Thermo Direct, Inc.

Silas was very professional and knowledgeable with an approachable personality. He was informative and explained the service details in terms that I would understand. He also offered helpful suggestions on ways to extend the life of my system and also the additional services available to support this approach. I have been using Thermo DIRECT for many years and I am never disappointed with the level of service and the staff.

I can’t say enough good things about Quan and Thermo direct. we had a major plumbing issue this week and Quan and a few other techs came out multiple times took lots of time with us explained things and generally helped to calm down a really stressful situation. I’ve requested Quan to come back to do subsequent work 2 other times since I first met him. His level of service is excellent and he is a professional, easy-going and kind man.

Thermo direct did a great job installing an Goodman SD 3.5-ton Inverter HVAC system. They replaced an incorrectly installed system by moving the air handler from the closet to the attic.

Eddie Blanchard: HVAC Licensed Sale Rep that provided sound technical advice and warned me what to look out for with other contractors and was right.

Austin Jarrell: Him and his team installed the system in 2 days and was up and running.

Terrence Smith: Him and his team finalized the equipment installation by adding more insulation and organizing piping and wire.

Rome Pham: provided great technical service to fine tune the inverter system software.

Only negative is its pricy to move an HVAC from a closet to the attic. But due to multiple factors, builder cut corners on original install and bad install from shady contractors (FOGG HVAC), it had to be done.

Joe was extremely professional in his work. He came in at the appointed time. The installation was done flawlessly and we can have a nice hot shower. Also, I would like to mention his assistant (apprentice David) who helped make this job easier. Thanks to Thermo Direct for having professionals like Phillip, Joe and David on their team. I will recommend this company to my family and friends.

I had a wonderful experience working with Felipe from Thermo Direct! From start to finish, he was professional, knowledgeable, and respectful. He took the time to explain everything clearly, answered all of my questions with patience, and made sure I felt confident about the service being provided. Felipe’s attention to detail and friendly personality made the entire process stress-free. It’s rare to find someone who truly cares about both the quality of their work and the comfort of their customers, but Felipe does exactly that. Highly recommend him and Thermo Direct!

Felipe and Ben serviced the HVAC system recently and were thorough in their work. Felipe was super cordial and explained his findings in a way that was not intimidating, which I appreciated. I highly recommend Thermo Direct to anyone who needs this service for their home or business. Thank you Thermo Direct!

Quan was very pleasant and friendly upon arrival. He carefully diagnosed the issue with the toilet and sink. He explained in detail how he planned to fix the water leak in both places. He worked diligently, cleaned up thoroughly afterward, and even helped me save a bit of money.

Mike Speich did an amazing job, he was very knowledgeable and communicated well. He was able to explain all the errors that the previous so called “plumber” made and fixed them the proper way. I will definitely used Thermo Direct for any plumbing issues in the future. Thanks Mike

Mr Jones was prompt, professional, polite, knowledgeable and friendly. He gave me all the information and options available, offering both the pros and cons of each, I needed to make an informed decision. I was very impressed by his confidence and appreciative of his candidness.

I received the best quotes for a water heater from Thermo Direct so I scheduled an appointment for installation. The entire process went smoothly from making the appointment, to installation, to billing, to follow up after the installation. It's clear that this company values customer service.
I also want to add that Mike and Quan did a wonderful job removing my old water heater and installing the new one. They cleaned up my garage of all the debris, answered all my questions, and even offered tips for maintenance, which I appreciated!

I worked in customer service for over 14 years, so, my expectations are high when I'm the customer. I'm happy to say, I was not disappointed with my choice, and I have already recommended them to others!

I really appreciate Thermo Direct, especially technician Tome Pham. Although their schedule was full, they made the extra effort to send Rome due to the urgency of our issue. He was professional, friendly, and clearly explained the cause of the problem. The repair was handled smoothly and efficiently. I’m very grateful for their prompt and excellent service.