Thornton & Grooms

I just moved into a new house and noticed a large temperature and humidity difference between the two floors. I was able to make an appointment quickly with Thornton & Grooms to see what the issue was. The first tech, Kyle, was very informative, good about explaining the issue without making it feel like he was talking down to me. He was also great about stepping into a room when I needed to move my dogs through the house - the dogs were already stressed by the move and add in the heat of a malfunctioning AC and the presence of a stranger and they weren’t up to a meet and greet.

Thornton & Grooms got the needed part in quickly and were out 4 days later to install it. It was an all day job, so I closed all the blinds and did my best to conserve what cool air I could in the house. The second tech. Dave, was great about going thorough outside doors quickly to help keep cool air in. He also worked as efficiently as he could to make sure I had the AC back up and running as soon as possible and made some suggestions on how to maintain cool air in the meantime.

I really appreciated the professionalism and prompt service. My AC is now working properly and my dogs and I are enjoying our heatwave from inside our cool home.

Randy did an amazing job fixing our plumbing issue. He went above and beyond to properly root cause the issue and fix it. He patiently listened to our concerns and addressed them properly.
He did such a great job that from now on, anytime I have a plumbing issue, I’m going to ask for Randy to come over and take a look. I fully trust him, his technical skills and his amazing work.
Thank You Randy, Thornton and Grooms must be happy to have you on their team.

I was a care club member for a whole year and it was a part of a service that I received with discount if I was a member. I did not use any of the yearly included checks that year. Then couple years later I realized there is also a monthly membership, I paid for the monthly to get my furnace checked, next month I was charged automatically, because I forgot to cancel. Therefore I wanted to at least take advantage of that and get my house’s drain checked also wanted to cancel my membership for next month. I had a call with company regarding that and had the worst experience with their club team. Very rude and she was telling me that they could have charged me with full service fee last month for furnace check if they knew that I am not full year member! My simple question was why do you have the monthly membership then?and also there is a statement on your website that you can cancel anytime! Am I stupid to think that I can pay monthly and get the same service and cancel anytime that I want? Otherwise I would be stupid guy who wants to pay 20$ per month and gets nothing in return! If the company think this is not fair, why do you give the option?!! There are other companies charging half the yearly membership fee, the reason your monthly membership worked for me was because I didn’t have to pay the full year membership! All this said to be fair to the company, I did receive good quality service and the people visited my house all decent and professional people who gave me good advice regarding maintenance and equipments. They spend enough time evaluating the situation and providing recommendations. I wish I was not this disappointed to post this negative review here.

Huge kudos goes out to Chad and Paul. They installed a tankless water heater in my home. They went above and beyond all expectations, which included going the extra mile by installing new fittings and lines that were not part of the original scope of work. Both Chad and Paul were friendly to me, and to my dogs as well. It was a big job and they got it done!

I called Thornton and Grooms for a routine drain snaking because their $99 pricing was clear and straightforward compared to some competitors. I also see their trucks around town frequently, which gave me confidence.

Scheduling was easy through their automated system and they were able to get me in the same day. The technician arrived on time, communicated well, and was respectful of the house. Before starting the snake, he took time to disconnect the line in the basement to identify where the slowdown was happening, then proceeded once he had localized the issue.

Unfortunately, the snaking did not resolve the problem. The technician clearly explained his findings and wrote them up for us. He offered a couple additional things he could try but was transparent that they only had about a 50/50 chance of success. Instead, he recommended having a specialist camera the line as the next step, which matched what we had seen in our own research. There was no pressure or scare tactics, just straightforward advice.

When I went to pay the $99, he said there was no charge because the blockage was not cleared. That was an integrity move. He spent over an hour working on the issue and it would have been reasonable to charge for the visit.

We are still deciding on next steps for this situation, but based on this experience Thornton and Grooms will be my first call if we need help again.

Very knowledgeable and friendly. Would definitely recommend. They installed our new kitchen sink, garbage disposal and faucet with great ease. Thanks Lucas! And your helper Jake

Highly recommend. Thorough, knowledgeable, professional, and prompt. They keep you informed and answer any questions you may have. They replaced my entire heating and cooling system the following day after I called (shout out to Kevin and Matthew). Then I had a drain issue with my laundry tub, and again, they fixed it the following day (shout out to Chad and Josh). I'm very happy with all the work. Very easy company to deal with.

Christian and Cody did an excellent job. Very professional in every way. If anyone needs any plumbing or heating and cooling products or service, I would strongly recommend Thornton and Grooms.

Absolutely knocked it out of the park! I had the pleasure of working with Darrin W. He was extremely knowledgeable and walked through each step of the process of what he was doing throughout his visit. If you have any drainage issues, I would highly recommend going through Thornton and Grooms! At such a great value, I don’t think you could go wrong! Thanks again Darrin!

Thorton and Grooms sent out their best man, Darian Byrd, to look at our boiler and radiators, to make sure they are working properly. He was extremely knowledgeable and gave us great service!