We recently used Feazel for a full roof and gutter replacement. Our experience was a mix of professional timeliness and frustrating sales tactics.
The Pros:
-Speed: They were very quick to come out for the initial inspection and managed to get the job done before winter, which was crucial as we were dealing with active leaks.
-Warranty: Their warranty is one of the better ones we encountered during our search.
-Responsiveness: When we noticed an issue with the flashing three months later, they were very timely in coming back out to address it.
The Cons:
-High-Pressure Sales: The estimation process was exhausting. We weren't allowed an emailed quote and had to sit through a multi-hour presentation and videos before seeing any numbers. They initially only showed the most expensive options and used "same-day only" promotional pressure to get us to sign, which felt very uncomfortable.
-Cleanliness: Despite promises of an exceptional cleanup, we are still finding large nails everywhere. They did come back a second time with a magnet, but even with the snow during installation, the site felt messy.
-Value: After signing, we had another estimate from a different company that offered a comparable warranty for significantly less cost and a much more personable, low-pressure approach.
Summary:
While the roof is on and the work seems solid, the "icky" feeling from the sales process and the lack of communication make it unlikely that we would use them again. If you prefer a straightforward, no-pressure quote, you might want to look elsewhere.
The Pros:
-Speed: They were very quick to come out for the initial inspection and managed to get the job done before winter, which was crucial as we were dealing with active leaks.
-Warranty: Their warranty is one of the better ones we encountered during our search.
-Responsiveness: When we noticed an issue with the flashing three months later, they were very timely in coming back out to address it.
The Cons:
-High-Pressure Sales: The estimation process was exhausting. We weren't allowed an emailed quote and had to sit through a multi-hour presentation and videos before seeing any numbers. They initially only showed the most expensive options and used "same-day only" promotional pressure to get us to sign, which felt very uncomfortable.
-Cleanliness: Despite promises of an exceptional cleanup, we are still finding large nails everywhere. They did come back a second time with a magnet, but even with the snow during installation, the site felt messy.
-Value: After signing, we had another estimate from a different company that offered a comparable warranty for significantly less cost and a much more personable, low-pressure approach.
Summary:
While the roof is on and the work seems solid, the "icky" feeling from the sales process and the lack of communication make it unlikely that we would use them again. If you prefer a straightforward, no-pressure quote, you might want to look elsewhere.