I purchased windows from Champion Windows & Home Exteriors. When the salesman came out, he made his presentation and I decided to proceed with installation. With the purchase, I was given a voucher called "Voucher with Destination Motivation". I had to send them a prepayment of $100 which I sent. After months of sending emails, calling and leaving voicemails no one has returned my call or responded to my emails. Total rip off! As for the windows, I have noticed some deficiencies, but I don't dare to call because they don't return your call one way or the other! I DO NOT RECOMMEND THIS COMPANY! BEWARE! STAY AWAY FROM THESE PEOPLE!
Company Highlights
About Champion Windows
From our factory to your home.
At Champion Windows, we are dedicated to providing our customers with the highest quality windows and exceptional customer service. We design, build, and install our windows in-house, ensuring that every step of the process is done to the highest standards. Our skilled employees hand craft every product in our 260,000 sq-ft manufacturing facility in Cincinnati, OH, using the latest technology and the highest level of precision.
- 73 years in business
- Bonded
- Insured
- Offers Financing Options
Frequently Asked Questions
Current Promotions
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Our products are covered by an unbeatable warranty — if it breaks, we'll fix it! That's how we guarantee you're going to love your windows for a lifetime.
Terms and Conditions
Contact Champion for more information.
Get OfferExpires
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Participation in the Yes! Program‡ Is Easy
- Print your Yes! certificate and have it ready at your appointment.
- Say “Yes!” to your quoted price on new windows at the end of your initial appointment.
- Use your certificate for an extra 10% off!
Terms and Conditions
Print your certificate here: https://www.championwindow.com/Content/documents/yes-program-cert-2024B.pdf
Get OfferExpires
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Save an additional $250 on your window order on top of our national offer.Use promo code 'win250' when scheduling your free quote.View promotion details
Terms and Conditions
No specific terms provided. -
Purchase two windows and receive two additional windows for free with participation in the YES! Program.Schedule a free in-home estimate and participate in the YES! Program to receive the offer.View promotion details
Terms and Conditions
Specific terms not provided; participation in the YES! Program required. -
Save an extra $1,000 on your home project on top of our national offer.Enter code 'EXTRA1000' in the 'Promo Code' field when scheduling your free quote.View promotion details
Terms and Conditions
Extra $1,000 off is on top of national offers. $10,000 project minimum prior to discounting required. -
Refer your friends and family and receive a gift card worth up to $300.Refer your friends and family through the provided link to receive the gift card.View promotion details
Terms and Conditions
No code necessary.
Homeowner Reviews
371 reviews
I will start with this. From the guy sent out here to measure my window. He measured incorrectly. When your crew came out to install my window the first time, there was 1 guy to install a 10 ft window. The window was measured incorrectly so it was 3 inches short on both sides for length, and short almost 2 inches for width. The installer got an attitude when I asked about the window being short. So another window was ordered. The day of the install for the new correctly sized window was canceled because of a broken sash. Now today I had an appointment for 8-12 for this window to be installed and no one showed up. I have been waiting for weeks to get this fixed. I have holes in the front of my house where my old bay window is that have been subjected to the elements. I took a vacation day from work for this to happen and no one showed up. If I did my job the way your company has with my window installation I’d be fired. Completely unacceptable. Unable to get a hold of the project manager Julius Tyler to get this resolved. I will never use your company again.
Do better champion.
Do better champion.
Super mad about this company
After spending closed to 24 K to replace my window now I can’t claim the expense on my taxes because the company is not up to date and doesn’t have a manufacturing number that the IRS is required for tax returns 😡😡😡
After spending closed to 24 K to replace my window now I can’t claim the expense on my taxes because the company is not up to date and doesn’t have a manufacturing number that the IRS is required for tax returns 😡😡😡
Ordered a “custom” door with built in dog door. Received a plain door. Was told someone would be out to cut a hole in my brand new “custom” door and install the dog door. I could have done that. 4 weeks of various excuses about not receiving the correct dog door and they have now totally cut off contact with me. So I have a 5k door that’s uglier than the original and still no dog door. This company is a scam. Don’t let the fancy salesman fool you. When it comes to the product and service it’s total crap.
BUYER BEWARE. I purchased a sunroom from Champion 3 years ago. My warranty was for 15 years per my contract. I called for service on 12/11/25 and now it is 2/16/26 and no one has contacted me for service. I have talked to 4 different people at Champion with no results. At this point they have no service on their products. I assume I will have to take legal action at this time. The windows are sagging after 3 years; I can only assume the windows where not installed properly.
Wayson out of Lexington came out and did an excellent job presenting the Champion window solution. When he left I didnt have any questions. He was thorough, the next logical question is the next thing he is showing. I felt very confident I understood what I needed to know about windows.
Do not use this company. They don't have what they sell. They install horribly. They try to install lesser quality stuff than what you paid for. They ruin your personal property while installing and try to say they didn't. They can't get a window from their factory without scratches all over them. They take as long as they please without regard to you or your schedule. We were stuck with them for over a year and a half simply trying to get what we paid for. Their customer service is less than nothing.
