Thermo Direct, Inc.

We couldn’t be more pleased with the outstanding work installing our downstairs HVAC unit. This is actually the second time (Austin&Cam)he has installed a unit for us — he previously installed our upstairs system (Austin&Zach)— and once again, he exceeded our expectations.

From start to finish, he was professional, punctual, and extremely knowledgeable. He took the time to explain everything clearly, made sure the work area was clean, and completed the installation efficiently without cutting any corners. It’s clear he takes great pride in his craftsmanship.

Having him return for our downstairs unit was an easy decision after the excellent experience we had the first time. Both systems are running perfectly, and we feel confident knowing the job was done right.

We highly recommend him to anyone looking for quality HVAC installation and honest, dependable service. Five stars all the way!

Michael was very courteous and informative ! His work was exceptional, his punctuality was great!! We are doing business with Thermo Direct! The estimate was turn-key and reasonable, and Michael's installation was very good !! The overall quality and performance was excellent ! Highly recommend Thermo Direct Company and its workers !!

Felipe from Thermo Direct ame out to provide a complimentary service on our air conditioning unit, and we were extremely impressed. He was professional, and very knowledgeable. From the moment he arrived, he was courteous.

He thoroughly inspected our unit, made sure everything was running efficiently before he left. What stood out most was how prompt he was in advising about a water leak under our home and advising that he could contact their plumber to come out and do the job.

We truly appreciate the excellent service and would highly recommend Thermo Direct to anyone needing HVAC services.

Friendly, efficient and pays attention to details is what Michael was during the replacement/installation of my kitchen sink.
He made sure that all worked properly and that everything was secured. Showed me where the valves were and made sure I was satisfied with his work.
Price was better than other quotes I had received and I am very satisfied with the end results. He even followed up a few days after to make sure all was still good.
Will definitely call upon Thermo Direct for my next HVAC and plumbing needs.

Felipe was outstanding. He was extremely knowledgeable and took the time to thoroughly diagnose my HVAC system. He provided detailed notes and clear pictures, which made it easy to understand exactly what was going on. He explained everything in a way that was straightforward and honest, and I truly felt confident in the work being done. His professionalism and attention to detail really set him apart. I highly recommend him at to anyone needing reliable and high-quality HVAC service.

Ben Adams did a great job! He was on time, provided a heads up when he was on the way, respectful of property, reviewed photos of my equipment and answered all questions. My regular maintenance plan ensures the new installation their company did lasts and is preventative so I don't have to worry about hot summers or cold winters.

Excellent communication, honest and detailed in inspection of current equipment and detailed in all levels of replacement equipment. Excellent listening skills with NO ‘upselling’ of equipment. Received exactly the information I requested and a clear explanation of all differences between the various equipment and components between the Daikin and the Goodman brands. Also received an immediate written quote on each system for comparisons. An excellent meeting throughout.

Two men came out, identified themselves as there from Thermo and began the disassembly of the old furnace, removing it in pieces, removed the old PVC pipes, and then brought in the new Goodman furnace and installed it. They replaced the plastic exhaust pipes with metal exhaust pipes, then went on the roof and installed the pipe caps and black boots, sealing the roof, all included in the cost of the furnace installation. They spent most of the day and into the early evening working on everything, checking out everything to ensure everything involved with the new furnace was working exactly as required, cleaning up after the installation, and removing all debris. They also installed a new thermostat and two safety CO2 detectors. They also discovered an issue with the other furnace and corrected that as well, at no charge, which wasn’t part of the installation. They were efficient, polite, HIGHLY professional, explained everything if we had any questions, and overall all, I wish ALL tradesmen were as honest and professional as these two men are. They are always welcome to install or service our systems anytime. We plan on having a new Goodman A/C unit installed this summer so I’m sure they will return again. Many thanks for all your help!! Thermo Direct will be Goodman Furnace people. 10 stars!! Jane D.

Thermo Direct replaced a 30 year old 2 ton gas furnace and AC unit with a new 18 SEER Goodman mini split ducted heat pump, designed by Daikin. This is no mini - significantly larger than expected. And the Daikin technology seems superior. Eddie, the Thermo Direct rep who designed the system sold me by saying he has the same unit at his house. It is NOT CHEAP, and he offered 2 estimates 25% lower, but this unit is the cat's meow. I financed it through Thermo Direct.

Israel and his partner installed it in one day and it passed Cary inspection with flying colors.

I have seen thousands of mini splits installed in Asia and Africa, but they are rare in the US. This ducted unit included an air handler that was larger than the old one, so it had to be installed horizontally instead of vertically. Thermo Direct made two large air boxes to attach it to the existing duct work.

Most of the mini splits outdoor units I have seen were attached to the wall, not sitting on the ground. But all the mounting brackets online are made from angle iron and bolted together, usually powder coated. That is not great since it will eventually rust and is not nice to look at. Instead, Israel agreed that I could weld together my own stainless steel mounting bracket. During the first 3 hours, when they were removing the old hardware and setting up the inside unit, I welded a new stainless steel bracket from 1.25in and 2in round tube and 2 in square tube. Through bolted it to the wall with 1/2in galvanized rods, washers, and lock washers. Nothing touches the ground.

This unit qualifies for federal tax credit and Duke rebate.

It is on the first floor. I set the temperature to 69 and it provides base heat, which rises to the second and third floors. These floors have a 4 ton high efficiency gas furnace and AC with 2 zones, set to 68 degrees. They rarely come on during the day now unless it is really cold.

The thermostat is new and modern, but it does not tell me the outside temperature, which does show on one of my Trane thermostats. The app to remotely control the unit is FREE, while Trane charges.

Overall very pleased.

Thermodirect came out... not pushy. Gave us a great quote to replace our current unit (we had a bunch of people come out to give us competing quotes). They scheduled a quick turnaround during the holidays. Got two guys out here to get everything installed. They came out at 10 and were done before 3:30. Had a breaker piece that didn't fit our current breaker so they got an electrician out here to make sure it was installed properly. Had absolutely no issues all the way through. So responsive, so well done. Cleaned up well. Very polite. Great team. Would highly recommend and will be using again.

Silas was very professional and knowledgeable with an approachable personality. He was informative and explained the service details in terms that I would understand. He also offered helpful suggestions on ways to extend the life of my system and also the additional services available to support this approach. I have been using Thermo DIRECT for many years and I am never disappointed with the level of service and the staff.