a touch of luxury without the heavy price tag. We have helped hundreds of customers transform their homes. Regardless of whether you want to upgrade aspects of your home or whether you want completely new windows or spaces, our experienced remodeling contractors bring your vision to life. Count on us for clear communication and expert skills for a renovation process that lets you relax as we take your concepts and make them a reality.
- 4 years in business
- Bonded
- Insured
- Offers Financing Options
- Accepts Credit Card
- Accepts Debit Card
- Accepts Cash
- Accepts Checks
Hours of Operation
- Mon
- 8:30AM – 6:00PM
- Tue
- 8:30AM – 6:00PM
- Wed
- 8:30AM – 6:00PM
- Thu
- 8:30AM – 6:00PM
- Fri
- 8:30AM – 6:00PM
- Sat
- Closed
- Sun
- Closed
Promotions
We’re not showing any promotions for Surface Bella LLC.
That doesn’t mean they don’t have any! Be sure to ask about any current deals when you receive your free quote.
Homeowner Reviews
Surface Bella LLC
Reviews by Platform
- 4.4 / 5
- 4.4 / 5
- A+
Only show reviews that mention…
When I first left this review, things were not going well (you can read below the dotted line to see why.) I left that review at around 10 pm on a weeknight. The next morning, Sean – who owns Surface Bella – called me at 8:30 AM.
I could tell immediately that Sean was apologetic. Not just because his business received a bad review – he seemed upset that the quality of work was repeatedly not up to par, saying that he prides his team on quality and service. I listened, skeptical that anything would change, but I was grateful to have heard from him so promptly.
After that phone call, things changed. Communication improved x 10, which honestly covers a multitude of sins. The manager of our project, Danny, put in extra hours by himself, often when most others would be at home eating dinner. Our main issues were a seeming disconnect between contractor and subcontractors, and those issues were being addressed.
Danny even added custom-made craftsman-style trim to our kitchen project as a personal consolation. It elevated the whole project, and did a world of good to repair the broken trust and disappointment. It's now one of my favorite features.
In the end, Surface Bella listened to my concerns and made big strides to adjust and improve. The finished product speaks for itself. This is the kitchen of my dreams – from the counter to ceiling tile to the custom cabinetry, everything is just *lush*. I'm proud and happy to make meals in here now, and I'm thankful to Surface Bella for working with us to make things right.
(the photos I included are from right before the pot-filler was installed, but it's there now :)
------------------------------------------------------------------------------------------------------
**ORIGINAL REVIEW**
This is my first-ever, intentional negative review of a good or service. I’m leading with that to introduce myself as someone who doesn’t easily find fault, who is patient, who understands that every project that involves humans also involves some good old fashioned mistakes and snags.
This has not been one of those projects.
It started so well. In June, our salesman — Bruce — patiently walked through the details of our major kitchen renovation with us. He understood the assignment, was so pleasant and communicative, and set us up with renderings, plans, and a payment we felt really great about.
It’s December now. Since that deal-sealing time with Bruce in June, we have experienced:
- mis-measured and mis-installed electrical
- mis-measured and mis-installed lighting
- mis-measured and mis-installed cabinets
- mis-measured and mis-installed countertops
- mis-measured cutouts for appliances
Before I move on with my list, let’s get one thing clear: contractors should be really good at exactly one thing: measuring. It stands to reason that if the first thing is measured wrong, one should go back and measure twice next time to avoid future issues. Not the case here, my friends.
Each of those incorrect measurements was, unsurprisingly, followed by another slow week or so of fixing the issue, adding to an already unthinkably long timeline.
The hardest part of this is knowing that everyday that I feel frustration, i am screaming into the void. I am under no illusion that Surface Bella will do anything to make this process faster, to ensure that all the still-existing and un-listed issues are fixed, or that they will at the very least discount us for this atrocious and embarrassing service they’ve provided. That’s not how contracts work. They are likely protected. They’re out there gaining more projects and collecting down payments (like mine — a big one, already paid) while not following through on the promises made at the sales table.
When I first left this review, things were not going well (you can read below the dotted line to see why.) I left that review at around 10 pm on a weeknight. The next morning, Sean – who owns Surface Bella – called me at 8:30 AM.
I could tell immediately that Sean was apologetic. Not just because his business received a bad review – he seemed upset that the quality of work was repeatedly not up to par, saying that he prides his team on quality and service. I listened, skeptical that anything would change, but I was grateful to have heard from him so promptly.
After that phone call, things changed. Communication improved x 10, which honestly covers a multitude of sins. The manager of our project, Danny, put in extra hours by himself, often when most others would be at home eating dinner. Our main issues were a seeming disconnect between contractor and subcontractors, and those issues were being addressed.
Danny even added custom-made craftsman-style trim to our kitchen project as a personal consolation. It elevated the whole project, and did a world of good to repair the broken trust and disappointment. It's now one of my favorite features.
In the end, Surface Bella listened to my concerns and made big strides to adjust and improve. The finished product speaks for itself. This is the kitchen of my dreams – from the counter to ceiling tile to the custom cabinetry, everything is just *lush*. I'm proud and happy to make meals in here now, and I'm thankful to Surface Bella for working with us to make things right.
(the photos I included are from right before the pot-filler was installed, but it's there now :)
------------------------------------------------------------------------------------------------------
**ORIGINAL REVIEW**
This is my first-ever, intentional negative review of a good or service. I’m leading with that to introduce myself as someone who doesn’t easily find fault, who is patient, who understands that every project that involves humans also involves some good old fashioned mistakes and snags.
This has not been one of those projects.
It started so well. In June, our salesman — Bruce — patiently walked through the details of our major kitchen renovation with us. He understood the assignment, was so pleasant and communicative, and set us up with renderings, plans, and a payment we felt really great about.
It’s December now. Since that deal-sealing time with Bruce in June, we have experienced:
- mis-measured and mis-installed electrical
- mis-measured and mis-installed lighting
- mis-measured and mis-installed cabinets
- mis-measured and mis-installed countertops
- mis-measured cutouts for appliances
Before I move on with my list, let’s get one thing clear: contractors should be really good at exactly one thing: measuring. It stands to reason that if the first thing is measured wrong, one should go back and measure twice next time to avoid future issues. Not the case here, my friends.
Each of those incorrect measurements was, unsurprisingly, followed by another slow week or so of fixing the issue, adding to an already unthinkably long timeline.
The hardest part of this is knowing that everyday that I feel frustration, i am screaming into the void. I am under no illusion that Surface Bella will do anything to make this process faster, to ensure that all the still-existing and un-listed issues are fixed, or that they will at the very least discount us for this atrocious and embarrassing service they’ve provided. That’s not how contracts work. They are likely protected. They’re out there gaining more projects and collecting down payments (like mine — a big one, already paid) while not following through on the promises made at the sales table.
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