Swan Plumbing, Heating, & Air

Michael Terry, was the technician sent to review the issue surrounding the low pressure after our repair on yesterday. He quickly found and corrected the issue, apparently some of the trash had baked up into the faucet head. We do appreciate the service after the repair. A quality service company that stands behind their work and is willing to go an extra mile for their customers. ❤️✅🎉

Kevin went above and beyond and we appreciate his honesty and dedication to get to the core root of the issue tonight! He is the best plumber I’ve had work for us. He took his time with us and was very thorough. Even with having one more job to head to after he was done helping us! Thank you so much!

Called Swan at 1:00 for a backed up drain, they were here and had the drain open by 4:00. Michael was very professional, polite and kept me informed the entire time here. Definitely would recommend. Swan.

Super happy with company!!! Very happy with price!!! Service was outstanding!!! Brought my complete home up to code. Total price for everything was a fraction of all other estimates I received. Showed up as scheduled. Professional installation super sharp. Service advisor - Jonathon Starkey on top of his game - he was very knowledgeable - super friendly and professional. Highly recommend this company!!! And if you're seeking electrical work - I would ask for Jonathon as your advisor!!!

Michael Terry and his coworker Johnathan went above and beyond fixing my gas leak. They came on a holiday weekend and repaired it very quickly. I can not thank them for all their help. Michael bent over backwards to get the equipment and the people to repair on a late Friday afternoon. Came by early on Saturday to repair and complete the job very quickly. Will definitely use them again.

The technician that checked out my home were very knowledgeable and educated me on what needed to be done now and what could wait. I really appreciated that. They were very friendly and I look forward to getting the work done. Update work has now been completed. They did a wonderful job. They were even mindful that my grandson was at Nap and they tried to keep the noise to a minimum which I thought was very sweet. They cleaned up after themselves and all the fixtures were replaced and the new upgraded fire alarms/ smoke detectors work great

I have used SWAN for a few years after an independent plumber failed and have since used all of there services. This company is a wonderful and honest company, which I really appreciate. The other day I had a leak at my water pressure regulator, which SWAN installed a few years back. Technician Kevin Gonzalez arrived and noticed that it was not installed properly. There is a 2 year warranty on such services, but he spoke to his manager to see what could be done due to it not being installed correctly in the first place. They spoke and the manager advised him to go ahead and complete the work that day for free. I truly appreciate the honesty. I wouldn't have known that it was installed incorrectly and would've paid to have it fixed, but they knew it was there work and stood behind it. It's hard to find good honest companies and they are one.

Called Swan to flush / clean our French drains. Very poor experience, start to finish.

Our house is on a small lot, 0.15 acres. Swan quoted us $1,250 to flush our drain system. Seemed pricey, but we agreed to pay it.

When they got to our house, they realized their equipment wasn’t working. They sat in our driveway for 5+ hrs waiting for someone to bring them the right equipment. My wife and I had to work so we didn’t get to see them complete the job… big mistake.

Less than 6 weeks later, the drains were completely clogged again. When I inspected closer, looked like Swan completely ignored the drains on one side of the house. The manager was incredibly unhelpful on the phone, said it might be normal for drains to quickly re-clog based on debris. But we had our gutters completely cleaned (incl downspouts) and new guards installed a week before Swan showed up, so his explanation doesn’t pass the sniff test. Only solution he offered was another $1,250 visit or a monthly subscription for $1,000/mo, which is laughable given the size of our yard.

Very poor experience. Overpriced, unprepared, and didn’t stand by their work.

I've used Swan in the past without problems. However, my experience recently was not good at all. I scheduled an AC tune-up 6/28, and the service guy didn't see any problems, only suggested to get a condenser stabilizer on both units to keep the condenser from jerking as AC comes on. I noticed my AC was not coming on upstart after that visit, I called Swan back to let them know this was not happening after the tuneup, then they said it was the capacitor, the serviceman said he will put a new one on however it kept tripping the breaker. He then says he would cost 4k to replace the condenser, or if I sign up to be on this warranty, it would cost 1700 or so. Declined and filed homewarranty claim for them to tell me a used capacitor was put on and it was rigged to run hot so it would have to be replaced, forgot to add the AC unit and house is 7 yrs old. He said the tune-up was not done, and the fins were dirty and caked on. Attached photos are from 7/24 of my neighbor and i cleaning both units as you can tell they were not done at all. At this point, I would not allow Swan to change a light bulb at this point. Stay away ...

Great truly transparent in pricing.and when it came down to looking into the problem he was not tunnel vision in his approach! I suspected leak under slab and why he listened. saw my bucket with another test i was doing took that test further determined i had worn out 3 handle mixer valve!
Transparent Professional courteous respectful of the house friendly guys!
Would recommend him and Company!