Current Home

I am submitting this complaint to formally document ongoing and unresolved issues with my solar installation and service, as well as what I believe to be misrepresentation and poor post-sale customer support by this company.

My wife and I entered into a contract with this company for the installation of a solar energy system, which included solar panels and battery storage. Throughout the sales process and at the time of contract signing, we were explicitly promised that our system would be monitored 24/7, and that if any issues arose, they would be identified and handled immediately by the company. This assurance was a significant factor in our decision to proceed with the purchase.

In practice, this has not been the case. Our system continues to experience unresolved functionality issues, specifically drawing power from the electrical grid while simultaneously pulling from the battery—an issue that has been repeatedly raised and remains uncorrected. Despite numerous communications, no effective corrective action has been taken.

I have had multiple phone conversations with company representatives and managers regarding these concerns. Rather than addressing the problem, my concerns have been repeatedly dismissed or delayed. On several occasions, I have received unprofessional communications—including texts and emails—stating that it is my responsibility to contact third-party solar providers and resolve the system issues myself, and that it is not the company’s job to ensure proper system operation. This directly contradicts the representations made during the sales process.

More recently, I was informed that the company had been “attempting” to contact the solar provider on my behalf for approximately two days, without success. At no point was this presented as a courtesy; instead, it was implied to be part of their responsibility, reinforcing the earlier promise of ongoing monitoring and issue resolution. This inconsistency has created a false impression of accountability and further eroded my confidence in the company.

In an effort to escalate this matter, I contacted the company’s CEO directly after confirming the accuracy of his email address. To date, I have received no response—formal or informal—from anyone at the executive level. This lack of acknowledgment leads me to believe that once the contract was signed, customer support and accountability effectively ceased.

Additionally, I have identified misleading representations of the company’s public ratings in official correspondence. The company currently holds an A rating, not an A+ on BBB, and a 4.3-star rating on Yelp, not a five-star rating. These inflated ratings were prominently emphasized by the sales representative during the sales process and materially influenced our decision to move forward. Continuing to present inaccurate ratings is misleading and does not reflect the company’s current standing.

At this point, I am seeking BBB assistance to:
1. Prompt meaningful engagement and accountability from the company
2. Obtain resolution of the ongoing system functionality issues
3. Address misleading representations made during the sales and post-sale process

Separately, if any attorneys in the Southern California area review this complaint and believe these circumstances warrant further legal review, I welcome contact, as I have exhausted reasonable attempts to resolve this matter directly with the company.

I had two solar projects with current home. Both projects were done in a professional manner. May resent project to expand my solar grid turned out great. Duke Williams my sales rep, explained my need for adding 8 more solar panels to cover my energy needs. Once they started this project, Micayla my project manager, continued to keep me informed on each phase. From site survey to completion. She was always available for any questions or concerns I may had. She kept me in the loop. She was only a txt or phone call away if I needed an answer to my questions. She was always there to help. Great job. Thank you Micayla and current home.

Elaina Crawford is fantastic to work with. She is very patient and punctual in responding to questions and concerns. She provided detailed information in regards to solar installation and all the processes so we don’t have to pay the electric company for electricity anymore. Waiting for the install and more work to finalize the installation and looking forward to it. Great customer service and providing information that we had questions on. So far so good.

My husband and I engaged Current Home in Hemet, California to install solar with battery storage. What should have been a straightforward project has turned into a nightmare of mismanagement, broken promises, and outright misrepresentation.
From the start, we were shuffled between multiple “project managers,” none of whom provided consistent communication or accountability. The company assured us our 2,200-square-foot home would generate approximately 23,000 kWh annually. In reality, over the past three months, the system has produced a mere 620 kWh per month—a fraction of what was promised.
Despite paying over $400 per month for solar, we continue to receive electric bills exceeding $400. In other words, we are paying double for energy while receiving none of the savings we were sold. At this point, it would have been financially wiser never to have installed solar at all.
The customer service is equally appalling. Calls go unanswered for weeks, and promises of follow-up are routinely ignored. Our assigned case manager, Melissa, exemplifies the problem: she is dismissive, unhelpful, and more focused on reminding us that “this call is recorded” than on resolving issues. That constant disclaimer speaks volumes about the company’s fear of legal repercussions.
This is not just poor service—it is false advertising. I am preparing to escalate this matter to California regulatory agencies.
Bottom line: Stay far away from Current Home. They misrepresent their capabilities, fail to deliver results, and provide some of the worst customer service I have ever experienced.

I want to say our experience with Lila was great she came to our home explained everything in detail even had cofounder on the phone to also explain what size system would work for us. We have a 3 month old newborn and Lila was more than accommodating for us & our situation and really was personable, really nice, and friendly as she had children of her own as well.

Current Home has already installed2 of my homes. They are now doing a 3rd and maybe a 4th. Joseph has worked with me for every project and has been able to show great savings. He's very easy to understand and is very patient with me and my tenants

On 11/24/25, I had a service visit from Current home solar company. The technician Javier Macias was respectful and professional. He took care of the service and answered all my questions. Customer service staff Ms.Gigi Paez and Melissa have been honest, professional and respectful throughout this service. It was pleasure speaking to them.I am extremely happy with their service.

My wife and I met with Elaina Crawford. She was very polite and explained everything clearly. We are very happy and can’t wait to tell friends and family so they can sign up and get savings with her! The best!

Elaina was wonderful. This was by far the best solar experience I’ve had. She explained everything in detail and now I’m completely convinced that solar is the way to go for me and my family. We are looking forward to setting this up on our home. Elaina made us feel comfortable and confident she is truly a blessing thank you so much Elaina

Joseph b was very thorough in explaining the solar options. He took the time to explain how the ppa would be a great route for me. no debt no up front cost. I initially sat with sunrun and they only explained half of what joseph B shared. sunrun told me a payment but on paper it was something different. feel more comfortble going with a company like current home