Thornton & Grooms

Zach Bollman called approximately half an hour before his arrival as dispatch said he would. Zach was outgoing asking what our plumbing problem seemed to be. He described Thornton & Grooms mechanical system protection plans and pricing. Zach was careful to cover the bathroom tile surfaces and cabinets. I asked if I could watch him work, he said no problem. Tools were brought in and work began. Zach explained what he doing step by step answering my questions. Through the repair he was focused and professional. Once the drain was cleared, the system was checked for leaks and work area cleaned up. Paperwork and payment was electronically processed and Zach left for his next appointment. Payment was the price quoted. Thank you. I highly recommend Zach and Thornton & Grooms.
Kevin Clarke

I would 100% recommend Thornton & Grooms for your HVAC installation. From making the appointment to the install of my furnace and A/C unit was 5 star service. I had my installation done in November 2025. It started out that I caught the furnace inspection deal so I can get my furnace checked out. Stephen C. came out to inspect my furnace and he was so very nice and knowledgeable and apologetic that he had to give me the bad news that I needed a new furnace. So, Brian M., the sales rep, came out and again very knowledgeable about the products they sell and very professional. Then Kevin C. and Matthew B. came out to do the install of the furnace and A/C unit. They were very professional. Kevin C. made sure he explained everything and if I had any questions to feel free to ask him. Kevin and Matthew cleaned their areas before they left. I had no complaints throughout the whole process. Thornton & Grooms sent texts and pictures of whom were coming to your home. From start to finish, the professionalism and courtesy from every member I had to encounter were EXCELLENT. I just had my city inspection done and everything was fine. I will definitely recommend Thornton & Grooms for your HVAC needs.

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great demeanor and was very professional and helpful. Nick definitely earned a 5 star rating. Thanks Nick!

Review for Mike Lilley, Thorton and Grooms technician. Mike was the most detailed and informative tech I have ever had in my home. Mike took his time to show me everything about my heating system and it's performance. Ultimately it was time to replace it. ( the unit was 21 years old). Without Mike's thorough inspection I would not have known how badly I needed a replacement.
Tequila , another representative of Thornton and Grooms was able to be scheduled the same day as Mike Lilly's visit to review and contract what heating system we would need to replace our old system. As with Mike she took the time cover all options and recommend what would be the best option. Tequila was knowledgeable, professional and had a great demeanor. Similar to Mike she knew what she was talking about. Tequila was able to schedule an installation of our new system the very next day. Thanks to Mike and Tequila.
John Torres and Jesse Smith showed up the very next day to install our new heating system. John and Jesse were professional and unbelievably talented and competent. They dismantled the old system and replaced it with the new one in 4 hrs. They were organized and left everything clean and neat John installed the smart monitor for the system and thoroughly explained how to use it.
I can't overstate how coordinated ,professional and knowledgeable this experience has been with Thornton and Grooms. What was very impressive was that they all spoke very highly of the Owners and their customer expectations. They all gave us the appearance that they enjoyed what they did and who they worked with. Very refreshing!!!!
Thanks, to Mike , Tequila, John and Jesse! Great coordinated effort.

Review for Jacob Priest: Jacob performed a complete and thorough examination of our plumbing. During his inspection he replaced our kitchen faucet and two toilet inner parts, which now work great. Jacob inspected all water lines, sump pump and hot water heater. He methodically reviewed each floor level. On our main floor he inspected all faucets ,showers and toilets.Jacob tested our water for chlorine, hardness etc.,very detailed and he took the time
to explain each finding. Afterward he gave us a summation of all his findings and a choice of what we would want to act on. His time spent with us was about 2 hours, his findings were comprehensive and very thorough. Jacob was a pleasure to work with. He had a very helpful attitude and approach. He definitely deserves a 5 star rating. Thornton and Grooms should be complemented for the quality of associates they employ. Thanks, Jacob!

Lead installer, Jack Nolta appeared on schedule the initial day of installation of our new Navien boiler system. As the work progressed, Jack kept us informed and we never felt overwhelmed by details and technicalities. Once complete, Jack was diligent about the final adjustments needed to acheive maximum performance.
We are now a couple of days (nights) into flawless, comfortable and quiet performance.
All along, the Thornton & Grooms organization has been immediately available for information and support.
Based on our experience, we wholeheartedly recommend them.

Lead installer, Jack Nolta appeared on schedule the initial day of installation of our new Navien boiler system. As the work progressed, Jack kept us informed and we never felt overwhelmed by details and technicalities. Once complete, Jack was diligent about the final adjustments needed to acheive maximum performance.
We are now a couple of days (nights) into flawless, comfortable and quiet performance.
All along, the Thornton & Grooms organization has been immediately available for information and support.
Based on our experience, we wholeheartedly recommend them.

This was our 2nd experience with Jeremy and still as pleasant as the first. Very fair and knowledgeable. His friendliness showed how much he loves what he does.
Thanks Jeremy!

We also met with Logan. Great guy and extremely helpful. Thanks for all your time!

Lastly, Zack K was referred to us by Jeremy...he is the best of the best in his field position. I had flushed my entire key fob and set of keys down the toilet...don't ask 🙄 and I'm no time, he was actually able to retrieve them. In fact, it seems they work better than they originally did! 🤣😭
Zach is an extremely positive and upbeat person with exceptional personality and knowledge.

I highly recommend Thornton and Grooms for ALL your plumbing needs!!!
HANDS DOWN THE BEST 🙌🏽

Nick , removed and reinstalled a toilet for us due to our flooring getting replaced. He also disconnected and reconnected our water line to our icemaker. He corrected the venting from our hot water heater. Nick also made sure our connection was to code. Nick was very thorough and knowledgeable. He had a great demeanor and was very professional and helpful. Nick definitely earned a 5 star rating. Thanks Nick!

Professional, excellent, and outstanding service by your technician Rodney Parisien. I always call Thornton & Grooms for the plumbing and furnace needs because they are honest, trusting, and reliable. Rodney is a very knowledgeable and efficient Master Plumber. He went above and beyond and took the time to explain the best options for resolving the plumbing situation. Thank you so much Rodney and Thornton for the amazing experience. Very satisfied and highly recommended!👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Was able to schedule a drain unclog service and have it fixed within 24 hours for just $99. Brandon R. was the individual that came over to perform the service and he was incredibly professional, thorough and polite. Every step he performed was explained and the final price was given after his initial investigation before the work was even started (no hidden cost or fees!). A lot of care was taken to keep the surrounding areas clean (drop cloths, boot covers, and wheel covers on equipment brought in). Would highly recommend!

First Class excellent service! Jason and his team exceeded all my expectations, not only with quality work but taking the time to explain the installation and how everything works and what I need to do to maintain the system. I especially appreciate the attention to detail from Jason. He installed the system as if it was going into his own home. Everything was perfect. Thank you Thornton and Grooms!