We just returned from the tax office. After scouring the internet and waiting on hold with the Champion home office to get the pin that would authorize our tax break, we discovered that Champion doesn't qualify for the energy efficient tax break due to its low UV rating. In addition, we've experienced the frustration others have complained about: very poor communication and service delays. So far we've had no big issue with our doors or windows (though not impressed with the screens) but not at all happy to see the bad reviews on its warranty since we live in a hurricane zone.
The sales rep was great and very helpful, which made the experience start off well. Unfortunately, everything after that went downhill. The installation took much longer to even begin than what was promised. Then, a piece of siding fell off over two months ago.
Customer support was responsive at first and said someone would come out soon, but it’s now been over two months with no repair and no response to my follow-up inquiries. Meanwhile, water from recent snowstorms has been getting behind the siding through the missing area and into my garage, which raises real concerns about potential damage.
Based on this experience, I would not recommend Champion Windows and Siding.
Customer support was responsive at first and said someone would come out soon, but it’s now been over two months with no repair and no response to my follow-up inquiries. Meanwhile, water from recent snowstorms has been getting behind the siding through the missing area and into my garage, which raises real concerns about potential damage.
Based on this experience, I would not recommend Champion Windows and Siding.
STAY AWAY: A $10k+ Lesson in Amateurism and Deceit
1 star because you can’t give ZERO
If you are looking for professional "black windows," do not buy from Champion. My experience, which began on July 23, 2025, has been a six-month masterclass in poor craftsmanship, logistical failure, and utter disrespect for the customer.
The "Premium" Black Window Scam
I was very explicit during the sales process: I wanted a true black exterior. I paid extra for this "upgrade." What I received was an embarrassment.
• The "Spray-Paint" Finish: These aren't manufactured black; they appear to be white windows haphazardly sprayed black. Upon delivery, the frames were covered in scratches with white plastic peeking through. There was even black paint overspray on the glass.
• White Channels: Champion fails to disclose that the sliding channels remain stark white. From the street, you see a black frame with a cheap white stripe down the sides, top and bottom. It looks like a DIY aftermarket paint job, not a professional product.
• The "Fix": Their service team suggested spray painting the white channels—which would obviously rub off the first time the window is opened.
Incompetent Installation & Measurement
Out of four windows, one was under-measured by a staggering 2.25 inches in both directions. Champion’s own tolerance is 1/4 inch. To "fix" it, the installers literally propped the unit up on a 2x4. This massive error delayed my entire siding and painting schedule for months. One photo even shows an exposed nail holding the trim on—zero attention to detail or safety.
The Screen Saga (7/23/25 – 1/31/26 and counting)
• Sept 9: Original install. No screens provided.
• Nov 7: Re-install appointment. No-show.
• Nov 21: Window replaced, but screens arrived in white.
• Dec – Jan: I have called weekly. Every 30-minute call requires me to re-explain the entire history because their internal notes are a mess. Every time, I am told "it's on the next truck." It is now January 31, 2026, and I still do not have the screens I paid for in July.
Zero Accountability
I have never received an apology. Field reps are flippant and rude. Management is "always in a meeting" and never returns calls. They have your money, so they simply stop caring.
Bottom Line: Champion is selling a lie. Their "black windows" are a cheap, painted imitation of a premium product, and their customer service is non-existent. Go with a competitor; literally anyone else would be better than this.
1 star because you can’t give ZERO
If you are looking for professional "black windows," do not buy from Champion. My experience, which began on July 23, 2025, has been a six-month masterclass in poor craftsmanship, logistical failure, and utter disrespect for the customer.
The "Premium" Black Window Scam
I was very explicit during the sales process: I wanted a true black exterior. I paid extra for this "upgrade." What I received was an embarrassment.
• The "Spray-Paint" Finish: These aren't manufactured black; they appear to be white windows haphazardly sprayed black. Upon delivery, the frames were covered in scratches with white plastic peeking through. There was even black paint overspray on the glass.
• White Channels: Champion fails to disclose that the sliding channels remain stark white. From the street, you see a black frame with a cheap white stripe down the sides, top and bottom. It looks like a DIY aftermarket paint job, not a professional product.
• The "Fix": Their service team suggested spray painting the white channels—which would obviously rub off the first time the window is opened.
Incompetent Installation & Measurement
Out of four windows, one was under-measured by a staggering 2.25 inches in both directions. Champion’s own tolerance is 1/4 inch. To "fix" it, the installers literally propped the unit up on a 2x4. This massive error delayed my entire siding and painting schedule for months. One photo even shows an exposed nail holding the trim on—zero attention to detail or safety.
The Screen Saga (7/23/25 – 1/31/26 and counting)
• Sept 9: Original install. No screens provided.
• Nov 7: Re-install appointment. No-show.
• Nov 21: Window replaced, but screens arrived in white.
• Dec – Jan: I have called weekly. Every 30-minute call requires me to re-explain the entire history because their internal notes are a mess. Every time, I am told "it's on the next truck." It is now January 31, 2026, and I still do not have the screens I paid for in July.
Zero Accountability
I have never received an apology. Field reps are flippant and rude. Management is "always in a meeting" and never returns calls. They have your money, so they simply stop caring.
Bottom Line: Champion is selling a lie. Their "black windows" are a cheap, painted imitation of a premium product, and their customer service is non-existent. Go with a competitor; literally anyone else would be better than this.
