How to Vet a Potential Gutter Contractor on a Call

In recent interviews, 90 percent of homeowners told Modernize they wanted a checklist to help them choose contractors. One of the most important steps is the first phone call with a potential gutter contractor, where you can compare them to others. While it’s important to feel comfortable, this call should also cover key questions to make sure you have the basics before moving forward with a gutter replacement contractor.

Use the guide below and adapt it to your needs to make sure you get all the information you need from your call with a gutter contractor.

How to Prepare for the Call With a Gutter Contractor

Before you call, follow these steps to help you find the right professional for your gutter project:

• Check the contractor’s contact information. This helps you avoid scams. If needed, ask for the company’s legal business name and physical address.
• Look at their website. A professional and updated site is a good sign.
• Read customer reviews. Modernize offers verified reviews. Pay attention to both positive and negative feedback, and notice how the company responds.

How to Assess a Gutter Contractor’s Experience

A contractor’s experience is important for quality work. More years in the business usually means more local know-how and technical skill, which can improve your gutter installation or repair. If a contractor has less experience, it doesn’t always mean poor quality, but you might expect lower rates and warranties, giving you a chance to negotiate.

Understanding a Project Estimate

Once you get an estimate for the project’s costs and timeline, make sure you understand how it was put together and what happens if anything changes. Ask questions if anything isn’t clear, and don’t hesitate to ask for an explanation.

Make sure any unexpected project expenses are given to you in writing. Surprises should not catch you, your contractor, or your budget off guard.

Experience with Incentives or Rebates

You want your gutters to protect your home, and some communities offer incentives or rebates. When you hire a contractor, ask if they know about any financial incentives you might qualify for. A good contractor should know about both the technical work and any available incentives.

Can the Gutter Contractor Provide References?

Gutter installation or repair can last for decades and also affects the contractor’s reputation. Ask for testimonials from past clients and get their contact details so you can talk to them directly about their experience.

Get a cost estimate for your project in your area from Modernize. This is a big investment, so the more you know about the company you choose, the better.

Provide Proof of Insurance Coverage

If there’s an accident during your home improvement project, you want to know your contractor is fully insured for personal liability, workers’ compensation, and property damage. Even if they have no history of accidents, it only takes one to affect your project and your savings, especially since gutter work involves ladders.

Warranties also affect your quoted cost. Most installers offer manufacturers’ warranties to protect you from faulty equipment. Some may also offer extra guarantees for the installation or cover possible damage to your house. Make sure the warranty clearly states what it covers and what it does not.

The Modernize Contractor Checklist can help you find a trusted contractor, so you can feel confident your gutter project is in good hands. You can access the interactive checklist by visiting the Modernize Resource Center or clicking here: Modernize Contractor Checklist.