West Shore Home

We had West Shore Home install an upgraded walk-in shower in our master bath. The unit that was in there was a contractor-grade one-piece stall that was hard to clean, and had some safety issues.
Before I get into the "bad and ugly", I have to say the the installation crew that installed our new shower did a great job, and the finished product looks good, has a number of safety features, and will be quite functional. In addition to being craftsmen, they were very considerate, and spent a good deal of time with my wife to ensure all of the final fixtures were placed just so. Understand that the 2-star rating in no way reflects on their work.
As the review title suggests, the 2-stars is due to the cost and the shroud of secrecy around it.
1. We were interested in getting both of our bathrooms updated at the same time, so I contacted the company to get some kind of rough estimate to determine if I had enough cash available to pay for two shower installs. No can do - they must know what the average shower costs, but won't share that figure - I suspect, because most customers would head for the hills. As such, I set up an appointment to get an estimate for one.
2. The salesman, an engaging young man, was polite, and after measuring and identifying our options, came up with a price of $26,446. For your information, this is the price that they guarantee for 1 year.
3. After he learned that we were return customers and that I was a veteran, he started pecking away at his laptop. When he finally emerged, he said he could give us a combined discount of $8,155. That left a final cost of $18,291. No itemized list of parts and labor - just a number.
4. We knew, as past customers (this was our 3rd shower install), that the final result would be good, but what customer is going to be happy purchasing any product that is marked up 30-40% (estimated based on previous projects).
5. Here's the kicker, the $18,291 price was only good for that day's session, otherwise we would have had to pay the $26,446. Oh no, that's not high-pressure sales according to their website. :-)
So now anyone reading this review will be able to see some pricing with all of the covers removed.
Bottom line: Yes, we paid the outrageous price for the shower, and yes it is nice. Will they get the second job here? When a certain hot place freezes over...

One word to describe our experience with this company: Nightmare.

Have plenty of pictures if you want to see. Do not fall for their scam sales tactics, especially how they really play up that it'll be complete in one day. It's "complete" in one day with shoddy workmanship. Also, EXTREMELY overpriced. They come to fix their mistakes (like leaving work out of code, punctures in piping, incomplete caulking that causes water to dribble out of the bottom of your shower onto the floor in multiple places, unlevel shower doors so they don't even close correctly or completely, a bubbling shower wall, and more...), costing you more of *your* time; yet, here I go to flush my new toilet and the handle breaks. This is after two full days of them *re-doing* the *entire project* and then a guy having to come after-hours to fix a leaking fitting-- while I was trying to get dinner on the table. Them redoing the job included them having to replace the toilet and floor they damaged during the initial job. Little snapshots of this whole experience. Saying yes to these people was a bad decision. And it feels worse that it seems like we worked with overall dishonest people. You have to know what questions to ask, you have to bring in a level and check them along the way, and they "upgrade" your project during the "fixes" when they had "guaranteed" the best at the start! For the price, we had assumed we could initially take them at their word. Unless you want to pay an arm and a leg for a *major* headache, learn from us and seriously just run.

Checked with several contractors to remodel the master bathroom. Contacted WSH and decided to have them do the remodel. Decided to do 2 and 1/2 bathrooms (3 in total). Team consisting of Wyatt c, Paris M, Stan P, David, Chris, Arron A, Tony, and Dustin did a tremendous job in completing all three in just two days. The installation was smooth and professional. I would use WSH again for other projects. The pricing was very reasonable.

Deon Trowell and Alexis Gant, where extremely positive and addressed all my concerns. A complete delight to work with and an asset to the West Shore Company.

Tim White arrived on time and organized. He came to determine why my small shower (6 months old) was leaking. He determined the lower caulking needed to be removed and redone. He worked efficiently and did not leave a mess. He explained that I was not the cause of the leak (as many of us homeowners believe we have done something wrong).

I am puzzled however why a shower that is used by only one person, three times a week would need to have this repair so soon.

I also had the opportunity to clean my shower head. I can't reach it, and Tim took it down made a few repairs and gave it to me to clean it. What a good feeling.
I am grateful to Tim for tweeking my new shower. I'm wondering if a "tweeking visit" should be part of the process.

Also I am grateful that I could afford to have my old shower replaced in 8 hours rather than 7 weeks as it usually takes the traditional bathroom/shower makeover.

The outside of the new front door looks great. However, I was told that they would measure the old door space which consisted of a double door and that the new door would be custom made to fit the old space exactly, but the door designer did not take into account the material to hold the new hinge and that required the door to shift an inch. That meant on inside they had to shift everything an inch that left a hole in the mop board and a hole in the LFP floor and damaged the drywall on the left side of the door for a 1 inch strip that will need to be repaired and painted properly. Very poor measure and design work

Technicians arrived on time. Completed the removal and installation of front door in a fast and professional manner. Work area was cleared and trash disposed.
Dennis and Josh representative the company in a positive manner.

The installers was very professional. And hospitable,wife love her new walk in shower. I would recommend westshore.💯

On January16, 2025 Matt K., Seth S., and RJ H.,showed up on time.They explained everything they had an order to do. A tub to shower conversion, anew toilet and floor. The hall floor was covered.The counters were covered. As they started working the trash was removed as they worked. Every step of the way we were informed about what they were doing. At the end of the first day the shower was installed and the floor and toilet was removed. On the second day the shower bar, shelves and shower seat was installed again asking us where we wanted everything. The floor and toilet were installed again asking us which way we wanted the floor installed. When everything was finished Seth went over everything with us and asked if we were satisfied with their work. All three men were polite and friendly. They all knew what they were doing. They all worked as an excellent team. I would definitely refer these men and West Shore Home to family and friends

Their prices are exorbitant, the choice of materials is poor, such a scam company. I am honestly surprised that they get any customers -- $25,000 for a shower surround, vanity, and new toilet!?!?! Was able to get it done by a real contractor, including tile work, for half the price.