Thermo Direct, Inc.

Christian was the Thermo Direct tech that performed the diagnostic on my furnace. He eagerly explained what he was going to do and went straight to work doing just! When he found the problem he explained and showed me what had happened. I really felt that he was not trying to push a new unit on me like some other techs from two other companies did. I felt I could trust his expertise and was so pleased with all that he did!! Christian is an excellent addition to Thermo Direct!! This was my first time utilizing the services of this company and will call them again if needed!

My experience today with the two service reps (Austin and Zack) went very well.I was very satisfied and pleased with their professional and personal service installing my unit in a timely manner. All of my questions and concerns were promptly answered and explained. I was impressed by their service. Thanks

Chris was extremely knowledgeable, professional, trustworthy and committed to fixing the issues. So glad he was able to figure things out. 👍👍. Today Quinton came out, he too was very professional. I do NOT have any issues with your technicans, but the product y’all sold me has yet to work at 100%, and it was installed in July. ,

Tuck did a great job showing us some options and going over everything. The installers all did amazing work. We installed a new Daikin Fit heat pump, zoning, attic insulation and they sealed our crawl space. Superb work!

Thermo Direct is a good company but it’s the people that make it great like Quan Jones who diagnosed and replaced my Hot Water Heater today. He was professional, honest and trustworthy! I’m very satisfied with the service. I have used Thermo Direct for my HVAC system as well and I would highly recommend their services to anyone looking for a great customer experience!

Spoke with Eddie Blanchard who is an engineer and really knows his stuff. We had a great exchange and he shared all the technical data with me so I could make a proper decision, rather than just forcing some solution. Very easy to work with and, so far, I like their company.
BobM

The tub spout and shower head were replaced. But after using the shower head for a week, I noticed that it was not the one for my tub. They refused to make it right and wanted to charge me for a return visit. They even said I would be charged to reinstall the old shower head.

Buyer, beware!!!! I take back the 5 stars and do not rate the company’s service at all.

Very quick services and was scheduled for 6 to 8 hours but finished within 5. Awesome technicians!!! Replaced my HAVC system, and cleaned and removed the old system. Would definitely recommend the services.

We had the best experience with Thermo Direct. Our electricians Daurlin and Billy were the absolute best! They were very knowledgeable and offered suggestions on lighting options that made our home look spectacular. We will definitely be using Thermo Direct in the future!

I give Thermo Direct 4 stars and not 5 because there was more back and forth communication than I prefer but overall this company went over and beyond to rectify all issues. They showed up on time, completed the job quickly and left the area nice and tidy. I definitely would use their services again!