Castle Windows
Company Highlights
About
Castle Windows
"The Window People"
Castle Windows has provided quality windows to our customers since 1977. A family-owned window company, we've maintained a close-knit culture among our employees as we've grown our home improvement service across 11 states. We call ourselves the Castle family because that's truly how we see ourselves as a family. We want to bring that same respect and quality of service to our customers. Whether you need replacement windows, entry doors, roofing, or siding, Castle Windows is here to help.
- 48 years in business
- Bonded
- Insured
- Offers Financing Options
- Offers Military Discounts
View this profile on InstagramCastle Windows (@castlewindows) • Instagram photos and videos
Frequently Asked Questions
What is Castle Windows known for?
Castle Windows is a family-owned window, door, and siding company founded in Philadelphia in 1977, manufacturing custom vinyl windows and doors distributed through a dealer network across 11 Northeastern and Mid‑Atlantic states.
Where are Castle Windows' products available?
Castle Windows services homeowners in Connecticut, Delaware, Indiana, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Virginia via its regional dealer network.
Does Castle Windows offer a lifetime warranty?
Yes, Castle Windows provides a true non-prorated, transferable lifetime warranty covering frame, sash, glass breakage, seals, screens, installation, and operation—with free service labor for life.
How does Castle’s warranty compare to other window companies?
Castle offers one of the most comprehensive lifetime home window warranties in the industry—most competitors charge service labor or prorate over time, while Castle includes parts, labor, and glass for the life of the original homeowner and each transferee.
How much do Castle Windows installations typically cost?
Installation costs vary based on window type and project size, but recent customer surveys estimate an average of $400 per window and total project costs in the $4,000–$15,000 range depending on scope and customization.
Who installs Castle Windows products?
Installations are completed by Castle’s authorized dealer network using trained local technicians; the company does not rely on nationwide subcontractor crews to maintain warranty coverage and quality standards.
How responsive is Castle’s warranty service?
Castle provides 24/7 customer support, and service charges are never billed to homeowners—as long as the issue falls within the lifetime warranty’s coverage.
What window styles does Castle offer?
Castle offers double-hung, casement, slider, awning, bay, bow, transom, garden, and specialty windows—all built with custom vinyl frames and energy-efficient glass options.
How do homeowners rate Castle Windows?
Modern expert reviews rate Castle around 4.7 stars for product and warranty value.
Who is Castle Windows ideal for?
Castle is a solid choice for Northeast/Mid‑Atlantic homeowners seeking affordable vinyl windows with a best-in-class lifetime warranty, customizable styles, and local installation—especially where higher-end options like Andersen or Pella are not available.
Promotions
Castle Windows
-
Lifetime Warranty
Here at Castle, we believe in our products. That belief has been echoed in our strong professional reputation and customer reviews. In fact, we believe in our products so much that we offer the best warranty in the industry — a lifetime warranty. Lifetime means lifetime, and, yes, that includes service.
Many companies claim to offer a lifetime guarantee, but if read the small print, you will find out why Castle is your best option. Our windows are designed, engineered, tested, and manufactured in our factories in North America.
Terms and Conditions* This warranty is made in lieu of all other expressed warranties.
* In no event shall the company be liable for special, incidental, or consequential damages or any delays in the performance of this warranty due to circumstances beyond its control.
* This warranty does not cover damage caused by vandalism, abuse, alteration, tampering, improper maintenance, negligence, failure of the structure, fire, lightning, hurricanes, tornadoes, or other acts of God.
Expires 01/01/27
-
100% financing with no down payment*
Castle Windows offers many financing options, including 100% financing with no down payment.* We work with local and regional banks to provide great financing options.
Terms and Conditions*Qualified buyers only. Certain restrictions may apply.
Expires 01/01/27
Homeowner Reviews
Castle Windows
Reviews by Platform
- 3.7 / 5
- 4.1 / 5
- A+
Only show reviews that mention…
148 reviews
Wayne S
Our windowreplacement of twenty-seven, double hung window replacement, july 2000.
Professional service people. Very happy. Entire team from start to finish.
Lifetime warranty as this work was replacing 4 foot x 5 foot picture window, 3x for free.
Highly recommend.
Professional service people. Very happy. Entire team from start to finish.
Lifetime warranty as this work was replacing 4 foot x 5 foot picture window, 3x for free.
Highly recommend.
July 31, 2025 · Verified
Stephe
We had complete new windows fitted to the front of our house by Castle Windows.
They were excellent tradesmen and did a fantastic job.
We had no problems whats so ever.
Thank you guys and keep up the good work.
They were excellent tradesmen and did a fantastic job.
We had no problems whats so ever.
Thank you guys and keep up the good work.
July 31, 2025 · Verified
Lanier D
Worst customer service and the window quality is poor. Besides the fact that we can feel the wind blow right through the glass of the windows, we've been struggling to lock half of the double hung windows they installed.
