The Home Depot

What can I say other than it's home Depot. Don't expect to have someone who works there following you around showing you everything like they are your personal assistant. They got stuff to do. If you need help you will have to go find an orange shirt and ask for help. They will gladly help you but again, they got stuff to do or they get chewed out by management. So you're not likely to have an orange shirt come up and ask if you need help. You want low prices on the materials you need well they got balance those low prices some how to make a profit. Less workers....lol.....

Couple things to remember
1. When you go to pick up a custom or online order be sure to check out the product thoroughly before you leave. If you leave, discover damage and try to return it they won't take it back.
2. Sign up for a pro extra account. It's easy and free. Once you have done this you punch in your phone number before checkout and receipts will be stored digitally on your pro extra account. That way if you lose your paper receipt you can just login to your pro extra account on the home Depot website and bam! All your receipts are there to view and print.
3.always buy 20% more than what you need. Low prices means the quality is going to be in the mid range at best. Especially building materials. If you're placing your order online get 30% more than you need because they don't go through each board and pick out the best. They just grab how many you need and get it ready for you to pick up. You will get some bad
boards.
4. If you want a lot of help I suggest going early in the morning. That's when they got a lot of people on the floor. Evening you go when you don't want to deal with the crown of people but they don't have as many workers on the floor and a lot of them have stocking quotas they need to fulfill. So cut them some slack.
5. Don't show up the last 15 minutes before closing to place or return merchandise at the customer service & returns part of the store like I do. They won't be very happy. Tip: if you do be sure to bring a Starbucks gift card for like $5. That makes them very happy.
6. Don't be shy. If you need help go track down an orange shirt. Otherwise, you could be standing there for a long time waiting for someone to help you.

Very beautiful store in a gorgeous Spanish style shopping mall.....a real asset for San Luis Obispo.
Person in flooring was very pleasant and informative and spent a lot of time with me. Was honest with pros and cons regarding costs to put new flooring
Into a home in the area.

I've been a loyal PRO customer at Home Depot for years and have generally had positive experiences, leaving several good reviews along the way. However, I recently had a disappointing interaction with Amber at the San Luis Obispo store. I called to ask a simple question about a promotion I received via email, but Amber was rude and dismissive in her response. She made me feel like I was wasting her time, repeatedly telling me to just come to the store without offering any assistance or clarification. As a customer, I simply wanted to ensure the product I planned to buy was eligible for the promotion. Amber's lack of helpfulness and poor attitude do not reflect the level of service I’ve come to expect. If customer service isn't her priority, perhaps she should consider a different role. This was a frustrating example of what customer service shouldn't be.

It's a decent store when it comes to finding product, but the customer service and lack of professional knowledgeable people can be frustrating. At times. I give it four stars for availability and take one away because of their lag of professionals readily accessible function. You think she's trying to do the same thing to you?

Mostly a great store. Often hard to find someone when you need help in the aisles (except for plumbing - those guys are on point). As a customer, I'd really like to see more effort in the paint department. The employees don't seem like they are very well-supported.

Don’t use Home Depot SLO for home delivery if you want your delivery in a timely manner! They habitually do NOT have delivery orders ready for the delivery person to pick up! They regularly cost us money because orders are cancelled because THEY don’t have the items picked

I just came to this store for a warranty issue with a Milwaukee impact drill, tool is 100 percent under warranty, store was empty, there was 2 people working at the return desk, made me and my coworker wait, finally Luis attended us, I explained the problem and he did not want to pull the order. He said that just by looking at my tool that he could tell that it was because ware and tear and did not want to pull up my order. He said that he was not going to be able to help… to call Milwaukee. I had to asked him for their phone number because he has the worst customer service I have dealt with.

Great company to work with and purchase products from. Prices are very reasonable.

Shoutout to Luis, Jesus, Justin, and Josh for their outstanding customer service yesterday. I determined I needed to rent one of the Home Depot trucks to be able to transport home all of the lumber I intended to purchase…this was well after 9 pm (store closes at 10 pm). In order to rent a truck, customers must provide proof of valid insurance. It just so happened that I had gotten new insurance within 24 hours and the Allstate app was crashing and not letting me get a copy of my temporary insurance ID card, which I needed to proceed with the truck rental. Luis waited patiently and offered words of encouragement as I worked to get in touch with an insurance agent that could send me my temporary ID card. The insurance agent kept sending me files that weren’t rendering, my phone was at 8% battery, and I was panicking, but Luis kept it so cool. It really helped. In the meantime, Jesus gathered the items from my THREE shopping carts (two of which were the really large kind, loaded with lumber), and he found an associate that would be ready to help me load everything into the rented truck once I finished checking out. When I finished checking out, Justin was right outside, ready to start loading the merchandise I had paid for! Then, when I got back from unloading the stuff at home, Joshua helped me check the rented truck back in and handed me my receipt. I didn’t have to wait. He promptly inspected the truck. Such an amazing team. Teamwork makes the dream work! I felt like I was part of a team, like they were my team. I am forever grateful for their kindness, willingness to help, and their logistics planning prowess, which helped me to happily get home with all the materials I need to start my project TODAY, right after this post.

They have everything you need to fix your house