The Bath Authority-FC

We just purchased our new home and needed our primary shower redone. The shower is definitely an upgrade from what we had which is the only reason i am giving 3 stars, BUT the quality of the work paired with the astronomical price tag are giving us buyers remorse. $21k for just a new shower should not have any issues. We had to call for them to come back out because the seal around the floor was messy, the drain pools, glass door didn't meet to close and left a 2 inch gap, the water pressure was non existent, and they had the hot and cold switched. The 1st crew were in and out in 8 hours because it was a Friday and they were rushed to get to their plans for the weekend. The 2nd crew who came out where able fix all but the drain since the drain is standard and they don't offer any other options. Overall, we are not satisfied with the work or the quality of the product and will not use them again.

I loved the professionalism and transparency of the secondhand hired contracting company that was assigned to us! Great group of guys, efficient, on time, worked non stop and explained everything. Not affiliated with the bath authority. However I would not recommend the bath authority to overcharge you by 40%, make you wait months and not include a complete remodel in the contract as discussed,. Always go local! Live and learn.

Our “full bath remodel “ was just done today and we are frustrated, sad, and disappointed with the results. This company blatantly lies about what they offer and swindled us into agreeing to a bathroom that is less functional than it was before. Here are the lies:

1. We were told that they would be taking the walls”down to the studs” and replacing the drywall. We are responsible for finishing the drywall and painting, however they insisted that it was a simple DIY project that could be completed with a basic patch kit from the hardware store. All we need to do was tape over the tiny seams and finish them. What they actually did was cut the drywall half way up and leave a ragged gap that will require a professional to finish. This gap is so large in some places that I’m not sure it will look good after it’s fixed. Also, because we now have unfinished drywall, we can’t even use the shower until it’s finished. Some parts of the drywall have large pieces of metal sticking out, which will end up rusting as it did before, this is one of the reasons that we had the bathroom redone.
2. The salesperson said the remodel would be done in May, it was over 2 months behind schedule. This would not have been a big deal, however no one reached out to us to communicate anything. We actually thought at one point that this whole thing was a scam. They hung up on us multiple times when we called in. When we finally got someone on the phone they just said there is nothing that they can do and that we were unable to cancel (this is when we were pretty sure we had been scammed).
3. We were told by the salesperson that the financing did not begin until the remodel was completed. What he failed to mention was that the interest accrued the whole time that our order was back ordered, so $1000 down the drain because they are a failure of a company that can’t figure out the logistics of supplying their materials. They definitely have a sell first mentality, without prioritizing the customer.
4. Other than the drywall, several things were not completed or simply don’t work. The stopper for the sink is unusable, it doesn’t fit in the space and pulling it up is nearly impossible. There is no toe kick on the vanity, so that’s just left unfinished.

The crazy thing about this is, we lowered our expectations when it came to our materials because this place had such good reviews. There were only 3 choices for flooring (gray, darker gray, or a fake looking oak) and only one choice for a vanity. You would think that by limiting the choices as they do, that everything would work. Well, that’s not the case. This company is a joke. I can’t believe I fell for this 30k+ scam. How they can just lie and say that they offer full bath remodeling and deliver this should be criminal. I intend to tell anyone who will listen to avoid this company.

Still waiting for my tub trim after 3wks being installed last 3rd June. They forgot to order it the first time. Until now almost no update. Not even a call from them when they plan to install.Sealant application not consistent with some not properly wiped. Shower head and faucet are loosely connected and not rigidly fixed.

My experience with bath authority was easy, stress free from start to finish. Salesman was knowledgeable and able to answer all of my questions. The installation was done by Nick & Ricky, they arrived promptly, were professional, courteous and got straight to work completing the job in one and a half days. They even put up with my spoiled dogs ☺️ and no mess was left behind. Very satisfied customer!

I am updating our review now that we have had the shower for a couple weeks. The door seal leaked and the person who came to fix it reversed it and said it’s just how the doors are. It made the leak worse so we found a new seal on Amazon that worked much better. The shower also leaks into our basement causing flooding. Water drips from the ceiling. We have used the shower a total of three times. We want our old shower back. It may have been old but at least it didn’t leak. Customer service has yet to call us back. Definitely not worth the money.

Original post:
Love how our shower remodel turned out. Pete and Brian were a fabulous install team - very knowledgeable and paid close attention to details. George our sales person answered all our questions.

A fabulous experience. Our old shower/tub surround was dingy and ready to go. The new one is bright and modern. Our installers were friendly, fast and cleaned up better than it was before they came. I would highly recommend this company. Everyone from the salesman until the end of the install was great to work with.

Grab a pen and some paper. Make a list of the most inept, apathetic, inefficient, and rude people you have ever met. Congratulations, you have just created an organization that is still better than The Bath Authority!
We had several issues with our shower and flooring installation that began when the installers arrived without all of the necessary materials and ended with water damage on our kitchen ceiling. Customer service is an absolute joke-calls go to voicemail and emails get forwarded to The Void, aka ‘the management team’. Initially we were told via email that the sagging trim, loose shower head, gaps in the flooring, and adhesive dripping into the shower basin that we were concerned about would all be addressed when the crew came back out to finish installation once the missing materials arrived. We were not given an actual date for this, just ‘whenever’.
We then reached out to our sales rep, Jason, who took great offense to the idea that we wanted anything from him after he had collected our money. At this point in the saga we discovered a leak that was causing water damage to the ceiling in our kitchen below. We sent photos of this to customer service and they were kind enough to forward them to The Void for us as well as provide a link to The Bath Authority’s referral program.
We reached out to our sales rep, Jason, again because even though he wasn’t being a great human, he was the only one we were able to get on the phone. We were finally offered an actual date for someone to come to our house to address our growing list of concerns but it was several days out and my husband had the audacity to be out of town for work, another great offense to our sales rep, Jason.
It was now time for me to act like an absolute idiot on the phone, something I hate to do, but the risk of damage to her home will do crazy things to a girl. Our sales rep, Jason, let me know that my intent to write an honest review meant nothing to him, but did say he would text me the phone number of someone with more authority over scheduling once he was finished with the sales appointment he was currently arriving to. God speed, folks he was meeting with…
Finally, we were contacted by Andre, a manager from The Void, and after he asked if we caused the leak by clogging the toilet, he let us know that someone would be out the next morning to finish installation and address all of our concerns. This did happen, and as of writing this review, the installation is complete and we are in the process of coordinating repair of the kitchen ceiling. This has truly been the longest ‘two day installation’ ever, and I would encourage anyone considering The Bath Authority to slam their fingers in a car door a few times instead; the experience would be slightly more pleasant and then you can get in the car and drive far away from making the terrible choice of using The Bath Authority.

Bathroom remodel January 2025. We worked with Scott Nelson on getting our project planned and quoted. He was very helpful making sure we got everything planned. Everything that came to the house was correct with problems. Daniel Zigler did the install. We have never seen anyone work that hard. He did the entire job himself other than carrying up the tub and putting it in place. His workmanship is top-notch. We had the tub replaced, the surround put in, new flooring, and a new vanity. We love it. I would definitely recommend these two guys if you need a bathroom remodeled.

We were extremely impressed with Daniel. He was very knowledgeable and efficient, and was very careful when moving materials in and out of our home. I was also impressed by the way he interacted with his apprentice, patient and kind while instructing him throughout the job. There are a few details still to be completed before our install is fully done, but my bathroom looks awesome already and will be even better once we decide on the paint!!