Customer Service: Once we finally got around to calling them about the lock, Kim, the customer service rep was rude, abrupt, and unprofessional. Did not take accountability for the fact that her driver was late, did not keep me informed, I had to initiate every call, and didn't apologize once.
Window Quality: The service person Kevin was nice, late, but professional. He said the issue is that we've left the windows unlocked too long, so now it's difficult to close them. The solution is keep the windows locked so that it could be accustomed to being locked. Wish I was kidding but no lie.
Windows are going to cost you whether its high quality or Castle Windows, so my recommendation for you is to err on the side of quality and stay away from castle windows.
Customer Service: Once we finally got around to calling them about the lock, Kim, the customer service rep was rude, abrupt, and unprofessional. Did not take accountability for the fact that her driver was late, did not keep me informed, I had to initiate every call, and didn't apologize once.
Window Quality: The service person Kevin was nice, late, but professional. He said the issue is that we've left the windows unlocked too long, so now it's difficult to close them. The solution is keep the windows locked so that it could be accustomed to being locked. Wish I was kidding but no lie.
Windows are going to cost you whether its high quality or Castle Windows, so my recommendation for you is to err on the side of quality and stay away from castle windows.
July 31, 2025 · Verified
Joel H
Claims to have a life time warranty on it's windows for parts and labor. Trying to get them to fix my windows for over 4 months. They came once with the wrong parts. Numerous phone calls and e mails after go unanswered. Very disappointed with this company and false warranty.
July 31, 2025 · Verified
Anthony M
This should have been a straight forward roof replacement, side and front windows an French doors. It ended up as a catalogue of incompetancy and a lengthy completion period. A father & son from Datchet were the sub- contractors they used for the dismantling and main build. Supposedly ex- Everest Windows installers, no wonder the company went bust. Their quality of work was appalling. Large gaps in the finished conservatory frames which you could see daylight through and let in water. Lead flashing that didn't meet current specification. Damaged window cills. The plasterer was no better and Castle had to hack off several large areas and re-plaster. I made it clear that I didnt want the original sub-contractors back. The workmanship in the re-routing of the kitchen extract fan was shocking. Castle Windows mis- measured the side windows not once but twice. I had many visits by Castle contractors between the end of August 2024 and end of November 2024 having to repair and make good the shoddy workmanship. Not once during this time did I receive an apology from the company nor a visit from one one of their senior people to look at the issues. This was despite numerous emails and phone calls. I was basically acting as their site supervisor/project manager who oversaw the work and flagged up problems for rectification. It was only when it came to the request for final payment that I received some form of veiled apology. The end result is ok and I appreciate that much of the problem was caused by rogue sub-contractors, but Castle Windows could have done so much better with their customer service.
July 31, 2025 · Verified
Mark M
Castle Windows and Doors provided us with excellent service from start to finish. Vinny, our salesperson was knowledgeable, professional and extremely personable.
The door arrived in a very timely manner and the instillation was smooth and professional.
I would highly recommend Castle to anyone looking to update and improve their windows and doors. I give them FIVE STARS!
The door arrived in a very timely manner and the instillation was smooth and professional.
I would highly recommend Castle to anyone looking to update and improve their windows and doors. I give them FIVE STARS!
July 17, 2025 · Verified
Shannon W
We had a very good experience from initial consultation to installation. The customer service has been excellent and the installers (Israel and Edel along with their team) were prompt, efficient, courteous, and neat. The windows seem good quality and work well. We will use Castle Windows for our next project without question. Thank you Castle Windows!
July 2, 2025 · Verified
shen Z
I had my windows replaced less than 2 years ago and am ready to replace them. They were not installed very well. Within 2 years, water began to seep into the house from the outside. I requested a home warranty service but they have not started repairs in over 2 months. My home is on a busy road and the windows make the same noise when the windows is open or close. I am very disappointed with their product and service. I have already found other products to replace their windows. There are many shortcomings, especially in terms of installation.
May 10, 2025 · Verified
SUMMERAIN
I’ve used Castle Window in the past, and I was very pleased with both their product and service. From the initial consultation to the final installation, the team was professional, punctual, and knowledgeable. The quality of the windows and doors are excellent—durable, energy-efficient, and a clear upgrade in both appearance and function from what I had before. I appreciated how the installers respected my home, worked efficiently, and cleaned up thoroughly afterward. It’s been a solid investment, and I’d definitely recommend Castle Window to anyone looking for reliable window replacement with great customer service.
May 7, 2025 · Verified
allie Q
This is our third time using Castle windows. Needless to say we are very pleased both with the company and the salesman. Each time I have also had quotes from other companies. I like the fact that they are the manufacturer and installer so they accept full responsibility and warranty their work. They are also very responsive to questions and any repair if needed. The salesman Noam was also very pleasant. He was very professional and we didn’t feel pressured. He took his time and explained everything clearly. I would highly recommend Castle Windows.
May 1, 2025 · Verified
Gallery
