Universal Windows Direct of Ft. Wayne

Cannot recommend. Was not a good experience. Dropped a star because they are mischaracterizing my concerns. I did not object to seams in the siding. I object to there being seven on the west side of the front, which is the driveway side. (It’s not an aesthetic outcome any homeowner would want on the main entrance to their property.) Standard practice is to spread the seams out and avoid bunching them together. The longest runs on five or six of the boards with those seams I’m talking about are 11’8.” So they could’ve been sided with full length boards. I even would’ve paid extra for them if the company had told me, this is what the front of your house will look like, with seven seams on half of it. (The east side of the front, which is the same length as the west, has two seams, and I have no problem with that.) The problem could’ve been avoided by siding the entire front first, and doing it with as few seams as possible. (If the east side of the front was sided with just two seams, the west side of the front could have been done the same way.) It’s also interesting that when the project manager told me he was going over to check the completed job, he said he fully expected there would be surplus siding that I could have. But when he got there, there was none left. (I’ve still got his text messages.) Also, they say they are happy that I am otherwise satisfied with the job. No clue where they got that. I never said I was, because I am not.

Glad I chose Universal Windows. The salesman was pleasant and focused on my needs. Prices were reasonable. Windows and door quality is superb.The installers were prompt and professional. Marc dropped in a couple times, met me, and made sure I was happy with my purchases. Free, was the only way it could have gone better, i thought, and assured him. Great place to do business!

We had an amazing experience with Universal Windows Direct from start to finish! Their team was professional, knowledgeable, and truly cared about finding the best solutions for our home. The crew was punctual, respectful of our space, and left everything spotless when they were done. We highly recommend universal windows direct to anyone looking for top-notch service and quality products! 👏🔧🏡

Highly recommend! The service techs that did the work were extremely professional and treated my home as if it was there own. Cleaned up all debris that was also on the outside of the house.

Marc was great to work with. He installed a new roof, gutters & a new exterior door & storm door on my home. He kept me informed & showed up when he said he would be here. He followed up to make sure I was happy with everything. I'm very pleased & will definitely have him back for future projects.

The crew did a really good job and cleaned up the work area when they finished the installation. The new doors look great!

Great selection of doors and glass at very competitive prices. Staff was friendly and helpful. Install professionally done. Couldn't be happier with my new front door!

We have had Universal Windows do work twice over the past 5 years. They installed new windows and most recently put a new roof, gutters/guard and skylight in. They were quick and did a nice job. I am pretty sure my husband and I spoke with everyone from the customer service rep to the president, finance, sales rep etc. They were all polite and genuine. We were able to pick all the colors out and our sales rep Norman was patient with us. Picking colors for home improvements is a big deal. Having people in and out of your home you trust is important. I feel we made a good choice.

I don't think we could say how very pleased we were with Tina (who waited a year after we had a family emergency for us to call back) and Norman Conrad our sales person. We had another company come and give us a quote and it seemed pushy to us. Mr. Conrad was anything BUT pushy..explained everything, no changing prices if we didn't do it right now, etc. We are excited and looking forward to our new windows. Thanks so much for a great experience!

I would give them a 10 if there were that many stark. The guys were great. There were a couple of places that were Duffy to reach but they figured it out and got it done with no delays. Thank you Universal Windows. My house is so much brighter and and I love my new front window.