Thornton & Grooms

I recently had the pleasure of working with Brandon Flowers from Thornton and Grooms, and I can't recommend him highly enough. Brandon took his time to thoroughly explain the process and answered all my questions, which made me feel much more comfortable. His attention to detail was impressive, and the job he did was solid and efficient. It’s clear that he takes pride in his work. If you need reliable service, I highly recommend requesting Brandon!

I have used the services of Thornton and Grooms for several years and have always received excellent service. I needed some plumbing services recently after I moved to a new home. The plumbers who did the work were able to explain everything that had to be done. It was done in a timely manner. They were respectful of my property and cleaned everything up before leaving. I was extremely satisfied.

I cannot say enough good things about the absolutely amazing group of professionals who worked like surgeons to diagnose, locate and tackle the issue. The team worked together like a well oiled machine with kindness, compassion and respect for our property. Thank you to Craig, Gabe, Patrick and everyone who came through for us. Awaiting city inspection to wrap it up.

Cody Schaffier and Codee Harris were extremely helpful when performing our service and made sure to explain everything and left no questions unanswered. They treated our home like their own. Codee even brought in a large package I got while they were here and brought in my trash bins which was so unnecessary, yet so kind and appreciated and just goes to shown the kind of service they performed. The new pipes look beautiful and I have no concerns. This was an unexpected and pricey project for us and they made it less painful by their service. Earlier in the process we also had Craig Prudom who was amazing and did the scope for our house and took videos and had us watch and explained what everything was and how our plumbing all connects. He took the time to show us our main clean outs and educate us on our system. Lastly, Dylan Hoover was our original drain guy who came out and cleaned out the bathroom tub and our kitchen sink and got the ball rolling for the rest. All four folks listed were so professional and took the time to involve us in the process.

Shane was the service technician that serviced my home. He was on time and very helpful / knowledgeable. He answered all my questions quickly and efficiently, and If I didn’t quite understand he explained further. He worked quickly and assessed all possible issues that could have been the source of my AC issue. Personally, I don’t feel that you get very many service agents like Shane today. I was very pleased with his service and knowledge. Thank you. My wife and I appreciate your workmanship and willingness to fit our schedule and needs. 5 stars to Shane without a doubt!

Dominick B. was awesome, he came out to fix our drain and immediately made us feel comfortable and assured that he would get this fixed and help us understand what’s causing it. After discovering root growth inside our drain he took the necessary time to get the roots removed and our drain running efficiently again!

I’d recommend the company because scheduling was simple going through the online process, I received a few phone calls leading up to the service and a tracker showing me the techs location so I could anticipate his arrival. In addition to this they also sent us a picture of the employee that’s going to service our location so we know who to expect! Amazing service all around!

I had water coming up into my basement and called Thornton & Grooms. I have used their services in the past and was pleased with their work. This time around was no different. Cody arrived on time and immediately got to work. He was very personable and kept me informed throughout the process. I ended up requiring additional work and Brad made a point to thoroughly explain what the issues are, how they can be fixed, and exactly how much it would cost. He helped me set up an appointment for an install crew to come back in two days. I am very satisfied with the work that was done and every person Thornton & Grooms has sent to my house has been outstanding. Thank you!

Review EDIT: Job and Billy from the Install department were at my home today to complete the work previously scheduled. Billy has excellent people skills, he kept me informed throughout the process. They were working outside in direct sunlight and the heat for the entire job but that did not hinder their commitment to customer service and superb work. Job and Billy are true assets to Thornton & Grooms. Thanks again!

Brandon, Hannah, David, John and the rest of Thornton and Grooms 5 Star Team were Outstanding!! Watching your care and attention to detail while installing my new Heat Pump and High Efficiency Furnace (with all of the trimmings) was like watching an artist creat a MASTERPIECE!! You took your time and installed PERFECTION!!! You have set an all new Bar for my Home improvement experience and expectations going forward. Top Tier All The Way Around!!! Thank you all so much for EVERYTHING! PROFESSIONALISM AT ITS FINEST!!!

This is the worst experience I ever had. Don't ever do business with delvin, Davis.
And Thornton and grooms.
He was an inexperienced tech. with very little knowledge of hot water heater. He didn't drain out the water inside the heater and decided to take it down. 14 stairs in my mother's condo. He did not strap it on the dolly it fell down 14 stairs. Flooded the carpet and the floor water got inside of the new water heater and he also damaged the door and didn't even care. The company doesn't care either. He lied about how much money he was gonna charge. My 86 yearyl mom, the company's teaches them these shyster ways. He's only 20 years old and acts like he'16. Please look at the pictures and don't do business.With Delvin, Davis and Thornton, and grooms.If you are a senior citizen and a woman. Every one that works there are very rude over the phone and thought my situation was funny shame on you, T&G.

The customer service with Thornton & Grooms sets the standard for how all companies should operate. The entire staff is extremely professional and communicates very well from the initial phone call through to job completion. Aaron and Josh did an excellent job of reviewing my plumbing concerns and making recommendations on different resolutions that could be done. Then Steve, Demetrious and Kelsie completed the job same day. At the end, they walked me through the work performed and made sure I was satisfied. They even cleaned up the work area and the entranceway to my house at the end. Great work all around.